English 
V
Rating: 5 out of 5
Quick delivery, product as described
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
No problems at all, goods exactly as described, very fast delivery. Recommended.
A
Rating: 5 out of 5
Perfect!!!
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V
Rating: 5 out of 5
Very helpful rapid delivery and excellent technical help desk
A
Rating: 5 out of 5
Impeccable and without surprises
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V
Rating: 5 out of 5
Fantastic products very fast delivery would definitely order again thank you
A
Rating: 5 out of 5
Nothing to report.
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A
Rating: 5 out of 5
Serious with effective phone or email information
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A
Rating: 5 out of 5
Very serious, availability, professionals.
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V
Rating: 5 out of 5
Clear and easy to find what you want.
V
Rating: 5 out of 5
good
A
Rating: 5 out of 5
ok very good all around
thank you
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thank you
V
Rating: 5 out of 5
Very good service, thank you.
V
Rating: 5 out of 5
First time I've used Ultra Secure.
Prompt delivery and product did exactly what I needed to do..Happy Client.
Will use again.
Prompt delivery and product did exactly what I needed to do..Happy Client.
Will use again.
A
Rating: 3 out of 5
not great
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
good
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good thank you
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A
Rating: 5 out of 5
very good site fast shipping I needed technical service for a second remote for my alarm purchased from them I was very well informed
thanks to the whole team
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thanks to the whole team
A
Rating: 5 out of 5
equipment conforms to the order deadline respected quality price very good thank you
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
very good service attentive to customers super
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V
Rating: 5 out of 5
Very well laid out and easy to use.
A
Rating: 5 out of 5
very satisfied with the product as well as the availability and friendliness of the telephone advisor
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A
Rating: 5 out of 5
Very satisfied! The ordered items arrive very quickly. The technical service, very attentive, provided me with all the necessary help to optimize my installation. The exchange of an item was done with exceptional responsiveness. Bravo!
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A
Rating: 5 out of 5
Very fast shipping in careful packaging; clear information on receipt and shipping. I recommend.
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A
Rating: 5 out of 5
perfect!
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V
Rating: 5 out of 5
very good
A
Rating: 5 out of 5
Good products and customer service at your disposal with all the advice to install your equipment.
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V
Rating: 5 out of 5
Great prices and service
A
Rating: 5 out of 5
serious site
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A
Rating: 5 out of 5
perfect
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V
Rating: 5 out of 5
Very good products that do exactly what they are said to do. Also very helpful staff at their head office should you have a problem setting up the security device you have bought. I probably should have read the instructions properly, even so they were still very helpful. Mike . from Kent
A
Rating: 5 out of 5
your alarm works really well
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V
Rating: 5 out of 5
Very helpful on phone. Order shipped quickly and items good value for cost.
A
Rating: 5 out of 5
I discover your site. Product purchased is of good quality. Excellent follow-up and speed of delivery are very good assets. Thank you.
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V
Rating: 5 out of 5
Good products & fast delivery
A
Rating: 5 out of 5
fast and efficient
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A
Rating: 2 out of 5
the delivery was very long. products low quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
quality article, meets my expectations
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