Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The product is sometimes light. The advice is clear and very effective. Moreover, the welcome is very friendly. I have a component that has a random issue that no one knows how to fix. I've learned to deal with it. The rest of the system is precise and very responsive. Overall, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Serious and responsive company. The material works very well for the price. A small problem with a siren covered by the warranty without any difficulty. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Qualified staff who know their clients. I needed after-sales service. No problem, they are attentive and available. No problem reaching them. I will continue to buy my material from this supplier and recommend it without reservation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Very good service, very responsive company, good quality/price ratio. Good functioning. Two technical remarks: 1) The system does not signal that an opening is open when you want to set the alarm. You can therefore set the alarm while a door or window is open. 2) The system signals by SMS to the person who gave the 'armed or disarmed' order, but only to the person who performed the action. If two people have access to the alarm (common in a couple), the other does not know the state of the alarm. Would it be possible for the system to send an SMS to two or more phones of the action that has just been taken?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
I am very satisfied with my order. Good listening at the start, speed. I recommend this site.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2021
Great delivery great back up service. Great product which works well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Good product and good after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2021
I would like to particularly thank the person who was able to provide me with the correct information over the phone, which reassured me in my choice.
Regarding the navigation on the site, it is good, the delivery of products is also quick and efficient.
I recommend this site, moreover the products work very well without malfunction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Nothing to say, order is compliant and perfect...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Perfect, as always
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Good but does not ring when the weather is overcast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Good product, easy to install, great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
Impeccable site, and the rest is the same. The customer service is wonderful. Nothing to complain about except that I really recommend this site, truly serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Request taken seriously. Product meets expectations. OK
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2021
The website was clear. I was interested because the company says the alarms are UK Police approved.
Delivery was very fast and very well packed.
The only slight disappointment was the colour selecton of the Screaming Voice personal alarms. They come in 5 colours, I ordered 6 of them but three colours were the same and one was doubled. A little irritation and no explanation, although one assumes the other colours were not available.
Have not yet tried the alarms as they are stocking fillers so won't know until Christmas day !!
very good advice - good delivery - good functioning of the material
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2021
Great product and excellent service. I initially had a problem with the battery backplate which UltraDirect sorted for me extremely quickly. Recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Valuable products, excellent pre and post-sales service. A company to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Professional and quick
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2021
very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Product meets expectations.
Delivery nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Very good advice over the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Everything is satisfactory....except the premises!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
responsiveness and informed advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Good quality products and reliable as well as the relationship with the team!
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Available and very good advice. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2021
Good advice and easily and effectively answer our questions with good products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2021
Easy navigation, fast delivery, everything is fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Good listening and responsiveness for deliveries
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Good welcome. Well informed. Friendly people
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Very professional, efficient and attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2021
Good device
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