Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/12/2020
Bought a shed alarm after a few local thefts. It was simple to install and is ear piercingly loud. Just the job.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/12/2020
Very good product, very quick delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Absolutely brilliant when I phoned to make my order. Couldn't be more helpful. When item arrived it was fully paired, and I just had to plug it in. Can't speak highly enough of your customer care, pricing, and delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Very helpful company, great service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
Very good product and value for money. Excellent delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
I was very impressed with the delivery in such quick time. Also the after sales service was impeccable, they answered my questions and helped me with a problem I had, thankyou
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/12/2020
Excellent product and service, easy site to browse.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/12/2020
Brilliant product and service. Highly recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2020
Very easy to order online and detailed information. Excellent delivery. Top customer service. Definitely recommended.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
Brilliant service, Waiting for new catalogue .
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/12/2020
Helpful on the phone and fast delivery. Not yet fitted the item so can't comment on the product.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/12/2020
Fantastic service all the way through service, and an even better piece of kit ! Thanks Alan Wilkinson, leeds
Response from Ultra Secure (ultrasecuredirect.com)
Hi Alan
Thank you for the review, we really do appreciate all customers taking their valuable time out to give a review, I am glad you were pleased
Have a good Christmas and Healthy New Year
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
A good product, simple to install. One small issue that was easily resolved with a short phone call to technical support, who answered the call within five rings.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2020
I bought a parking post for my mum because she had an attempted vehicle theft on her drive. It arrived well packaged and was easy to fit. Would highly recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
Helpful on the phone, quick delivery, good products
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/12/2020
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2020
Great prou, fast delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and exactly what I ordered. Great service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/12/2020
Always get a speedy delivery and customer service always available for advice
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast delivery, early days but the system seems to work well.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Spot on, arrived in the post few days later, easy to set up, clear instructions, all working.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Excellent service thank you. Fast delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/12/2020
Excellent!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/11/2020
Good product, delivered very promptly. Instructions slightly out of date, but question answered immediately by phone. Thank you.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/11/2020
Quick dispatch everything was correct s few queries answered very competent by staff with no hassle will definitely use this company again
Le
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/11/2020
The product was sent very quickly after ordering, and was all that it said it was on the website.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/11/2020
First class service.
Great product's & Reliable as always.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/11/2020
Delivered promptly and is exactly as advertised
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2020
Straight forward order and fast delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
nice and easy, good service, would recommend all day long.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
The experience was first class from start to finish. Next day delivery, competitive price and good product'
Telescopic posts are now fitted, just need to get used to raising / locking them.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/11/2020
Very good and efficient service. The product was as advertised and arrived well packaged.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
excellent company and products, with excellent product support. I have a few products from Ultrasecure and they all work great - all at a remote hostile location.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/11/2020
great service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
GreT swift service & good product
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/11/2020
Very prompt delivery. Looks like a very well made product, just what I need for when I'm out running alone. Thanks!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/11/2020
Easy to order and pay for, good communication and delivered the next day which is really great service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/11/2020
website idiot proof, order arrived before expected, product was set up + ready to use from the company which helped me enormously, I would not have been able to get it working without this help, product is quality, works perfect ,I is a real happy bunny...
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2020
Just purchased comprehensive system - delivery efficient and exactly on time - brilliant site - easy to explore - helpful telephone advice - questions answered instantly - all in all very friendly and efficient service! - Nothing to grumble about here - would strongly recommend
We use cookies for audience measurement and improving user experience.
English 
Français 