Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
I spoke on the phone with a contact named Jules, following a failure of the alarm I purchased. He was very effective and my problem was resolved in my best interests.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2018
Everything went very well. The items are compliant and work perfectly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2018
very satisfied for now
very good phone availability of the advisor
to see in the long term regarding my purchases
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2018
Good service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2018
When I needed information by phone, I really had competent and pleasant staff to talk to, which is not the case in many companies, so a company to recommend!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2018
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2018
fast
corresponds to the order
clear site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
Serious and competent sales service that took care to call me to ensure the compliance of my order with the available options. Fast and compliant delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2018
Nothing to report, service expected, absolutely perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2018
Team attentive. I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2018
Product corresponds to what I was looking for.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
No problem, everything went well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2018
Everything perfect, no disappointment
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2018
Great choice of quality items at more than reasonable prices. Easy ordering and fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
After several orders on this site, no unpleasant surprises, always at the top. I gladly recommend to future customers. Jean Marc THOMAS
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2018
Product as described, delivered quickly. All positive
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2018
Very professional product, and very easy to use, reliable
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2018
Easy to use and effective
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2018
VERY GOOD ADVICE
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2018
This site advises appropriately those looking for protection. For my part, I particularly appreciated the follow-up after my order and the attentive listening to my concerns. The relationship is excellent and the advice is well-informed. Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2018
Very practical set to install, without electrical junction (batteries) and making people think who would want to enter the house. (visibility of devices and loud siren).
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2018
Item as described and fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2018
Top quality product
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/05/2018
Fast delivery
Customer Service. Fantastic service
Product. As per description and looks good too
will certainly use again
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2018
Tip top
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/05/2018
excellent....first class service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/05/2018
The items I ordered arrived quickly and the alarm was easy to set up and install.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2018
My order meets my expectations, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2018
Material conforms to the order, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2018
Professional and responsive to questions about commissioning
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/05/2018
Excellent product , very knowledgeable and helpful staff.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2018
Very good service.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2018
Good quality products
Very good customer service, friendly and responsive
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2018
Good communication...good material
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2018
very good site, good customer service very attentive, finally a professional listening to its clients before, during and after!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2018
simple alarm systems, inexpensive, and, thanks to the siren located outside the house, may be more effective and deterrent than other systems that are significantly more expensive and unnecessarily complicated where the siren is located inside the house (which is stupid!).
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2018
very competent the technical advisor takes the time to explain the product's operation well I recommend the company to other potential buyers best regards Fabrice
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2018
Good reliable material
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2018
Bad products. Very unreliable detector mounting (look at what you sell to fix the detector). Sound beep too loud (we are not deaf). The remote control is either not suitable for the keychain or broke on the first day in my pocket. So bad product bad design. Best regards
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for your feelings regarding this product. However, we sell a significant number and have very good customer feedback. However, every comment is important to us and we strive to continuously improve our catalog, so we will pass this information on to the manufacturer. Please know that, in the face of your dissatisfaction, you had 30 days to return the merchandise for a refund. This is the guarantee our company offers to avoid any unhappy customer (everyone has different expectations and needs). Regarding the mounting - it is true that these small screws must be handled with care, otherwise the mounting can become too loose. Do not hesitate to contact our workshop, they may be able to provide you with a replacement support if necessary. These devices remain inexpensive, this must be taken into account. Regarding the beep - this is very subjective, some customers find it not loud enough, others do not want any beep. It all depends on each person's use, I suppose. In the face of mass feedback, we are modifying the product, but that is not the case here. Other products in our catalog may be suitable if necessary, again do not hesitate to consult us to discuss your needs. Regarding the remote control - I have never heard any comments regarding the keychain. Perhaps yours was weakened? I see you have 3 remote controls, do the others have the same characteristic? I think that overall this product remains a (very) good value for money, but the low cost can sometimes require some concessions. I hope nevertheless that this alarm remains usable (you did not mention this), otherwise do not hesitate to contact our services to look for a more suitable exchange, we will be happy to guide you. Best regards, Christopher securitemarche.fr
We use cookies for audience measurement and improving user experience.
English 