Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/10/2023
arrived as promised, what arrived was exactly what was displayed overall will be using them again ??
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/10/2023
First class product and first class service - would highly recommend!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/10/2023
Some problems with Web site could be my laptop or my lack of experience. Certainly no problem with Customer service or advice! I rang several times and was treated with utmost courtesy and understanding. Response was immediate and valuable. Order arrived on time and installation was easy with clear instructions. 1st class Company and would recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/09/2023
Quality product, Quality service, Quality delivery. Yes this business really is that good at what it does.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 06/10/2023
First class order delivered next day recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 06/10/2023
Excellent service and great products
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2023
good price fast delivery ..and just what i needed
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2023
Good service and quality products that work very well.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2023
Good advice on website and easy to negotiate. Clear instructions about payment and delivery. My daughter was very happy with item,
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/09/2023
Could not speak to anyone about a problem
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2023
Purchased wireless security camera and monitor and as usual, excellent product, price and service. A satisfied customer.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2023
fast delivery the item was unfortunately damaged they dealt with the issue straight away, a very professional company.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/10/2023
Easy website to use. Good product at suitable price. Very quick delivery. What else can you say about a chain and a padlock?
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/09/2023
Excellent customer service from point of order all the way through to delivery. Well done
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2023
Excellent product very easy to install and setup.
Very good delivery service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/09/2023
Excellent customer service and fast reliable delivery .....quality product....5 stars
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/09/2023
Product arrived very promptly, easy to install and works as described .Online support and advice before purchase was also very helpful. Very pleased.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2023
Excellent product. Very loud. Perfect
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2023
I have purchased before from this company which I highly recommend, I have never had any problems with there high quality products.They are extremely helpful.i have recently made another purchased to extend my already installed system,without hesitation I highly recommend this company. with super fast Delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2023
EXCELLENT
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2023
Excellent customer service. They go above and beyond. The post is a great quality
Response from Ultra Secure (ultrasecuredirect.com)
Good morning, Thank you so much for taking the time to provide your feedback. Everyone here at Ultrasecure Direct loves to know that our customers enjoy what we do. Kind regards Stuart
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2023
Excellent product simple to install very secure
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2023
Excellent service . Quick delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/09/2023
Easy to deal with ,smooth tranactions ..
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/09/2023
Quick efficient service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2023
The best part ever. I am doing security jobs, and I have been looking for suitable sensors all my life. I started using them six months ago, and I never had any issues with them. It detects people or cars in 99.99% of the cases ( no matter what weather you have, rain or sunny day). The batteries last around three months, and the detection range is outstanding. I am sure these are the best of the best.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2023
Good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2023
Perfect item and fast delivery too
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2023
Top-notch customer service, special thanks to Philippe for his availability and explanations. I even got a custom product, I finally have a light indicator for the garage door opening. I gladly recommend it.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2023
Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good aftersales service. One component developed a fault shortly after I installed it and I was quickly sent a replacement after emailing them.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2023
Great service and very quick delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2023
Very fast delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/09/2023
I would certainly recommend this company they were very helpful & efficient. My order came within a day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/09/2023
The delivery was quick as promised and the product appears to be good quality.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/09/2023
Easy site to navigate delivery time perfect very pleased with my order that is exactly what I need
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 31/08/2023
Very good product , well made and does exactly what it's supposed to do . Very fast dispatch time and received my order within 3 days .
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2023
Great product and fast delivery. Recommended.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/08/2023
I bought 5 parking bollards for my parking spaces in front of my house for use by my tenants as annoyingly were being used by other households.
Solves that problem ????
Excellent products, extremely happy with their service and goods were shipped securely and quick delivery.
Highly recommend
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