Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 4 and 5 stars

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Verified Buyer

Published on 26/02/2023 à 13h02 following a purchase from 08/02/2023

Brought all on line just what i Needed

Acheteur Vérifié

Published on 25/02/2023 à 07h53 following a purchase from 04/12/2022

Very good. Team attentive to explain everything well. Fast and compliant delivery. Easy to install. Everything works perfectly. Small downside, for the GSM, complicated to find a phone compatible with this SIM format for the step of removing the PIN code => a GSM in Nano SIM would have been more practical!

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Acheteur Vérifié

Published on 22/02/2023 à 12h46 following a purchase from 10/02/2023

Installation of an alarm in a camper van whose startup is more than simple. I chose not to install a door detector and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside, outside it's average, for more efficiency the technician (nice) advised me to install a third siren in the engine compartment. After several attempts I did not find this solution satisfactory enough, I installed it behind one of the refrigerator ventilation grilles and there it's great, protected from water but not from dust, to be monitored therefore.. On the other hand, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver and you have to force to screw, once messed up you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

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Verified Buyer

Published on 21/02/2023 à 12h21 following a purchase from 13/02/2023

Their technical response is first rate, their products are easy to work with and they work very well.

Verified Buyer

Published on 20/02/2023 à 21h34 following a purchase from 12/02/2023

Quick acknowledgement of order with full listing; and very quick delivery by reputable courier company - so important if the item(s) are needed urgently.

Verified Buyer

Published on 20/02/2023 à 19h27 following a purchase from 12/02/2023

Excellent service and quick delivery A1

Verified Buyer

Published on 20/02/2023 à 17h59 following a purchase from 13/02/2023

A good quality product at a fair price and promptly dispatched and delivered. Previous email inquiry to be sure I was ordering a suitable item was also dealt with quickly. All round excellent customer service.

Verified Buyer

Published on 20/02/2023 à 17h12 following a purchase from 10/02/2023

Very good value and speedy delivery

Verified Buyer

Published on 17/02/2023 à 15h51 following a purchase from 10/02/2023

Very good and worked

Verified Buyer

Published on 17/02/2023 à 14h11 following a purchase from 09/02/2023

Easy to use web site fair prices prompt delivery

Verified Buyer

Published on 15/02/2023 à 15h51 following a purchase from 07/02/2023

First rate

Verified Buyer

Published on 13/02/2023 à 17h26 following a purchase from 04/02/2023

Good product, excellent service.

Verified Buyer

Published on 10/02/2023 à 16h13 following a purchase from 02/02/2023

More than happy , as this is my second purchase of this item .Would recommend this company to anyone .James .

Acheteur Vérifié

Published on 09/02/2023 à 19h20 following a purchase from 14/08/2022

Very good, good product.

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Verified Buyer

Published on 09/02/2023 à 17h19 following a purchase from 02/02/2023

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

Verified Buyer

Published on 09/02/2023 à 15h09 following a purchase from 01/02/2023

Very good, great service, and I recommend them

Acheteur Vérifié

Published on 07/02/2023 à 20h17 following a purchase from 17/12/2022

Received the order in 3 days. Very satisfied with my autonomous outdoor REOLINK camera to secure my property.

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Verified Buyer

Published on 07/02/2023 à 18h01 following a purchase from 31/01/2023

The product is excellent, does exactly as described and Technical support was very responsive. My issue was resolved quickly and was not a defect with the product. Would highly recommend and will be returning for more products.

Verified Buyer

Published on 06/02/2023 à 19h40 following a purchase from 28/01/2023

Amazing results ordered on Sunday received on Tuesday always have a great turnaround many thanks
Marc M&N Cleaning Specialists.

Verified Buyer

Published on 06/02/2023 à 16h49 following a purchase from 27/01/2023

Good quality goods easy to install seems to be doing what i want it to do protecting my garage good customer service and email replies quick

Verified Buyer

Published on 02/02/2023 à 15h47 following a purchase from 25/01/2023

It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/02/2023

Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark

Acheteur Vérifié

Published on 02/02/2023 à 08h27 following a purchase from 16/01/2023

Good product, easy to install all at reasonable prices. Fast delivery. They are very responsive to the customer's needs and available to provide assistance if necessary.

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Verified Buyer

Published on 01/02/2023 à 18h23 following a purchase from 24/01/2023

Excellent product Excellent price delivered very quickly.

Acheteur Vérifié

Published on 31/01/2023 à 18h56 following a purchase from 16/01/2023

Excellent, not yet installed the product. Delivery perfect, robust product. Waiting for my vocal SIM card??

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Acheteur Vérifié

Published on 31/01/2023 à 15h10 following a purchase from 27/09/2022

Very satisfied, top device, very good information

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Acheteur Vérifié

Published on 31/01/2023 à 09h21 following a purchase from 17/01/2023

Advice and information are provided by people in France

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Acheteur Vérifié

Published on 31/01/2023 à 09h21 following a purchase from 04/11/2022

Quality product, with hyper professional advice.

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Acheteur Vérifié

Published on 30/01/2023 à 18h50 following a purchase from 16/01/2023

Deadlines and products as expected, very good

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Acheteur Vérifié

Published on 30/01/2023 à 14h30 following a purchase from 14/01/2023

Equipment conforms to the announcement. Fast and careful delivery. Very satisfied.

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Acheteur Vérifié

Published on 30/01/2023 à 08h57 following a purchase from 16/01/2023

First experience very satisfactory. Serious and attentive.

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Acheteur Vérifié

Published on 29/01/2023 à 19h57 following a purchase from 16/01/2023

I recommend this e-commerce site, real professionals attentive to the clientele and guided me in my final choice

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Verified Buyer

Published on 29/01/2023 à 11h22 following a purchase from 20/01/2023

Arrived next day, quicker than anticipated. Good product. Very happy with the service from UltraSecure Direct.

Acheteur Vérifié

Published on 29/01/2023 à 11h21 following a purchase from 02/11/2022

Impeccable reception and delivery

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Acheteur Vérifié

Published on 28/01/2023 à 14h50 following a purchase from 08/11/2022

Super products, top service!

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Acheteur Vérifié

Published on 28/01/2023 à 07h47 following a purchase from 15/10/2022

Hello
Very good for the responsiveness to the order and reliable product.
Thank you

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Acheteur Vérifié

Published on 27/01/2023 à 19h41 following a purchase from 18/12/2022

Product meets my expectations!

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Acheteur Vérifié

Published on 27/01/2023 à 18h37 following a purchase from 01/11/2022

Very good product, conforms to the order, easy to install

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Verified Buyer

Published on 27/01/2023 à 17h57 following a purchase from 20/01/2023

great product and the staff where very helpful with a quick response to my email

Acheteur Vérifié

Published on 27/01/2023 à 13h29 following a purchase from 12/12/2022

Information is completely correct and satisfactorily completed by the advisors on the phone

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Acheteur Vérifié

Published on 27/01/2023 à 13h08 following a purchase from 22/12/2022

Very satisfied with the site and the delivery.

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