English 
A
Rating: 5 out of 5
Perfectly fulfills its role.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Very serious site. Fast shipments.
Attentive.
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Attentive.
A
Rating: 5 out of 5
STAFF ATTENTIVE AND PROFESSIONAL
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A
Rating: 5 out of 5
Very good product
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V
Rating: 5 out of 5
Order rapidly processed and delivered. Goods as described in working order.
V
Rating: 5 out of 5
Exceeded expectation. Steve responded very quickly to each question. Just the right amount of humour which is sadly lacking with many retailers, a human that cares. Will use again.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Ian, they are always appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Quick delivery, excellent service
V
Rating: 5 out of 5
Extremely helpful, very informative and would use again.
A
Rating: 3 out of 5
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Great device and works perfectly. Fast delivery. Highly recommend
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A
Rating: 5 out of 5
Fast delivery and easy to install product, very effective
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A
Rating: 5 out of 5
Excellent welcome, very professional and attentive to customers; I highly recommend this establishment. See you soon, best wishes, have a nice day
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A
Rating: 5 out of 5
Very serious and does not hesitate to give good advice.
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V
Rating: 5 out of 5
Fast shipment, excellent customer service and very helpful, I wouldn't buy from anyone else, highly recommend, Superb! A1***********
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the kind review, much appreciated
Regards
Mark
Thank you for the kind review, much appreciated
Regards
Mark
V
Rating: 5 out of 5
Dealt with these before, no issues and recommended garage security products
V
Rating: 5 out of 5
Bril
A
Rating: 5 out of 5
Professional and efficient teams, good relational quality.
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A
Rating: 5 out of 5
Excellent from A to Z
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A
Rating: 5 out of 5
Very good material, happy with this purchase
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A
Rating: 5 out of 5
Very well advised, pleasant staff on the phone
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A
Rating: 5 out of 5
Simplicity and speed
Very good material
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Very good material
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good seller, product as described
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A
Rating: 5 out of 5
Serious seller, communicative, responds to questions and very good material, trial possible, effective. Highly recommend!
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A
Rating: 5 out of 5
Fast delivery, even to the flat country. Thank you for the advice and service.
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A
Rating: 5 out of 5
Everything was processed quickly: order, delivery
I highly recommend
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I highly recommend
A
Rating: 3 out of 5
Main equipment (siren, remote controls) good.
Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
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Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Professional advisor who listens and does not try to sell you at all costs.
Responds exactly to the client's needs
Perfect
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Responds exactly to the client's needs
Perfect
A
Rating: 5 out of 5
Good advice, good contacts, good materials, really no worries
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A
Rating: 5 out of 5
Very good system, I recommend it 100%. Team attentive and listening. Thank you
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A
Rating: 5 out of 5
Exceptional quality-price-efficiency ratio
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A
Rating: 5 out of 5
Fast order and delivery, top??
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A
Rating: 5 out of 5
Quick efficient shave
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A
Rating: 5 out of 5
Apart from having to change the provided batteries, the product works very well! Recommended
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A
Rating: 5 out of 5
Order as described and shipped quickly
Very professional sales and customer service
Highly recommended
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Very professional sales and customer service
Highly recommended
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Good material that was delivered correctly, the technician is great because I called him, left a voicemail, and he called me back the next day. I believe, but this is just my opinion, that the explanatory video is not good, hence my phone call. So I recommend this seller.
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A
Rating: 3 out of 5
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house.
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Translated reviews
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)