Customer reviews of Ultra Secure (ultrasecuredirect.com)

I cannot for the life of me whats it was if cctv I have it

Prompt trouble free order and delivery.

I purchased a BT Wireless Door Alarm & Internal Siren (battery powered) for an outbuilding. The system arrived very quickly and was set up ready to install. The door is about 25m from the house and the siren and the remote control are in the house. It is a very good system for a reasonable price and I would recommend it to anyone looking for a simple to install door alarm.

Excellent service - fast response to query before purchase, items arrived quickly. Really great company

Serious company with excellent support and available advisors.
However, there is a lack of a customer area with order tracking and history; you place an order but without creating an account, which is surprising nowadays. But this does not prevent excellent tracking at the delivery level and ultra-fast delivery.
Regarding the equipment, I am talking about a specific range and do not question the quality of the other materials they sell. It concerns the Ultrapir range; remote control too sensitive (do not put it in your pocket) + poor contact at the battery level on some remotes + the supports for the detectors are of mediocre quality, unsuitable for the weight of the detector (too bad, this was already the case in 2016, during my previous order, and it has not been corrected). Otherwise, in terms of operation and detection, nothing to complain about, and that is the main thing.
But overall, it is a serious and trustworthy company that I highly recommend.

Excellent

Using their equipment already, no problems all good, fast service

Excellent transaction. Prompt delivery. No issues. Would recommend

This item was out of stock when I sought to purchase earlier in the year.
However, Stuart from Customer Services was really excellent in keeping in touch on progress to get fresh stock supplies in. He was spot on with eventual stock delivery & I was able to immediately order. And items received immediately after.
Just really excellent customer service, with good pricing of product.
Thank you all.

Very prompt service. My order was dispatched immediately and arrived the following day.

Always good service from ultra secure

Bob on

Very helpful staff who advised me on suitability and processed a refund promptly.

What a very good product andso easy to set up it is very good to haveainternal siren in the house as wellso we know if any thing happens very well done

Very good quality equipment, very reasonably priced. and very quick delivery.
Everything you need from a professional company. Would definitely recommend ??

Item as described.

the order came on time and the product was as advertised very pleased and will use company again

Excellent product and extremely quick delivery ??

Excellent service

Delivery was promptly done and I was very pleased with my purchase all set up and quick and easy to install excellent .

The equipment is effective (powerful indoor siren) and very easy to install in a few moments. Easy to use. Very complete range that can meet all types of needs and is especially expandable. You can add various accessories: remotes, sirens, transmitters... according to needs. The manuals are clear, well-readable, and complete. The customer service is very responsive and answers without difficulty. Very satisfied with the equipment and the company.

Perfect thank you

Excellent service

Very good quality would recommend

Excellent product .Delivered quickly! Very satisfied!

Product exactly as described, pre-programmed as requested, worked faultlessly. Couldn't have asked for better service.

Really great service!

Great service and quick delivery

quick delivery great service

very good service and would recommend to a friend

Very nice and professional people with excellent knowledge of understanding and helping customers. I had ordered something by mistake and was wrong, after getting un touch they refunded it very easily.

Everything does what it should and delivery was quick

Service was very good, alarm came in good time and works very well.

Products as described on website and helpful communications with team answered all my queries.

Great product, easy to install and gives me peace of mind knowing my garage is protected.

We purchased an Ultracomm3 for a terrace of 9 houses about 50 or so yards long. These houses are built around a significant steel frames as they are live/work units and we were to some extent skeptical about the claimed 600m range of the system. However, a simple test proved the aerial inside the gate was more than enough to get a good signal inside the furthest house. Very easy to set up and pair the remote handsets. The only issue to be addressed is the rear entry and an option for a rear mounted terminal box to give flexible entry locations and proper glanding would have been a bonus. Also the the cover allen screws are a bit small and fiddly although a handy tool is provided which makes them easy to remove. Overall seems like a great piece of kit for a relatively small budget.

Fast delivery received what I ordered in good condition,sturdy post

I am very satisfied with Ultra Secure this is my 3rd time of buying and all have been extremely easy , the site on which to find what I was looking for , the customer service is excellent answering any questions patiently , and the delivery was speedy too so I am very satisfied and will definitely recommend .

Can't fault the supplier. Fast delivery and alarm as described. Instructions a bit confusing but got there in the end.

Super fast delivery, good quality. Just the job for what I need