English 
A
Rating: 4 out of 5
good value for money
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
the delivery was very long. products low quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 4 out of 5
Very quick service, I received my goods the day after ordering. Efficient delivery, communicated by text allowing for suitable time and day. Dummy cameras I bought were too small in reality so ensure you check sizes on website.
V
Rating: 4 out of 5
Good
Helpful set up over the phone
Helpful set up over the phone
V
Rating: 4 out of 5
Good service and product. Had one query about drill size to use and received satisfactory reply from technical section.
A
Rating: 4 out of 5
Speed of order shipment
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A
Rating: 4 out of 5
Recent client (since April 2016). I have already made numerous purchases and, until today, I am satisfied with the products and services. Very serious company, good phone reception, responsive customer service, the products are of good quality/price ratio, and delivered very quickly. I just find it a shame that we cannot have customer reviews on the products, that is why I only give 4 stars.
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V
Rating: 4 out of 5
As described seem good quality time will tell
V
Rating: 4 out of 5
Very fast delivery and good advice.
V
Rating: 4 out of 5
Prompt delivery. Coals look good. Will wait awhile to see how the paints reacts when the gas fire is used before considering a 5* review.
V
Rating: 4 out of 5
Excellent pre sales advice and very speedy delivery within 2 days. However it took 3 deliveries to get the full order due to missing items. I received great follow up service when missing items were reported and was advised the 'problem' had been resolved. I would still recommend and will be ordering additional accessories shortly to expand the system
A
Rating: 4 out of 5
Very good quality-price ratio, works correctly.
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V
Rating: 4 out of 5
Good
A
Rating: 4 out of 5
Fast and efficient shipping. Very good advice over the phone. Very clear site and numerous information regarding the products, thank you.
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A
Rating: 4 out of 5
No problem. Functional material and delivered on time.
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V
Rating: 4 out of 5
Sorry!! I recall ordering and receiving the items but I just cannot recall anything about the website.
V
Rating: 4 out of 5
Order handling was quite good but delivery company let UltraSecure down. Deleivery was not on the day as instructed.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
nothing nothing nothing
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A
Rating: 4 out of 5
Package received in 48h simple and fast no problem
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V
Rating: 4 out of 5
comprehensive website ...... this would have been 5 stars if the instructions in the box had been written in English that was understandable instead of an incomprehensible Chinese translation
A
Rating: 4 out of 5
Correct material and very well packaged. Still to see the resistance to the weather
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A
Rating: 4 out of 5
recommended for the security of your home
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Impeccable delivery, product of average quality but meeting our expectations: removable alarm that we only set when we are absent from the reception desk.
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A
Rating: 4 out of 5
Good, quick reception, product compliant with expectations
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A
Rating: 4 out of 5
I am satisfied these alarms perfectly meet my expectations
Bravo to the manufacturer
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Bravo to the manufacturer
V
Rating: 4 out of 5
No problems
V
Rating: 4 out of 5
unfortunately the item ordering did not entirely suit for our purpose. Ultra-secure were helpful in advising and assisting a change of item
A
Rating: 4 out of 5
very good product, very good follow-up service, nothing to complain about, I recommend this site.
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V
Rating: 4 out of 5
All good no complaints
V
Rating: 4 out of 5
Easy to use and place order.
A
Rating: 4 out of 5
Package conforms to the purchase. Delivery time respected. ..... package however crushed in many places
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A
Rating: 4 out of 5
Fast delivery and material meets my expectations. To recommend.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very good and pleasant on the phone thank you
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V
Rating: 4 out of 5
excellent piece of kit
V
Rating: 4 out of 5
Good
A
Rating: 4 out of 5
This suits me perfectly
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