Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Helpful and competent reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
very happy with the service you provided and very good follow-up on the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
Always very professional and very responsive. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Very good
Very serious
Responds quickly by email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Fast and compliant, nothing to report
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2022
nothing to say, very good service and quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Purchase of a simple battery-powered passage detector. Works perfectly. At the slightest break in the infrared beam, it rings!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Everything went as planned, and the product works perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/01/2023
Quick and efficient service both on line and on the phone.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2023
Really quick delivery all items as it says on the tin.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Good site, compliant product, delivery without problems. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Thank you for the phone assistance
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Good responsiveness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
A bit expensive but compliant material received within a reasonable time
Very easy to set up and everything works for now
Apart from the price paid which I find a bit excessive, very good site, complete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Order compliant with delivery.
A problem related to factory settings was quickly resolved and the support is very professional and courteous.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
effective passage detector at 100m.
Fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
QUALITY PRODUCT
IN OPERATION FOR SEVERAL MONTHS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Hello.
Product that corresponds to the descriptions made on the site and that works very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
very good, careful service, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Order received on time, very well packaged, quality material, relatively easy to install.
I had a problem during installation but the technician is there for advice, after 2 months the central unit was disconnecting often and again a return of the material and problem solved. So 5 stars without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2022
Very good but I am waiting for a gate position indicator on the house intercom... It seems that it is planned! (?)
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2022
Good material, easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Excellent welcome before my purchase. very happy with the product.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
A LOT OF CHOICES AND QUALITY ITEMS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Material compliant and received quickly, efficient contact at the time of order, good advice
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2022
quick response and goods well received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2022
Very good advice, quality products easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Very practical. Attractive price and staff available to help us set up the installation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
I am satisfied with this surveillance camera I was looking for this camera for a while on battery quick delivery thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2022
Very good advice. Material received as a replacement for an old one installed without difficulties. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
perfect transaction
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