English 
A
Rating: 4 out of 5
Very good, fast delivery, material in accordance, very simple to install good product.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
It seems to me that I received a siren that had already been used, it was dirty and the wires were poorly stripped and randomly tinned but it works correctly and is relatively powerful for its size.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please accept our apologies for this inconvenience. Do not hesitate to send us photos next time, as this is absolutely not normal, we strive to control all shipments. Sometimes mistakes can happen... I hope, however, that the product works correctly. Do not hesitate to contact us so that we can apply a discount on your next order to compensate for the inconvenience suffered. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Works very well, the only problem is that it is easily detachable from its support, I modified the fixing to make it harder to steal.
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V
Rating: 4 out of 5
Easy navigation Thought shipping charges of £4.95 for a SIM card in an ordinary envelope was rather expensive
V
Rating: 4 out of 5
Many thanks for a very efficient, and prompt, service.
A
Rating: 4 out of 5
Order received quickly but not yet assembled due to confinement.
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A
Rating: 4 out of 5
Good product but exhausting advertising and follow-ups.
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A
Rating: 4 out of 5
Qualified staff, good advice, correct delivery and follow-up for installation.
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A
Rating: 4 out of 5
Works very well, easy to use.
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A
Rating: 4 out of 5
Deadline respected and top delivery nothing to complain about
On the phone on the site competent staff I recommend
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On the phone on the site competent staff I recommend
A
Rating: 4 out of 5
No problem on the site or on the delivery. but the screw and plug set is not suitable for the product.
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A
Rating: 4 out of 5
Product conforms to the order, fast delivery, very effective customer service.
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A
Rating: 4 out of 5
well advised on the phone
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A
Rating: 4 out of 5
Quite happy,
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A
Rating: 4 out of 5
good reception good equipment
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Rating: 2 out of 5
gsm alarm power failure product: not very reliable compared to smartphone connection.
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
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Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very clear site, fast delivery, no problems
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V
Rating: 4 out of 5
Website was efficient and item arrived quickly and was wrapped well.
V
Rating: 4 out of 5
Good service
A
Rating: 4 out of 5
Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...
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A
Rating: 4 out of 5
Very good overall some difficulties at the time of payment not taken into account the first two times???
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A
Rating: 4 out of 5
Not used yet, sorry...
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V
Rating: 4 out of 5
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
A
Rating: 4 out of 5
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good, nothing to report
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A
Rating: 4 out of 5
Fast service, attentive staff, I recommend this site
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A
Rating: 4 out of 5
good material, too bad the sound volume is a bit low
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V
Rating: 4 out of 5
The instruction leaflet is somewhat difficult to follow and could be better worded and made clearer to follow.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, your comment has been taken on board, thank you
Regards
Mark
Regards
Mark
A
Rating: 4 out of 5
no comment!
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A
Rating: 4 out of 5
good
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Rating: 4 out of 5
Good product, order received quickly, very good after-sales service
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Rating: 4 out of 5
perfect service
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Rating: 4 out of 5
Good product easy to install but narrow beam, I had to put two crossed to cover the width of my 5-meter path. I recommend it.
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A
Rating: 4 out of 5
Product conforms to the description, fast delivery
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V
Rating: 4 out of 5
The instruction manual is a little ambiguous but apart from that 10 out of 10
V
Rating: 4 out of 5
Everything overall was fine, however i realised there was slightly misleading information on my product which may have stopped me purchasing the item if i had known about it.
A
Rating: 4 out of 5
good material
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A
Rating: 4 out of 5
No issues so far.
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A
Rating: 4 out of 5
no problems with reception or installation. All that remains is to see its good functioning over time ??? J.C
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