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V
Rating: 5 out of 5
Excellent website, efficient service and great products, thanks for your help.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy to place an order. The only thing was the system i ordered we unvailable in Spain so had to order it from the Uk and have it sent over
V
Rating: 5 out of 5
Very good company to deal with. Prompt and well packaged delivery. All items easy to set up.
V
Rating: 5 out of 5
Quick service. Got exactly what we wanted within 48 hrs
V
Rating: 5 out of 5
very good
V
Rating: 5 out of 5
No hassle, very efficient service.??
A
Rating: 5 out of 5
Very good, professional and good advice
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V
Rating: 5 out of 5
Excellent service. Very quick delivery and just what I ordered.
V
Rating: 5 out of 5
Very good - just what I wanted - delivery was very prompt & all paperwork included.
V
Rating: 5 out of 5
Easy to install and works fine. The technical and the sales team were very helpful and polite in answering the queries.
V
Rating: 5 out of 5
Delivery as expected and the alarm was set to go from the box and the after sales support was exceptional.
A
Rating: 5 out of 5
Very good and service for ordering by phone very good with good advice
Thank you
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Thank you
A
Rating: 5 out of 5
Very good, good advice, respect for deadlines, equipment conforms to what was ordered.
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A
Rating: 5 out of 5
Excellent product
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V
Rating: 5 out of 5
EXCELLENT
A
Rating: 5 out of 5
No regrets about buying
I trust the company
Thank you for the advice
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I trust the company
Thank you for the advice
A
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Alarm product useless, triggers for no reason. Not to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience encountered. Despite the tests carried out before shipment, it is possible that a product is defective (it remains electronics) but of course under warranty and therefore the item will be replaced if necessary.
However, I assure you, it is much more often a simple installation problem that can potentially be resolved directly by phone.
I cannot find any exchange with our services to solve the problem (neither email nor call), have you tried to contact us? Obviously, without that, we cannot help you. My technician colleagues can assist you at 09 72 30 88 88 from Monday to Friday from 9 am to 6 pm (non-premium rate number) at your convenience, do not hesitate!
Remaining personally at your disposal if necessary.
Best regards,
Christopher
Ultra Secure France / Security Market
Sorry for the inconvenience encountered. Despite the tests carried out before shipment, it is possible that a product is defective (it remains electronics) but of course under warranty and therefore the item will be replaced if necessary.
However, I assure you, it is much more often a simple installation problem that can potentially be resolved directly by phone.
I cannot find any exchange with our services to solve the problem (neither email nor call), have you tried to contact us? Obviously, without that, we cannot help you. My technician colleagues can assist you at 09 72 30 88 88 from Monday to Friday from 9 am to 6 pm (non-premium rate number) at your convenience, do not hesitate!
Remaining personally at your disposal if necessary.
Best regards,
Christopher
Ultra Secure France / Security Market
A
Rating: 5 out of 5
Super nice
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V
Rating: 5 out of 5
Great telephone advice on which product was suitable for, easy to use website and prompt delivery.
V
Rating: 5 out of 5
Good service - the items arrived a few days earlier than scheduled.
V
Rating: 5 out of 5
Easy to order and arrived on time, ordered several times now, never disappointed and good quality items.
V
Rating: 5 out of 5
Great service. Excellent product.
V
Rating: 5 out of 5
Excellent service. Thanks
A
Rating: 5 out of 5
a site, a house, a staff, a customer service, advice, attentive listening; Highly recommended!!!
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A
Rating: 5 out of 5
technicians available and competent
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A
Rating: 5 out of 5
delivery conforms to the order and is within a very fast timeframe. Nothing to report
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A
Rating: 5 out of 5
good products very good contact with the clientele speed of delivery
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A
Rating: 5 out of 5
This is the third time I order equipment from them. Very satisfied with the quality of the equipment and its ease of installation. The phone service is top-notch for the competence of the information before and after purchase. They are very friendly and I recommend Security Marché with my eyes closed. Go for it.
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A
Rating: 5 out of 5
Serious and fast
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A
Rating: 5 out of 5
Very efficient, the seller set up the installation really well, thank you
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Serious company, received the order in 3 days, competent staff to answer your calls.
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A
Rating: 5 out of 5
Very attentive to customer wishes, very efficient and very fast.
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A
Rating: 5 out of 5
Clear and straightforward site. Staff attentive to our request, even if the response was delayed on their part. 3 days delay before a response, but very professional.
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A
Rating: 5 out of 5
very professional and fast
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V
Rating: 5 out of 5
Neat piece of kit I use with an indoor repeater as my workshop is a little distance from my house. Good value and very easy to install, along with excellent company service.
A
Rating: 5 out of 5
Very comprehensive and well documented.
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A
Rating: 5 out of 5
good value for money
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A
Rating: 5 out of 5
professional.....sober.....well-stocked....friendly....serious
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