Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/10/2020
A great company to deal with. Very good customer service and fast delivery.
Thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2020
I found the website easy to use and soon found the security post I required. I ordered and received an acknowledgement and the post was delivered well within the specified time suggested. My only slight quibble was a statement on the paperwork that said not to use postcrete for fiixing the "shoe". The website suggested that this was a suitable material for installation.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Fast delivery, effective products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/10/2020
I had a question to ask them and the phone was answered straight away, no recorded messages, got my answer immediately. Just how it should be
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Excellent product!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Great customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2020
Very quick send out service. The replacement model remote control for the Ultra PIR is much better quality than the previous version. Overall Ultra Secure are really helpful - if you are unsure best give them a call. Good products and good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/10/2020
Solid well made removable security posts. Delivered on time.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Good product, meets expectations, easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very well, order received properly, very reliable materials, no issues so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
If I could give 6 stars, I would have. I didn't know the site. I called a manager who was able to advise me and took the time over the phone and by email for all the questions I had to ask. Responsive and very kind. Moreover, the product arrived within the week. Go ahead with your eyes closed, you won't be disappointed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Happy with my purchase. I contacted customer service for a small installation problem with a quick and effective response. Everything is fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Products conform to specifications. Timely delivery. Excellent online assistance. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Serious site, nothing to complain about, delivery the same.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Staff attentive and very good telephone reception and reachable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good. Delivered quickly. Matches what I wanted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Good advice and responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Good product, easy to install and correct range for our installation (100m)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Very good site and after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Completely satisfied, no problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Staff attentive and conscientious, I trust them completely and recommend them to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Very good, fast delivery, good advice, good after-sales follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Excellent site, very serious, offering excellent items. Bravo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Excellent, no problems, always a technician at your disposal to provide a solution! I recommend, serious company! Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Very fast delivery and good price. Recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Very satisfied.
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Material of very good quality. Very easy to install.
Impeccable delivery, site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Product conforms to our expectations and delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Perfectly fulfills its role.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Very serious site. Fast shipments.
Attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
STAFF ATTENTIVE AND PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Very good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2020
Order rapidly processed and delivered. Goods as described in working order.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2020
Exceeded expectation. Steve responded very quickly to each question. Just the right amount of humour which is sadly lacking with many retailers, a human that cares. Will use again.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Ian, they are always appreciated
Regards
Mark
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