Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
I ordered the same product three times, two years ago, last year and this year. The ringtones from last year and two years ago are of better quality (sounds) than this year's.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
Good after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Interesting quality-price ratio. Very easy to install. Image quality very satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
It is not always easy to navigate between the sections to find the desired item. But once that is done, everything becomes simpler.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Good site, reliable material worked very well after a year of activity, if I had to do it again, I would order from this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Easy navigation, very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
Very good, fast shipping. Responsive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
The order, delivery, and commissioning everything is perfect. The only regret I have, and it is important, is that the cell has too narrow an angle. I would have preferred it to have an angle of 180 degrees to cover a wider area.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
very professional thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
I often have to recharge it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
Impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
Excellent service, however the system has some shortcomings that I have already reported.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2021
product conforms ..delivery within the deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Search not always very intuitive, but once the alarm or accessory is found, everything goes well and delivery is fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
I particularly appreciated the follow-up on my order, the responsiveness to answer our questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
Good after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2021
Everything is perfect except for the remote control whose activate button triggers too easily in my pocket. Also, the plastic keychain attachment is too fragile and breaks quite quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
Quickly delivered, very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
Super warm commercial and technical service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/03/2022
There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/02/2022
Works well and easy to install. Just wonder how long the sticky bit will last?
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/01/2022
easy to order, value for money, customer service great, order arrived on time
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/12/2021
Poor and misleading product installation instructions for Ultrasecure 800 Long Range Gate Bell. However, telephone query to sort issue out.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/12/2021
REALLY PLEASED ALL ROUND. THANK YOU SO MUCH,
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/12/2021
Was a little smaller than I anticipated . However a good product all round
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Everything conforms to the order and everything works.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/12/2021
Shed alarm arrived on time and complete (nothing obviously missing) Waiting to install
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2021
Good contacts, responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
Good product, responsive customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Very good welcome and advice, impeccable shipping, starting up with surprises but we manage...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Good but it would be better if they were equipped with a flash.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
Very good after-sales service by phone for alarm explanation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Very good site, clear and complete, package received ok, very good feedback on the technicians for advice over the phone. To recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Very good service, very responsive company, good quality/price ratio. Good functioning. Two technical remarks: 1) The system does not signal that an opening is open when you want to set the alarm. You can therefore set the alarm while a door or window is open. 2) The system signals by SMS to the person who gave the 'armed or disarmed' order, but only to the person who performed the action. If two people have access to the alarm (common in a couple), the other does not know the state of the alarm. Would it be possible for the system to send an SMS to two or more phones of the action that has just been taken?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Good but does not ring when the weather is overcast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Request taken seriously. Product meets expectations. OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Professional and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
good
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