English 
D
Rating: 5 out of 5
Camera works very well ?? fast delivery customer service is top
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Reliable and serious company... and French.
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R
Rating: 4 out of 5
Missing a user manual in French. For the other cameras I plan to install, it will not be this brand I will turn to.
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A
Rating: 5 out of 5
Great after-sales service and product quality
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P
Rating: 5 out of 5
Perfect Very good advice
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B
Rating: 5 out of 5
Fast delivery, attentive to my questions, professionalism and kindness of the staff
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D
Rating: 5 out of 5
At first, I found the site a bit randomly after a burglary, comparing products in supermarkets without much information, and after a phone call to customer service, I composed my alarm as I wanted with the video demonstration on the site. Fast shipping, everything was compliant, functional right away, and future element extensions are possible... Really happy to have found this site... Battery change after 10 months with daily use, but it's worth it.... And in terms of decibels, it's really intense when it goes off.....
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L
Rating: 5 out of 5
Material received without any problems, well packaged
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O
Rating: 5 out of 5
Due to a malfunction, I contacted the service and honestly, bravo, very professional, attentive, and present online for verification, very very good service, I recommend it with my eyes closed
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P
Rating: 5 out of 5
Perfect
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L
Rating: 4 out of 5
Very good
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J
Rating: 5 out of 5
Very good, good quality. Delivery on time
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G
Rating: 5 out of 5
Professionalism of the Collaborators
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H
Rating: 5 out of 5
Good listening, and service rendered, clear information.
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M
Rating: 5 out of 5
I am amazed by the quality of the product.
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A
Rating: 5 out of 5
Perfect, a very responsive customer service
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P
Rating: 5 out of 5
Fast delivery, quality products, and a performing bag
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D
Rating: 5 out of 5
Nothing to complain about, effective material, easy to use. Super well advised.
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J
Rating: 5 out of 5
Very professional, I recommend
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N
Rating: 5 out of 5
Nothing to say, top-notch
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V
Rating: 5 out of 5
EXcellent service.
V
Rating: 5 out of 5
Quick dispatch and fast delivery! Good quality products. Would highly recommend.
V
Rating: 5 out of 5
very efficient company ,ordered a solar panel for my reolink camera and they dealt with it very promptly.5out of 5.
V
Rating: 5 out of 5
An excellent website with a comprehensive range of products at fair prices. Excellent communication and customer service. Would buy from them again and can thoroughly recommend.
V
Rating: 2 out of 5
The item came with the wrong instructions. I've just put the item aside and let it. The ring alarm sounds so cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Good Morning Sir, Many thanks for your feedback, Although we do prepare many of our systems prior to sending out to customers, We do try to ensure that all our systems are sent with specific instructions, your system should have had a set of receiver instructions and door contact installation instructions/pictures included and we do apologies if this was missing. If you could drop us an email into [email protected], we will be happy to send these over to you. The receiver does have a choice of 32 different sounds available, and hopefully you will be able to find a tune that suits, if however, you are not satisfied with the product, please do return it to us and we will process a refund accordingly. Hope this helps Kind regards Stuart
V
Rating: 4 out of 5
Prompt delivery. We were sent a power adaptor with no plug. This was sorted out with only one call.
The product works as well as is states on the box
The product works as well as is states on the box
V
Rating: 5 out of 5
A super product. Great addition to my security. Will definitely be using again.
V
Rating: 5 out of 5
I purchased 3 Power Failure torch/ Emergency Lights for my holiday let flats. Ordering was easy and they were delivered with in a few days. We turn the night light and motion sensor off so it is only an emergency power fail light.
Ideal for use in a holiday let to meet new fire regulations. Light is plenty bright enough for the purpose and can be turned into a torch. No annoying green light like some emergency lights when charging which is good.
I would recommend this emergency light to other holiday flat hosts and to the the general public.
Ideal for use in a holiday let to meet new fire regulations. Light is plenty bright enough for the purpose and can be turned into a torch. No annoying green light like some emergency lights when charging which is good.
I would recommend this emergency light to other holiday flat hosts and to the the general public.
V
Rating: 5 out of 5
fast and efficient service
V
Rating: 5 out of 5
Easy to order, product well made and exactly as ordered. I'm very pleased with my purchase.
V
Rating: 5 out of 5
very good
V
Rating: 5 out of 5
Once I found the website I was surprised by the choice of barriers there are.
Good quality and value for money too.
Delivery was prompt.
Overall, nothing negative to say
Good quality and value for money too.
Delivery was prompt.
Overall, nothing negative to say
V
Rating: 5 out of 5
Telephone support is excellent when making a product enquiry. Technical support by email works well with replies usually the same day.
V
Rating: 5 out of 5
I found the exact bollards I was looking for on their site at about half the price I'd found elsewhere. From the moment I ordered to taking delivery, it took about 23 hours at no extra cost! I'd highly recommend ultrasecuredirect
V
Rating: 5 out of 5
Fast delivery
V
Rating: 5 out of 5
My first order was delivered on time and of good quality . Unfortunately I had to return it as it wasn't quite right for my requirement . My fault , not the product .
The return / refund was dealt with effectively and without fuss . That made me feel confident in using Ultrasecure again , which I did for an entirely different product .
That too was delivered on time and of high quality . No hesitation to use them again if the need arises .
The return / refund was dealt with effectively and without fuss . That made me feel confident in using Ultrasecure again , which I did for an entirely different product .
That too was delivered on time and of high quality . No hesitation to use them again if the need arises .
V
Rating: 5 out of 5
Very good service
V
Rating: 5 out of 5
Great service and speedy delivery
V
Rating: 5 out of 5
I have ordered from UltraSecureDirect a few times and always been pleased with the speed of delivery, the condition the items arrived in, the quality if the items and the advice they have given when I have rung them and asked questions. Overall pretty good to do business with.
V
Rating: 5 out of 5
Excellent product