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A
Rating: 5 out of 5
Very good
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Material corresponding to our expectations. Ease of use. Fast delivery
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A
Rating: 4 out of 5
The indoor siren does not work beyond 5 meters while I was told 80 meters, I got fooled
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this operation is absolutely not normal.
I will ask our workshop to call you to discuss the details and possible solutions with you. In any case, please know that the product is obviously guaranteed and will be replaced if defective.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for this inconvenience, this operation is absolutely not normal.
I will ask our workshop to call you to discuss the details and possible solutions with you. In any case, please know that the product is obviously guaranteed and will be replaced if defective.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 5 out of 5
Great! Thank you.
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V
Rating: 5 out of 5
Ultra Secure answered my query very quickly and gave me advice on which products would suit my needs. The order was dispatched promptly and is already installed and working! I would definitely recommend this company.
V
Rating: 5 out of 5
Great products and instant advice made it easy to install.
V
Rating: 4 out of 5
Very good service
V
Rating: 5 out of 5
As always first class service. Items as described and all instructions included. Would not hesitate to recommend
V
Rating: 5 out of 5
Very efficient service and very good product
V
Rating: 5 out of 5
Speedy. Hassle free service. Good value. Good quality. Excellent instructions.
V
Rating: 5 out of 5
Good product range and fast efficient delivery of the order placed.
V
Rating: 5 out of 5
Good product. good price and arrived early. No problems
V
Rating: 5 out of 5
good website , good items and arrived quickly
A
Rating: 5 out of 5
I recommend it to all my acquaintances. Friendly and very technical team. Simple and reliable products so far.
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V
Rating: 4 out of 5
Good and easy to use
V
Rating: 5 out of 5
Found what I wanted and phoned for further information .Great service.
V
Rating: 5 out of 5
Turned up on time and is now in use. Thank you Ultra secure.
V
Rating: 5 out of 5
First class service even got a phone call the day before delivery to make sure it was the correct roof rack
V
Rating: 5 out of 5
Website very good. My order despatched and delivered very quickly. Excellent service and good advice with queries .
V
Rating: 5 out of 5
Excellent quality alarm.
V
Rating: 5 out of 5
Excellent. Very quick to order and receive all required spare parts.
A
Rating: 4 out of 5
I am currently in the trial period, I think my choice of GMS alarm with phone alert transmitted by SMS suits me perfectly!! Long-term use will hopefully confirm good security. Simple and fast system!!!
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V
Rating: 5 out of 5
very good
A
Rating: 5 out of 5
Very good phone reception, fast delivery and product completely meeting my expectations, for the setup, a very competent technician called.
Thank you
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Thank you
V
Rating: 5 out of 5
very clear
V
Rating: 5 out of 5
JUST AS DESCRIBED THANK YOU
A
Rating: 5 out of 5
Correct material for the price and friendly staff who answer questions.
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V
Rating: 5 out of 5
Good
V
Rating: 5 out of 5
Very user friendly and informative
A
Rating: 4 out of 5
Very good contact from everyone. Well done
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A
Rating: 2 out of 5
The detector does not trigger quickly.
Disappointed with the product.
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Disappointed with the product.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 5 out of 5
Great, I am satisfied with my purchase and recommend it
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A
Rating: 4 out of 5
The site is completely reliable. However, the product is not as effective as promised in the description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
Do not hesitate to contact our services so that we can guide you and improve your installation, we are used to analyzing different customer situations and have an excellent customer service. Our number: 09 72 30 88 88 (non-premium).
If necessary, we can completely exchange the material for a range more suited to your needs, our catalog is quite extensive.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that.
Do not hesitate to contact our services so that we can guide you and improve your installation, we are used to analyzing different customer situations and have an excellent customer service. Our number: 09 72 30 88 88 (non-premium).
If necessary, we can completely exchange the material for a range more suited to your needs, our catalog is quite extensive.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 5 out of 5
Product compliant
Deadlines respected
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Deadlines respected
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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V
Rating: 4 out of 5
Alarm and extra fob delivered as described. Works well. Prompt service.
V
Rating: 5 out of 5
Excellent service
V
Rating: 5 out of 5
easy to use and order
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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