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H
Rating: 1 out of 5
Bought an agricultural siren/chime worth €300 that I only activate at night. Result = 2 breakdowns in 9 months
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 1 out of 5
I did not receive my package. It was supposed to be available at the pickup point until July 18 but it was returned to you on July 16. We came to pick it up on the 17th but it was already too late... what do we do?
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P
Rating: 1 out of 5
Hello, Very poor quality, after 8 days it no longer works properly, problem with the battery fittings, had to open it to put it back in place... unacceptable
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E
Rating: 1 out of 5
I bought the box and two remote controls 3 years ago, both remote controls stopped working, the buttons were stuck, I ordered a 3rd remote control a week ago and it's the same, after a week the buttons are stuck. It's crap. I want a refund.
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T
Rating: 3 out of 5
The button of a remote control is stuck
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A
Rating: 2 out of 5
The device purchased in November 2025 was fine until it got wet and I sent it back for exchange, top-notch technical service and quick return
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F
Rating: 3 out of 5
I hope this new home radar will work a little longer than the previous one.
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C
Rating: 2 out of 5
I didn't think it was so complicated, the phone information was more than mediocre, I will remember this
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P
Rating: 2 out of 5
The alarm volume is very low, I have the same one for several years the volume is much louder
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F
Rating: 2 out of 5
Unclear item description. Does not meet expectations
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G
Rating: 1 out of 5
Equipment not configured, dead batteries, no manual for now, customer service proves ineffective, we are at the point where if the equipment doesn't work, it's the customer's fault. It's really grandiose!!! I am at the point of returning the system and requesting my refund. That shows my great disappointment.
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J
Rating: 1 out of 5
The outdoor sensor no longer works, I should have bought another system on Amazon
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C
Rating: 3 out of 5
Installation procedure not clear
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J
Rating: 2 out of 5
Proposed for 600m, it struggles to be operational at 50 meters. Does not go through solid walls
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T
Rating: 2 out of 5
Very disappointed with the tar-coated anchor system. Anchors that do not hold properly, move and do not work... Had to take something else
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M
Rating: 1 out of 5
I bought a battery-operated security system and it's really not good, it says 130 decibels and frankly it's very far off. It was a purchase for a test before buying something more efficient. Result, you stole 150 euros from me. I will look elsewhere for the future. It's crap to be polite. I will tell my friends to avoid you.
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J
Rating: 1 out of 5
The package did not match the description. The purchased product did not work and the contacted technician was unable to clearly address the problem. He only suggested exchanging it for a much more expensive product and assured me that it would work. In short, I dealt with an incompetent. And when returning the product, you have to pay for shipping, without the certainty of being refunded because they require the original packaging... In short, avoid!!
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J
Rating: 1 out of 5
IT WORKS WELL IT WILL BE A GOOD HELP IN CASE OF
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A
Rating: 1 out of 5
Unfortunately the ringtone is too loud, I can't use it.
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P
Rating: 3 out of 5
The solar motion detector models and owl chime receivers have changed since 2023. No information on this subject on the site. A small compatibility table with the old models would be welcome for those who are upgrading their installation or who want to replace one of the elements.
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D
Rating: 3 out of 5
Correct and fast delivery. However, I received the alarm bracelet apparently with very weak batteries, so I have to buy new batteries.
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M
Rating: 2 out of 5
Siren seems to be ineffective...
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J
Rating: 1 out of 5
I returned the package, I am now waiting for your refund. I couldn't get it to work with my control panel. I called you to explain everything. But you are not to blame.
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R
Rating: 2 out of 5
Nothing works, I called the indicated number, >>> nothing, no one to talk to. The doorbell button does not connect to the receiver. I disassembled the doorbell and put the battery in the other way > nothing. No polarity indication on the battery either.
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L
Rating: 1 out of 5
The product doesn't work I was told that I would be contacted again nothing happened.
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N
Rating: 1 out of 5
2 out of 3 work
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A
Rating: 3 out of 5
I wanted an ultrapir, but you removed it from the catalog. I mistakenly bought the ultra secure which looks like it. I returned it, and I am waiting to be refunded.
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J
Rating: 1 out of 5
total incompetence of the carrier GLS. Especially do not order anything if delivery is made by GLS
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
D
Rating: 1 out of 5
The camera works once out of two. Very disappointed!!!
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V
Rating: 1 out of 5
Very disappointed it doesn't work at all
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C
Rating: 3 out of 5
Very good site but for the alarm the sound level is very very far from what was announced in no way deterrent money spent for nothing
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A
Rating: 3 out of 5
Fast shipping, however the remote controls do not work very well and the detectors do not always communicate properly with each other, especially if several walls separate them (regardless of the distance which is a maximum of 20 m. However, the detectors taken individually work well.
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L
Rating: 1 out of 5
One of the 2 detectors is not working and does not pair with the other.
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P
Rating: 2 out of 5
Defective remote control after 3 days
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M
Rating: 3 out of 5
Good material, good transmitter/receiver transmission. It's a pity that the sensor is not equipped with a photovoltaic cell. And that it does not filter out the spiders that make their webs and the birds.
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C
Rating: 2 out of 5
The remote controls do not work properly
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P
Rating: 1 out of 5
Which merchant is it???
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R
Rating: 1 out of 5
fickle remote control and alarm sound too low
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F
Rating: 1 out of 5
Intercom walkie-talkie works, EXCEPT for closing the gate! We can respond to the interlocutor We can open the gate BUT WE CANNOT CLOSE THE GATE?
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T
Rating: 3 out of 5
Remote control problem
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