Customer reviews of Ultra Secure (ultrasecuredirect.com)

Dear Sir
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark

Regards

Dear Sir
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.

Hello,

Glad that you are generally satisfied.
Please excuse us if the time seemed long to you, we did respect the deadlines: ordered Friday afternoon, shipped Monday (we are closed on weekends), delivery to the relay point on Wednesday (48h delay for Bouches-du-Rhône).
What surprises me about the mentioned urgency is that the package was only picked up the day after tomorrow?

I hope nonetheless that you are satisfied with our service following the various phone exchanges.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Hello,

Following your customer review, I checked your order and do not see any stickers, are you sure you added them to your cart?
Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Hello,

Please excuse us if all this does not seem clear to you, customers are more or less comfortable with this kind of material, which I can completely understand.
Nevertheless, know that our service is always at your disposal to help you throughout the setup of the system. Moreover, the material has already been prepared and paired for you, so you just need to insert the batteries and fix the elements where you wish to do so. Nothing simpler.

Do not hesitate at all if you need additional help.

Best regards,
Christopher
securitemarche.fr

Dear Stephen
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.

Hello, Thank you for your message, and glad that you are nonetheless satisfied. Indeed, you can find all prices on the Internet... and also all levels of service. You have to be careful about many things: 1/ just because the product looks visually similar doesn't mean it's the same, you would be surprised by the differences, with us you know what you are buying, no risk 2/ if you buy on eBay or elsewhere, do you really know who you are buying from, and in which country? How do returns work? Refunds? Warranty? 3/ we are a French company, with taxes, VAT, charges, yes we have to make a margin, otherwise you wouldn't have competent staff behind capable of answering your questions (which you have done several times after your purchase), and this without additional costs (again, how does after-sales service work with these other companies?) We make it a point to serve all our customers until their total satisfaction, this is something important for us in our daily work. I very sincerely doubt that these other resellers care as much about their customers. Remaining at your disposal if necessary. Best regards, Christopher securitemarche.fr

Dear Sir
Thank you for the feedback on this Dummy Camera, this model is a budget model at a cost of £6, but it appears from your statement there may be some variations in the operation of the PIR which we will need to check. We are pleased you like the look of the Camera, sorry if you weren't completely satisfied with this order this time.
We hope to see you again soon.