Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2 and 4 stars

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Verified Buyer

Published on 12/12/2023 à 18h42 following a purchase from 04/12/2023

Service good , postage a bit steep but OK

Verified Buyer

Published on 12/12/2023 à 05h51 following a purchase from 03/12/2023

Prompt delivery. Sturdy post. Easy installation.

Verified Buyer

Published on 02/11/2023 à 09h59 following a purchase from 24/10/2023

Does exactly what I wanted it too do

Verified Buyer

Published on 29/10/2023 à 10h07 following a purchase from 18/10/2023

I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.

Verified Buyer

Published on 23/10/2023 à 14h07 following a purchase from 09/10/2023

I found the product that I needed and received very fast
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web

Verified Buyer

Published on 19/10/2023 à 21h30 following a purchase from 11/10/2023

Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect

Verified Buyer

Published on 11/10/2023 à 14h36 following a purchase from 29/09/2023

Could not speak to anyone about a problem

Response from Ultra Secure (ultrasecuredirect.com) Published on 11/10/2023

Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart

Verified Buyer

Published on 22/09/2023 à 10h00 following a purchase from 13/09/2023

Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok

Acheteur Vérifié

Published on 24/08/2023 à 12h19 following a purchase from 16/08/2023

Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!

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Verified Buyer

Published on 23/08/2023 à 20h33 following a purchase from 16/08/2023

I've bought numerous bollards from you. And this time I purchased 2 and they weee sent to the wrong address and luckily I located them myself but, I also lost out on lj eg as the day I was supposed to fit them had passed. And I had to give a discount.

Response from Ultra Secure (ultrasecuredirect.com) Published on 24/08/2023

Dear Sir Thank you for sharing your feedback. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. The tracking information provided from the courier appears to show that this was delivered to a neighbour and we are sorry that they do not appear to have followed their own processes with regards to notifying you of their actions and leaving a card with the required information. Please do accept our apologies for any inconvenience that this has caused, and we do hope you will give us a chance to do better in the future. Kind regards Stuart

Verified Buyer

Published on 15/08/2023 à 16h00 following a purchase from 08/08/2023

The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.

Verified Buyer

Published on 18/07/2023 à 19h11 following a purchase from 11/07/2023

The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.

Verified Buyer

Published on 04/07/2023 à 16h25 following a purchase from 26/06/2023

Ordered goods received quickly.

Verified Buyer

Published on 12/06/2023 à 16h23 following a purchase from 04/06/2023

Sound quality not good

Response from Ultra Secure (ultrasecuredirect.com) Published on 12/06/2023

Dear Sir We are sorry you do not like the sound on the Receiver, we have sold over 5000 of these Receivers and not had this complaint before, we assume you have tried the different chimes as there are 32 options as you may find one more suitable for you. If you think it is actually faulty please return it for us to swap. Once again sorry you are unhappy Best Regards Mark Ultra Secure Direct

Verified Buyer

Published on 07/06/2023 à 19h38 following a purchase from 31/05/2023

Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.

Acheteur Vérifié

Published on 08/05/2023 à 10h49 following a purchase from 15/02/2023

A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.

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Acheteur Vérifié

Published on 03/05/2023 à 00h17 following a purchase from 05/04/2023

Good advice from the online salesperson and good product.

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Acheteur Vérifié

Published on 02/05/2023 à 11h27 following a purchase from 20/03/2023

Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.

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Acheteur Vérifié

Published on 29/04/2023 à 09h18 following a purchase from 06/04/2023

Clear and effective

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Acheteur Vérifié

Published on 29/04/2023 à 07h07 following a purchase from 28/02/2023

All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.

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Verified Buyer

Published on 27/04/2023 à 15h35 following a purchase from 19/04/2023

As described

Acheteur Vérifié

Published on 27/04/2023 à 14h31 following a purchase from 11/04/2023

Good contact with the salesperson and then the technician to synchronize the remote controls.

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Acheteur Vérifié

Published on 27/04/2023 à 13h55 following a purchase from 31/03/2023

Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.

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Acheteur Vérifié

Published on 27/04/2023 à 10h04 following a purchase from 10/03/2023

Order and delivery without problems. Availability of contacts to assist me.

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Verified Buyer

Published on 24/04/2023 à 09h40 following a purchase from 13/04/2023

Good

Acheteur Vérifié

Published on 21/04/2023 à 19h05 following a purchase from 30/03/2023

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

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Acheteur Vérifié

Published on 21/04/2023 à 17h57 following a purchase from 25/03/2023

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

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Acheteur Vérifié

Published on 21/04/2023 à 17h52 following a purchase from 16/03/2023

simple site - practical

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Acheteur Vérifié

Published on 21/04/2023 à 13h39 following a purchase from 17/02/2023

Efficient and inexpensive

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Acheteur Vérifié

Published on 21/04/2023 à 12h44 following a purchase from 26/03/2023

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

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Acheteur Vérifié

Published on 07/03/2023 à 09h13 following a purchase from 18/01/2023

Works well for a distance of 70m with a gate and 2 walls, to see over time

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Acheteur Vérifié

Published on 01/03/2023 à 16h15 following a purchase from 10/02/2023

Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

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Acheteur Vérifié

Published on 27/02/2023 à 14h53 following a purchase from 04/02/2023

The order matched, the site is clear, the delivery was correct. I am satisfied

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Acheteur Vérifié

Published on 27/02/2023 à 14h45 following a purchase from 02/02/2023

Order compliant and fast delivery

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Verified Buyer

Published on 09/02/2023 à 17h19 following a purchase from 02/02/2023

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

Verified Buyer

Published on 02/02/2023 à 15h47 following a purchase from 25/01/2023

It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/02/2023

Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark

Acheteur Vérifié

Published on 31/01/2023 à 09h21 following a purchase from 17/01/2023

Advice and information are provided by people in France

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Acheteur Vérifié

Published on 27/01/2023 à 19h41 following a purchase from 18/12/2022

Product meets my expectations!

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Acheteur Vérifié

Published on 27/01/2023 à 18h37 following a purchase from 01/11/2022

Very good product, conforms to the order, easy to install

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Acheteur Vérifié

Published on 27/01/2023 à 08h11 following a purchase from 18/10/2022

Good product that presents an interesting quality / price ratio.
Navigation on the site is pleasant.

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