Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 4 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/04/2022
excellent service and quick delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Second order and still as serious and the customer service is attentive to our questions thank you to the whole team
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2022
Great site and easy to use. Order turned up really quickly and the solar wireless motion sensor works great. Really pleased with the service and definitely recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2022
Website easy to navigate, delivery arrived within the allotted time. Unfortunately the item was too big and had to return it. Excellent customer service, same day return email on how to return item and refunded in four days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2022
Equipment delivered within the indicated timeframe, and very good service for having requested information by phone about the installation I purchased. I recommend
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/04/2022
Excellent customer service and support. You can actually speak with someone which is a very refreshing change!! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Equipment as described, fast delivery perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Customer service very available. Fast delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2022
Compliant with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2022
very good always polite and patient good information thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Very practical and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2022
Nothing to say I received the goods wish
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2022
High-performance product, corresponding to my expectations.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2022
Absolutely spot on
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2022
Fast delivery and very good welcome and service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2022
Good advice, delivery almost compliant, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2022
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Very good telephone reception, attentive to the customer whatever the interlocutor. Address to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Good product compliant with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
Fast delivery, ultra-efficient system, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Very good, both in terms of the order, simple and quick, and the equipment that works well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
fast and commercial
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2022
Very happy with the quality of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
PRODUCT COMPLIES WITH WHAT I WANTED
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2022
Quick.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/04/2022
Excellent company providing good quality goods at an affordable price.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/04/2022
Excellent customer service!
Stuart in particular was very helpful in contacting me to verify the type of security key that I required. Posted out to me straight away & all fitted perfectly.
Thank you Stuart
I would recommend using this company, no worries there.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2022
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2022
The delivery was super fast. Great material as I have distance between the sensor and the reception point. Thank you.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/04/2022
We've been using Ultrasecure for ages and wouldn't use anyone else. All perfect and delivered on time, safely
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
A bit surprised by the small size of the solar siren. Kit not yet installed, but I have no doubt about its effectiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
Hello, very good material and delivered on time. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2022
Very good product, fast delivery and serious company, especially regarding warranty.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
The site is user-friendly, the delivery time was respected and the material received corresponds well to the description.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/04/2022
A simple and perfect alarm system and specially it is solar powered
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