Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
does exactly what it says it will do. I bought BT alarms. They are easy to set up and easy to fit. When I couldn't find the extras I needed on the website I sent and email and got a response within hours pointing me at exactly what I needed. I purchased it and it arrived within 2 days. Excellent. Cant fault
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/12/2020
yjhthyjr
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/12/2020
Next day delivery between Xmas & new year, v good, cheers
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/12/2020
I needed a GSM alarm for my boat. Lots to choose from on the site and good value. I bought a two PIR system. Nice that I can set the GSM PIR to silent and the other sounds the alarm. Good distraction whilst the numbers are getting dialed. Set up easy... Even activating the SIM. One false alarm at 2am... But I've relocated the PIR and no problems since. Amazing value, clear set up, seems to work well. Very happy with these guys.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/12/2020
Was pleased with the prompt delivery of the alarm and was satisfied that the alarm was as loud as you would want it to be.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2020
Would recommend to all my friends.
Excellent after sales service.Have gone the extra mile for me. Brilliant service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/12/2020
First class
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/12/2020
Following a breakin at our premises and the attempted theft of a Caravan from our storage facility we made contact with Ultrasecure direct at visited them . Their advice regarding enhancing our site security by installing a Wifi Camera and Flood light combination was excellent . We made a second purchase of the same unit and have just purchased a third unit . We have been extremley pleased with all aspects of the service from the company and the performance of the equipment . More than happy to give a Five Star rating and would highly recomend the company . .
**** ****** ******** ** *************** **** ****** *****
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/12/2020
easy to find, easy to order, easy to install and it works. Thank you!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent service, assistance and advice on the phone and delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/12/2020
Efficient and fast service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/12/2020
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/12/2020
Bought a shed alarm after a few local thefts. It was simple to install and is ear piercingly loud. Just the job.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/12/2020
Very good product, very quick delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Absolutely brilliant when I phoned to make my order. Couldn't be more helpful. When item arrived it was fully paired, and I just had to plug it in. Can't speak highly enough of your customer care, pricing, and delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Very helpful company, great service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Very good product and value for money. Excellent delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
I was very impressed with the delivery in such quick time. Also the after sales service was impeccable, they answered my questions and helped me with a problem I had, thankyou
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/12/2020
Excellent product and service, easy site to browse.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/12/2020
Brilliant product and service. Highly recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2020
Very easy to order online and detailed information. Excellent delivery. Top customer service. Definitely recommended.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
Brilliant service, Waiting for new catalogue .
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
Helpful on the phone and fast delivery. Not yet fitted the item so can't comment on the product.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/12/2020
Fantastic service all the way through service, and an even better piece of kit ! Thanks Alan Wilkinson, leeds
Response from Ultra Secure (ultrasecuredirect.com)
Hi Alan
Thank you for the review, we really do appreciate all customers taking their valuable time out to give a review, I am glad you were pleased
Have a good Christmas and Healthy New Year
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
A good product, simple to install. One small issue that was easily resolved with a short phone call to technical support, who answered the call within five rings.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2020
I bought a parking post for my mum because she had an attempted vehicle theft on her drive. It arrived well packaged and was easy to fit. Would highly recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
Helpful on the phone, quick delivery, good products
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/12/2020
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
Great prou, fast delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and exactly what I ordered. Great service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/12/2020
Always get a speedy delivery and customer service always available for advice
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast delivery, early days but the system seems to work well.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Spot on, arrived in the post few days later, easy to set up, clear instructions, all working.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Excellent service thank you. Fast delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Excellent!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/11/2020
Good product, delivered very promptly. Instructions slightly out of date, but question answered immediately by phone. Thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/11/2020
Quick dispatch everything was correct s few queries answered very competent by staff with no hassle will definitely use this company again
Le
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2020
The product was sent very quickly after ordering, and was all that it said it was on the website.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/11/2020
First class service.
Great product's & Reliable as always.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/11/2020
Delivered promptly and is exactly as advertised
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