Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2017
Very fast and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2017
I recommend with my eyes closed. Reactive and competent staff for help via phone. Ultra-fast delivery with tracking via SMS at all stages. Exchange of material without issue, reliable material. Great site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2017
very good contact and quick resolution with customer service for the power supply problem for the electric strike. Easy and functional intercom installation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2017
Article conforms to our wishes.
Fast delivery
We recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2017
very correct and fast transaction; good functioning of the device. Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Thank you for your professionalism
Quick response
Available for the customer
Package received on time
Already scheduled... just need to fix it
No regrets, I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2017
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2017
reliable material and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2017
Very satisfied with the product, I even plan to recommend a motion detector in the coming days
Very good site and top delivery, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2017
And very reactive in case of issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2017
The - The French manuals are sometimes not obvious to understand.
The + The team is attentive and supports its customers. Bravo.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,

Thank you for your review and comment.
Indeed, we are trying to gradually improve these manuals, but it is a long and tedious job.
However, as you say, we make it a point to be available to the customer to explain the operation ourselves and to guide customers in configuring their equipment.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2017
IF the people are good advisors and serious, the product is not up to par. The detector triggers at the slightest wind when it is supposed not to react to moving vegetation. Now it works when it wants even though the batteries have been checked. Disappointing purchase
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,

Please excuse us for this inconvenience.
Have you tried to contact us? I cannot find any record of a call from the number that was on the order.
Please know that these products are very reliable, we sell a significant quantity throughout the year and customers are satisfied (see reviews in general). But it is important to install the product correctly, which is why our service is here to guide you through the process.

Another important piece of information: it is not our policy to leave a customer with a product they cannot use. We have a sufficiently wide range to offer you something more suitable if the one you ordered does not fit (this can happen). And in the extreme case, we prefer to refund you.
The ultimate goal is to satisfy 100% of customers.

The best thing is to call our workshop so they can understand and give you installation advice.
We are available from Monday to Friday from 9 am to 6 pm non-stop at 09 72 30 88 88 (non-premium number).

I remain personally at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2017
reactivity, and quality in answering questions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2017
VERY GOOD If I need, I will reorder
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2017
very good customer service, very professional staff, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Perfect reception and service. Attentive staff. To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
The best rating. Perfect service and product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2017
Very professional staff who call you as soon as a supplementary product you want is restocked, perfect ??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2017
correct and very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2017
Speed, quality/price exemplary contact, others would do well to take note.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2017
very competent interlocutor, careful and fast shipping, I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
RESPECTED DEADLINES
CLEAR RESPONSE ON THE PHONE
VERY PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2017
very serious, good communication with the customer, good follow-up of the order and very fast delivery, I reorder
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
Serious site with good customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2017
very good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2017
Reliable. Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2017
Great, good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
Perfect, a technical question asked on the phone, immediate response, good material in service for several months now, everything is perfect...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2017
Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Perfect reliable material serious store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2017
Very satisfied, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2017
Compliant and fast. Recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2017
Very good product, completely in line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2017
fast shipping, the material is easy to install and works without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2017
very good product in accordance with the description very well packaged shipping and delivery very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2017
Great product with top-notch customer service
Nothing to complain about
Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2017
Clarity of the site confirmed, description of effects perfectly compliant and strict respect for deadlines. Finally, and to highlight: particularly maintained commercial spirit. Exceptional transaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2017
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2017
very responsive. device that meets my request. thank you
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