Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 4 and 5 stars

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Verified Buyer

Published on 16/10/2019 à 19h30 following a purchase from 08/10/2019

Great customer service and good products

Verified Buyer

Published on 16/10/2019 à 17h56 following a purchase from 08/10/2019

They are very good and seem to stock a good range of alarms to compare againced each other. All at reasonable prices. I got a fast delivery service too.

Verified Buyer

Published on 15/10/2019 à 17h35 following a purchase from 04/10/2019

Purchase arrived works superbly would reccomend

Acheteur Vérifié

Published on 15/10/2019 à 10h45 following a purchase from 22/08/2019

The customer must discover the 'tips' for operating the devices, e.g.: sometimes you have to press the remote several times to activate all the detectors

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Response from Ultra Secure (ultrasecuredirect.com) Published on 17/10/2019

Hello,

In principle, having to press several times is not normal operation.
In practice, although in most installations there will be nothing to report, it remains wireless and you must ensure that these waves reach their destination.

Several possible reasons:
- elements installed too far / at the limit of range = the waves do not systematically reach all elements, so you need to press several times for several attempts
- conversely, elements too close can create confusion in the system (but generally, this only happens if you test elements that are really close together, on a table for example for tests)
- disturbing elements, especially metallic ones, can block wave access

Do not hesitate to contact us by phone so that we can guide you further, we are here for that!

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Verified Buyer

Published on 15/10/2019 à 06h52 following a purchase from 05/10/2019

Great product at a great price delivered on the predicted date. What's not to love ?

Acheteur Vérifié

Published on 14/10/2019 à 01h02 following a purchase from 04/08/2019

speed, choice, several technical solutions
alarm not yet installed => acquisition delay

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Acheteur Vérifié

Published on 12/10/2019 à 17h06 following a purchase from 15/08/2019

Efficient telephone service and very competent + helpful staff!

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Verified Buyer

Published on 12/10/2019 à 13h12 following a purchase from 02/10/2019

a very easy site to navigate and order any goods

Verified Buyer

Published on 11/10/2019 à 14h09 following a purchase from 04/10/2019

Well I can only say thank you to everyone services were very good thank you all

Verified Buyer

Published on 11/10/2019 à 12h45 following a purchase from 03/10/2019

very fast service

Acheteur Vérifié

Published on 09/10/2019 à 11h50 following a purchase from 28/08/2019

very professional and high-performance products

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Acheteur Vérifié

Published on 08/10/2019 à 23h29 following a purchase from 14/08/2019

Good telephone listening and well-adapted advice during the order, fast delivery, ease of installation and impeccable operation.

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Verified Buyer

Published on 08/10/2019 à 13h51 following a purchase from 01/10/2019

All good

Verified Buyer

Published on 08/10/2019 à 13h09 following a purchase from 01/10/2019

Easy to order kwik delivery

Verified Buyer

Published on 08/10/2019 à 13h09 following a purchase from 01/10/2019

Well happy with my things everything is so simple to set up and brill customer service

Acheteur Vérifié

Published on 08/10/2019 à 11h15 following a purchase from 19/08/2019

Conforms to the description

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Acheteur Vérifié

Published on 07/10/2019 à 16h45 following a purchase from 29/07/2019

Order placed easily on the very clear site. Very quick reception and conforms to the description. Product easy to install and activate.
Thank you, I know where to buy my future security products

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Verified Buyer

Published on 07/10/2019 à 15h06 following a purchase from 27/09/2019

All very satisfactory, would use supplier again if needed

Acheteur Vérifié

Published on 07/10/2019 à 08h45 following a purchase from 01/08/2019

Very effective, very fast, true professionals

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Verified Buyer

Published on 07/10/2019 à 00h41 following a purchase from 27/09/2019

very good product and fast delivery

Acheteur Vérifié

Published on 05/10/2019 à 14h01 following a purchase from 12/08/2019

Congratulations on your entire business approach.

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Acheteur Vérifié

Published on 05/10/2019 à 05h31 following a purchase from 01/08/2019

Everything is fine with me

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Acheteur Vérifié

Published on 04/10/2019 à 19h12 following a purchase from 01/08/2019

good advice efficient service

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Verified Buyer

Published on 04/10/2019 à 15h40 following a purchase from 27/09/2019

terrific to deal with

Verified Buyer

Published on 04/10/2019 à 14h26 following a purchase from 26/09/2019

Great service great delivery

Acheteur Vérifié

Published on 04/10/2019 à 11h11 following a purchase from 20/08/2019

Very good handling of my problem and top commercial attitude. Thank you

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Acheteur Vérifié

Published on 03/10/2019 à 15h26 following a purchase from 05/08/2019

Everything was quick from order to careful delivery as the package is well wrapped. The material seems to be of quality, or at least with the necessary hindsight in use. Maybe a bit expensive when it comes to 'Made in China'.

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Verified Buyer

Published on 03/10/2019 à 14h12 following a purchase from 24/09/2019

good service

Verified Buyer

Published on 03/10/2019 à 13h29 following a purchase from 25/09/2019

Great

Verified Buyer

Published on 03/10/2019 à 13h18 following a purchase from 26/09/2019

easy to order delivery times are good

Acheteur Vérifié

Published on 02/10/2019 à 20h34 following a purchase from 31/07/2019

Good quality intercom that works normally.

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Acheteur Vérifié

Published on 02/10/2019 à 20h11 following a purchase from 28/08/2019

Good communication with the seller: 1st item returned because it was not suitable and replaced by a better adapted model that works satisfactorily.

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Acheteur Vérifié

Published on 02/10/2019 à 16h45 following a purchase from 30/07/2019

Order and receipt without problem, thank you

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Acheteur Vérifié

Published on 02/10/2019 à 13h29 following a purchase from 22/08/2019

very good site, fast delivery, material corresponding well to my request.

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Acheteur Vérifié

Published on 02/10/2019 à 13h25 following a purchase from 03/08/2019

A very good team... and good material easy to install...

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Acheteur Vérifié

Published on 02/10/2019 à 10h14 following a purchase from 21/08/2019

FAST DELIVERY

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Acheteur Vérifié

Published on 02/10/2019 à 09h30 following a purchase from 27/08/2019

Received quickly, it's simple and the alarm is very loud, a small plus the lamp is small but sufficient for emergencies

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Acheteur Vérifié

Published on 02/10/2019 à 09h26 following a purchase from 24/08/2019

Product and delivery in line with our expectations.

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Acheteur Vérifié

Published on 02/10/2019 à 08h55 following a purchase from 25/08/2019

Material of very good quality, reliable. Customer contact is excellent and provides good advice.
I appreciate the free shipping

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Acheteur Vérifié

Published on 02/10/2019 à 08h28 following a purchase from 20/08/2019

Following a first order that did not meet my expectations, I contacted the sales team by phone, very good welcome, good advice for another alarm, return of my first system, shipping costs at my expense. The new alarm works very well, I am very satisfied.

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