Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 4 and 5 stars

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David W.
Rating: 5 out of 5
following a purchase from 23/02/2025
Just what I ordered. Increased security at a reasonable cost. What's not to like.
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'Claude' L.
Rating: 5 out of 5
following a purchase from 14/01/2025
Just call the company to get all the precise information. Technicians and salespeople are top-notch. Every call, always a quick and precise response. Philippe, with whom I had the most contact, is a competent, warm, and extremely patient salesperson to explain everything to you.
The technicians are just as competent and also take the time to explain everything to you.
So easy ordering, fast delivery, and very good equipment. If you want to install an alarm, call security marche.. See you soon for another order for a friend
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Steve T.
Rating: 5 out of 5
following a purchase from 25/02/2025
Simple process. Good product. Happy customer.
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Keith P.
Rating: 5 out of 5
following a purchase from 22/02/2025
Quick service and product is good value. Very good deterrent for caravan theft.
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Graeme P.
Rating: 5 out of 5
following a purchase from 21/02/2025
Great product at a reasonable price with quick delivery
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ben L.
Rating: 5 out of 5
following a purchase from 17/02/2025
Very good company to deal with. Great allarm system at very reasonable cost. Very happy, will definitely be back.
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Carolyn L.
Rating: 5 out of 5
following a purchase from 11/02/2025
Initially the items I wished to order were out of stock and I asked for advice about alternatives. The response was immediate and very helpful.
In the end I waited for the item I had wanted to order to come back in stock. It was delivered to Aberdeenshire in less than 48 hours and everything worked perfectly upon installation and set up.
First purchased from Ultra Secure Direct around 10-12 years ago and have been a repeat customer since then.
Great company with great customer service. No hesitation in recommending them.
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C J.
Rating: 4 out of 5
following a purchase from 17/02/2025
The company appears to be good, their website is informative and the item was received extremely quickly and was well packaged.
The item I bought was a shed /garage alarm and it appears to work really well , yet I've only had it about a week.
Slightly disappointed that it wasn't made by UltraSecure, but in China (as is the norm these days)
The screw fittings supplied were not adequate for masonry mounting (probably ok for wood) and the small screw for the back plate, too long /tight for the job and I ended up stripping the head on it - Had to find another to resolve matters. Minor gripes though.
On the current basis, I'd use UltaSecure again and/or recommend them.
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Keith B.
Rating: 5 out of 5
following a purchase from 13/02/2025
Quality products & fast delivery, Highly recommend.
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Paul J.
Rating: 5 out of 5
following a purchase from 12/02/2025
Just what we were looking for so drivers could speak to the upstairs office from inside the entrance
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wendy H.
Rating: 5 out of 5
following a purchase from 11/02/2025
Really pleased with the panic alarm purchased for a preschool. Very easy to fit and all ready set up. Highly recommend this product and a good price with the added convenience of easily being able to purchase additional accessories.
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Dean R.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great service. Clearly a company trying to be the best at what they do. Came all ready programmed and batteries included. A quality feel to the product and we engineered.
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Selma P.
Rating: 5 out of 5
following a purchase from 09/02/2025
Prompt, delivery and excellent customer service helped solve a problem we had with connectivity
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Phillippa W.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great and very prompt customer service.
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candy J.
Rating: 5 out of 5
following a purchase from 01/02/2025
EXCELLENT.... service. speedy delivery, good packaging, very happy :), would recommend ,,,,,
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'Ren%C3%A9' L.
Rating: 5 out of 5
following a purchase from 13/01/2025
Very good site, precise information, easy search, the passage alert system I took is very effective and performs well at a distance, I recommend.
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Roman L.
Rating: 5 out of 5
following a purchase from 24/01/2025
Great choice of security products, lots of flexible options, very competitive prices. What I like in particular is very detailed product descriptions, instructions and videos. Service is excellent. Fast delivery, got my order before estimated delivery time. Will surely shop again with UltraSecure direct. Many thanks
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'Marie' B.
Rating: 5 out of 5
following a purchase from 30/01/2025
First positive point, the phone contact I had for information before purchase. I spoke with someone who took the time to give me clear and precise explanations. Fast shipping and the DA600+ system does its job perfectly as described. The chime is detected through stone walls, even in the basement in a cellar, which are extreme conditions, the sound is powerful enough and remains adjustable!
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Arthur T.
Rating: 5 out of 5
following a purchase from 27/01/2025
I ordered my Motorhome security post online it was free delivery and it was shipped and delivered very quickly, I have unpacked it and it looks very well made and the padlock supplied with it was also really chunky I feel my Motorhome will be safe at home. The builder should be installing it this week.
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Govind M.
Rating: 5 out of 5
following a purchase from 24/01/2025
Second intercom we have bought and service is very good.
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Chris C.
Rating: 5 out of 5
following a purchase from 27/01/2025
Excellent equipment does the job dispatched quickly
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Chris C.
Rating: 5 out of 5
following a purchase from 24/01/2025
Quick delivery,well packaged and the equipment does what it's supposed to.
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Nicholas C.
Rating: 5 out of 5
following a purchase from 23/01/2025
Great service and help line.
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Richard M.
Rating: 5 out of 5
following a purchase from 22/01/2025
Very quick delivery and a good product.
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Colin M.
Rating: 5 out of 5
following a purchase from 22/01/2025
Easy shopping experience and quick delivery. Items ordered and installed and work well
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Nicholas C.
Rating: 5 out of 5
following a purchase from 22/01/2025
Pairing issues with kit. However this was “operator error” basically my fault and sorted quickly and very professionally over the internet and phone call. Highly recommend. Well done Ultra Secure Team.
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Stephen H.
Rating: 5 out of 5
following a purchase from 21/01/2025
Helpful guys and great service
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J T.
Rating: 5 out of 5
following a purchase from 10/01/2025
Excellent, quick service. Super helpful on the phone. Recommended
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Chris C.
Rating: 5 out of 5
following a purchase from 20/01/2025
Quick delivery, equipment works does the job required.
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Annie S.
Rating: 5 out of 5
following a purchase from 20/01/2025
Very fast delivery.good choice of products, prices very fair. Very happy to recommend.
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Christopher W.
Rating: 5 out of 5
following a purchase from 17/01/2025
Promt delivery well made very happy with security posts
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Andrew B.
Rating: 5 out of 5
following a purchase from 17/01/2025
Great product and super fast delivery.
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Leslie O.
Rating: 5 out of 5
following a purchase from 07/01/2025
good website, no problems.
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Tim P.
Rating: 5 out of 5
following a purchase from 15/01/2025
Easy to find what I was looking for. A decent price and good communication from packing to delivery. Excellent shopping experience
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Robert W.
Rating: 5 out of 5
following a purchase from 13/01/2025
I bought the Wireless Driveway Beam Alert with Pager Delivered quick. It is installed and work great. Instructions took a bit of rereading follow one step at a time and no problem.
Setup using a piece of string between the beams worked great.
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mick M.
Rating: 5 out of 5
following a purchase from 10/01/2025
Well trusted with top quality priduct
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Louise R.
Rating: 5 out of 5
following a purchase from 12/01/2025
Quick delivery excellent product.
Thank you
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Steve P.
Rating: 5 out of 5
following a purchase from 09/01/2025
Excellent product, delivered the day after being ordered!
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Arthur J.
Rating: 5 out of 5
following a purchase from 08/01/2025
Quality products that actually work as described. Good prices and excellent service.
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Mark S.
Rating: 5 out of 5
following a purchase from 07/01/2025
Easy to navigate the site
When I rang the store they could not do enough to help