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A
Rating: 4 out of 5
Fast shipping and competent technician.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good. Exceptional after-sales service
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A
Rating: 5 out of 5
Order as expected, fast delivery
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A
Rating: 5 out of 5
Fast, product well packaged, matches the products seen online ... Nothing to add
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A
Rating: 5 out of 5
Serious company with ultra-fast delivery, congratulations to the whole team. See you soon
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A
Rating: 5 out of 5
Very practical, the product I selected meets my expectations, it perfectly fulfills my needs.
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A
Rating: 4 out of 5
Clear site and company easily reachable by phone
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A
Rating: 4 out of 5
All OK
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A
Rating: 4 out of 5
Works correctly, effective
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A
Rating: 5 out of 5
Reliable, very fast delivery, nothing to add
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A
Rating: 5 out of 5
Very responsive after-sales service, I contacted them for help with installation, the person I spoke to was very competent. Good value for money product, I plan to recommend products from the same range to complete.
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A
Rating: 5 out of 5
Perfect. I use this alarm to secure an agricultural shed.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very practical
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A
Rating: 5 out of 5
Excellent commercial service, very good advice before purchase.
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A
Rating: 5 out of 5
No problem. In case of an issue, a contact person online without extra charge.
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A
Rating: 5 out of 5
Very good site and good contact
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A
Rating: 4 out of 5
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good, good advice
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A
Rating: 5 out of 5
Very good. Technicians are attentive.
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A
Rating: 4 out of 5
Perfect, and within the deadlines
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A
Rating: 5 out of 5
Speed and compliance.
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A
Rating: 4 out of 5
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good value products that work and very good service.
Nothing to complain about
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Nothing to complain about
A
Rating: 4 out of 5
Order the same day received the next day....
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A
Rating: 4 out of 5
Not bad.
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A
Rating: 5 out of 5
Really very good
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A
Rating: 5 out of 5
Really pros, thank you
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A
Rating: 5 out of 5
Very responsive customer service, everything works, greetings!
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A
Rating: 5 out of 5
Excellent, I recommend this site
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A
Rating: 5 out of 5
Perfect, nothing to say.
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A
Rating: 5 out of 5
Welcome, advice, competence!
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A
Rating: 5 out of 5
Hello, your item is even better than I thought, discreet, practical, and reassuring. By the way, I ordered another one for a friend and she thinks it's great, thank you
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V
Rating: 5 out of 5
Easy to use website and a fast and efficient service
V
Rating: 5 out of 5
Very versatile alarm system.
V
Rating: 4 out of 5
good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
V
Rating: 5 out of 5
Prompt delivery
Good product, easily installed and set up.
Good product, easily installed and set up.
V
Rating: 5 out of 5
Customer Service was excellent especially as I needed to change my order just before dispatch after seeking further advice.
V
Rating: 5 out of 5
Excellent service. Ordered product Tues evening. Delivered. Thurs morning first post.