English 
A
Rating: 4 out of 5
Very good welcome from the team, service for setting up the alarm very good.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Nothing to say. serious to recommend.
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A
Rating: 4 out of 5
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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The fixing of the motion detector on the wall mount is very average.
A
Rating: 4 out of 5
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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A
Rating: 4 out of 5
Image of a safe on the box. Not very discreet.
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V
Rating: 4 out of 5
Equipment as described and delivered quickly, exactly what one should expect.
V
Rating: 1 out of 5
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
V
Rating: 4 out of 5
Haven't used yet but arrived very quickly and website was easy to use.
V
Rating: 2 out of 5
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
V
Rating: 4 out of 5
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
V
Rating: 4 out of 5
all good
V
Rating: 4 out of 5
Good product . manual could be a little better
V
Rating: 4 out of 5
Very satisfied with the product.Now i know instantly when someone has opened my front gate.
V
Rating: 4 out of 5
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
A
Rating: 4 out of 5
Very good materials
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Rating: 4 out of 5
The manual order is not very reliable...
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A
Rating: 4 out of 5
Very sensitive, a bit too much.????
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A
Rating: 4 out of 5
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
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A
Rating: 4 out of 5
Excellent
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A
Rating: 4 out of 5
After long searches for an update, it's good
Thank you
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Thank you
A
Rating: 4 out of 5
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
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The delivery was quick, especially arriving in good condition.
And the product matches my order.
V
Rating: 4 out of 5
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
V
Rating: 4 out of 5
Does what it says on the tin!
V
Rating: 4 out of 5
Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.
A
Rating: 4 out of 5
Very satisfied, very easy to install, good alarm to deter in case of intrusion
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A
Rating: 4 out of 5
Well passed
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A
Rating: 4 out of 5
Nothing to report, okay.
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A
Rating: 4 out of 5
I find that handling the reception box is not practical as it requires two actions; press the blue button to take the line and then the red one to talk and be heard.
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A
Rating: 4 out of 5
Good material, easy to install and effective.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
A
Rating: 4 out of 5
The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good product overall. Too bad the batteries provided were already less than half their life... Nevertheless, to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. This is very strange, the batteries we send in our kits come directly from our supplier and are new of course. Especially do not hesitate to contact us if this happens, so that we can correct the error. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Gary
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
A
Rating: 4 out of 5
Impeccable customer service;
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A
Rating: 4 out of 5
Very good
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