Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 5 stars

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Pantelis C.
Rating: 5 out of 5
following a purchase from 01/11/2024
Item correct and delivered on time. thanks
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Paul I.
Rating: 5 out of 5
following a purchase from 01/11/2024
No issues and really quick…
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'Christelle' M.
Rating: 5 out of 5
following a purchase from 10/10/2024
Serious, dynamic, and very organized company. The staff are very professional and friendly. I am delighted with my ordered items. I highly recommend.
Translated reviews
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Margaret C.
Rating: 5 out of 5
following a purchase from 27/10/2024
Was happy with my product came quickly no issues, would definitely use again
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David G.
Rating: 5 out of 5
following a purchase from 18/10/2024
Prompt and efficient service and they have a telephone that you can speak to them on :-)
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Peter D.
Rating: 5 out of 5
following a purchase from 17/10/2024
Excellent. Well made. Would definitely recommend.
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Liana R.
Rating: 5 out of 5
following a purchase from 16/10/2024
Needed technical support that identified my problem quickly. Told me what I should purchase and the item arrived quickly. Back working as planned. Very good
M
Michael C.
Rating: 5 out of 5
following a purchase from 16/10/2024
Very helpful, quick delivery
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Sonia P.
Rating: 5 out of 5
following a purchase from 15/10/2024
Excellant service, contacted them for information on the product, ordered item, received item the very next day. Can't complain!
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James H.
Rating: 5 out of 5
following a purchase from 14/10/2024
This firm is always a joy to work with and order from. A+++
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Ross I.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very efficient company who respond to queries effectively and actually answer their phone!
J
J B.
Rating: 5 out of 5
following a purchase from 07/10/2024
Easy to order, great selection of quality goods
J
Jonathan T.
Rating: 5 out of 5
following a purchase from 20/09/2024
I have had dealings with Ultra Secure direct on two occasions. Both times the delivery was quick and the product satisfactory. My main reason for this review however is to record my experience following my second purchase where I needed assistance. Following my email query to SD, I received a polite and detailed response and had the feeling that I was a valued customer.
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Melissa B.
Rating: 5 out of 5
following a purchase from 07/10/2024
Fast and efficient
K
Kathleen B.
Rating: 5 out of 5
following a purchase from 23/09/2024
quality product and excellent servie
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Mathew P.
Rating: 5 out of 5
following a purchase from 24/09/2024
All Arrived and working
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paul henry C.
Rating: 5 out of 5
following a purchase from 20/09/2024
Just wish alarm had been a little louder
C
Chris G.
Rating: 5 out of 5
following a purchase from 20/09/2024
Ordered on Friday evening and delivered on Tuesday lunchtime. Brilliant service.
The wireless intercom is a great product and does exactly what it says. No problem with range and it was having to penetrate several walls and rooms. 5 stars no quibble
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Jon C.
Rating: 5 out of 5
following a purchase from 14/09/2024
I have now installed the two 76 mm galvanised bolt down posts i purchased from Ultra Secure.. I am very pleased with them and consider them to be good value for money, well made and of excellent quality. I have painted them white with Hammerite smooth paint and have fitted the reflective strips that came with the posts. They look fabulous complete with a red and white plastic chain.
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Philip M.
Rating: 2 out of 5
following a purchase from 15/09/2024
The product is fine. Your delivery service is not. Your couriers DPD failed to deliver twice despite the fact that I stayed home all day on both days when they said they would come. They simply didn't bother and made no effort to contact me. The only way I could get the item was to request a delivery to a local pickup point. Hopeless and useless. You should use another company.
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David T.
Rating: 5 out of 5
following a purchase from 12/09/2024
Good service - arrived promptly - very pleased with product which was easy to set up and works well
C
Clive G.
Rating: 5 out of 5
following a purchase from 12/09/2024
Great service they anticipated i ordered the wrong part got in touch to check and then recommended the correct part which they dispatched very quickly..
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tommy W.
Rating: 5 out of 5
following a purchase from 10/09/2024
EXCELLENT
C
Christopher S.
Rating: 5 out of 5
following a purchase from 08/09/2024
They delivered the alarm quickly and they answered my email questions promptly.
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Patricia M.
Rating: 5 out of 5
following a purchase from 07/09/2024
The security light is a great buy
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Vera W.
Rating: 5 out of 5
following a purchase from 07/09/2024
Item I orderd out of stock but replacement item sent really quickly
Good communication so very satisfied
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Sarah B.
Rating: 5 out of 5
following a purchase from 06/09/2024
Great communication and great product from the start, thank you. Purchased for our workshop, bell and ring system
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Daren S.
Rating: 5 out of 5
following a purchase from 06/09/2024
Great service and product
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Richard C.
Rating: 5 out of 5
following a purchase from 04/09/2024
Great service and a very fast delivery ??????
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Lucy N.
Rating: 5 out of 5
following a purchase from 31/08/2024
Really robust parking bollard and lock. Easy to install and use. Package arrived on time and in good condition. Would use again.
R
Raymond W.
Rating: 5 out of 5
following a purchase from 02/09/2024
Good quality. Easy to install.prompt delivery.
J
Jonathan M.
Rating: 5 out of 5
following a purchase from 31/08/2024
My experience was good. Great product and a small issue with the order rectified quickly and efficiently
S
Susan T.
Rating: 5 out of 5
following a purchase from 29/08/2024
The stick on reflectors are very well made and made from good quality material yet cheap, the delivery was very quick. Had to get in touch with customer service as I wasn't sure if my payment went through, they replied straight away and very helpful
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Ernest S.
Rating: 5 out of 5
following a purchase from 25/08/2024
Years ago I bought a shed alarm from Ultrasecure but I lost the screw which holds the front and back of the alarm together. I asked them for a replacement and it was posted out over the bank holiday. Just before that I ordered an alarm for my caravan which came promptly, was easy to fit and works just fine. Since then I have ordered a second key fob for the caravan alarm which also came very quicky and was so easy to programme to the master unit. I have found the service and quality from this company absolutely wonderful, I have no hesitation in recommending them to anyone who needs an alarm.
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Christopher B.
Rating: 5 out of 5
following a purchase from 27/08/2024
Website good and displayed the various products available. Straight forward when placing the order and payment, and courier delivered within time frame advised.
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John L.
Rating: 5 out of 5
following a purchase from 14/08/2024
No problems with order, items are good quality. Thank you.
J
john F.
Rating: 5 out of 5
following a purchase from 10/08/2024
I ordered the stainless steel retractable driveway bollards. They look fantastic and function really well. I am satisfied I made the right decision in buying this product.
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Lynne E.
Rating: 5 out of 5
following a purchase from 16/08/2024
Order arrived promptly and delivery agent deferred to my settings.
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Patrick Noel R.
Rating: 5 out of 5
following a purchase from 17/08/2024
Item just as described, quick delivery. Excellent
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philip P.
Rating: 5 out of 5
following a purchase from 14/08/2024
The security bar has been made well and looks as if it will last a long time.
Great value and delivered promptly
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