Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Excellent product!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Great customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2020
Very quick send out service. The replacement model remote control for the Ultra PIR is much better quality than the previous version. Overall Ultra Secure are really helpful - if you are unsure best give them a call. Good products and good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/10/2020
Solid well made removable security posts. Delivered on time.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Good product, meets expectations, easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very well, order received properly, very reliable materials, no issues so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
If I could give 6 stars, I would have. I didn't know the site. I called a manager who was able to advise me and took the time over the phone and by email for all the questions I had to ask. Responsive and very kind. Moreover, the product arrived within the week. Go ahead with your eyes closed, you won't be disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Happy with my purchase. I contacted customer service for a small installation problem with a quick and effective response. Everything is fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Products conform to specifications. Timely delivery. Excellent online assistance. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Serious site, nothing to complain about, delivery the same.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Staff attentive and very good telephone reception and reachable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good. Delivered quickly. Matches what I wanted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Good advice and responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Good product, easy to install and correct range for our installation (100m)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Very good site and after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Completely satisfied, no problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Staff attentive and conscientious, I trust them completely and recommend them to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Very good, fast delivery, good advice, good after-sales follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Excellent site, very serious, offering excellent items. Bravo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I haven't used it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Excellent, no problems, always a technician at your disposal to provide a solution! I recommend, serious company! Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Very fast delivery and good price. Recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Very satisfied.
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Material of very good quality. Very easy to install.
Impeccable delivery, site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Product conforms to our expectations and delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Perfectly fulfills its role.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Very serious site. Fast shipments.
Attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
STAFF ATTENTIVE AND PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Very good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2020
Order rapidly processed and delivered. Goods as described in working order.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2020
Exceeded expectation. Steve responded very quickly to each question. Just the right amount of humour which is sadly lacking with many retailers, a human that cares. Will use again.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Ian, they are always appreciated
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2020
Quick delivery, excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2020
Extremely helpful, very informative and would use again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2020
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for this feeling.

The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.

First, I invite you to send us a video of these malfunctions, then we can advise.

Waiting for your response.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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