Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Wonderful product, at 100 meters with a pillar in front + the walls of the house, it works perfectly.
Delivery in 3/4 days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2022
I called to ask my questions.
The contact answered quickly with professionalism.
He was able to modify my order by adding an item as the preparation had not started.
The system works correctly 6 months later.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Customer and commercial service always top-notch! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Order received on time.
Well advised for placing the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2022
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Valuable advice and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
I recommend this online store, the products are interesting, the prices attractive, the quality service and they deliver to the DOM-TOM.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2022
Perfect overall
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Impeccable service, great clarity of the site allowing a relevant choice of products, timely delivery, products perfectly in line with expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
Very good product and very effective
and plus fast delivery
very satisfied??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
Interlocutors/technicians, sellers of very good quality, plus with a lot of friendliness and attentive. Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Online purchase and delivery went smoothly. Reliable and effective material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
Ok very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2022
Telephone interlocutors are top for customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Very good, good advice and compliant delivery.
Quick installation.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/01/2023
My order was processed very fast and I was soon able to use the replacement remote.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/12/2022
One of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/01/2023
It was easy to order and free delivery you can not go wrong keep the good work thanks a lot
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/01/2023
Very good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2022
Helpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is.
Huge range of other security kit available too.
Highly recommended product and service received. Thanks. Vale Property Services
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2022
Great company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them.
Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2022
The ordering process online was easy and straightforward. The item arrived promptly and was exactly as ordered. I can't fault Ultrasecure based on this order.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/12/2022
Excellent job. Emailed one morning with enquiry received my order the following morning.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2022
Order acknowledged immediately as delivery very fast.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/12/2022
Excellent service and great product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2022
Gateway beam breaker and cctv camera great pieces of kit. Think I'll add more as so impressed.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/12/2022
Goods not even arrived
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2022
Process from ordering to delivery was seamless and fault free.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/11/2022
The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2022
Perfect, great service, easy and quick to contact
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/11/2022
All the information provided was clear and accurate
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2022
Good product with excellent technical support.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/11/2022
Great service and Great product
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2022
Good delivery time great product
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2022
The site was esy to navigate. Delivery prompt.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/11/2022
Excellent service and constant communication up to point of delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/11/2022
Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/11/2022
Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2022
Good product,excellent service
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