Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Fast delivery and product as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
5 stars ?? are well deserved
Great site and great team especially.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Very professional, very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
Serious, fast and efficient. Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Exactly what we wanted, perfect. Service and delivery at their best
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/06/2020
Reliable, punctual, efficient, excellent service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2020
Excellent advise and service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/06/2020
Prompt delivery. Good customer care.
Handy little unit too
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/06/2020
Basic website in a good way. Easy to use product and reasonable delivery time.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/06/2020
Great range of products but as I found out to my cost several items I bought and others I was considering buying could be bought elsewhere for much less. One item CCTV Cam was a third less from the original manufacturer. All in all I will not be buying anything from this firm in the future.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
The item you refer to are sold to us and then the manufacturer does large special discounts at selected times direct from China undercutting all sellers for that period (which is obviously very frustrating), more importantly they send without adding any Tax, so we European sellers have to also add the Countries 20% VAT. We also supply full technical support from our base in the UK.
This is a very unusual product with the manufacturer acting like they do, and obviously we will think twice before buying from them again.
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Equipment well designed, finished perfectly, very detailed manual.
Long live the non-DIYers (very professional)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
A phone contact with an advisor before ordering helped me avoid a product error. Excellent information and explanation.
Product conforms with fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
perfect product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/05/2020
After speaking to your Tech Engineer about a problem, I carried out the procedure and it solve the problem. Very helpful and understanding. Thanks again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Good after-sales service, product conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
No problem. A bit difficult to start the first alarm because you have to decrypt a bit but once you've done it once, no problem for the second. Very good image definition. This is the second time I have placed an order. I note that I returned to securitemarche because on my first order, there was a problem with a module and it was replaced without issue. The after-sales service was great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Reliable, fast, efficient. Well done, I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
2nd order, still very satisfied with the advice and speed of shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
very well made site
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/06/2020
Received gate sensor as planned. Wished I'd ordered earlier. Now when the postman and couriers motor down the drive I get a ëheads up' before they bang on the front door. Extremely valuable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Product without any problem, ultra fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Hello, except for the window modules that, due to lack of space between the glass and the blackout curtains and mosquito nets, I cannot install, everything is fine in terms of installation and operation. I still need to install the SIM card and validate the communication functionality in case of intrusion.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Order received on time. Device works well despite the distance and walls, so it meets expectations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2020
Good supplier, easy to deal with and with prompt delivery.
John hannah
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2020
Fast efficient service and good first hand advice on the range of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Excellent service, knowledgeable advisor.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
We are very satisfied with our order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
So far, happy with the product, the phone contact I had for questions was professional, good advice... Installation is very simple and quick. I will complete the kit later...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
Very serious site. Speed of service. Careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Nothing to say, everything went well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
No problem, good advice by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Excellent, fast, serious, good advice, shop to recommend. I will buy from them again without problem
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