Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
... I chose the range that fit my budget... I haven't put it into service yet, and I'm only now wondering if it's just a "volumetric" alarm... and where I should position it in a space of 400 m3, garage/workshop in an old tobacco drying shed... still occasionally frequented by "some pigeons"...? ! ? Best regards, J. Borner
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francois B.
Rating: 3 out of 5
following a purchase from 21/05/2026
I hope this new home radar will work a little longer than the previous one.
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Emmanuel N.
Rating: 4 out of 5
following a purchase from 06/05/2026
Very good choice is reliable.
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Maurice V.
Rating: 4 out of 5
following a purchase from 15/04/2026
Very sensitive detector, long battery life (4 AA batteries) But extremely expensive.
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Audrey T.
Rating: 4 out of 5
following a purchase from 08/04/2026
The advice is perfect, the delivery speed is too. Easy to install products. Only small downside is the sound quality on the chimes :)
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Olivier L.
Rating: 4 out of 5
following a purchase from 04/04/2026
correct site and customer service so far...
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Vincent C.
Rating: 4 out of 5
following a purchase from 02/04/2026
Notch on the modified remote, the old notch tended to break easily
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Landry G.
Rating: 4 out of 5
following a purchase from 27/03/2026
Easy to install, good advice... just have to see over time. Regards
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Gérard S.
Rating: 1 out of 5
following a purchase from 27/03/2026
Equipment not configured, dead batteries, no manual for now, customer service proves ineffective, we are at the point where if the equipment doesn't work, it's the customer's fault. It's really grandiose!!! I am at the point of returning the system and requesting my refund. That shows my great disappointment.
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Jean-Pierre G.
Rating: 1 out of 5
following a purchase from 11/03/2026
The outdoor sensor no longer works, I should have bought another system on Amazon
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Christophe M.
Rating: 3 out of 5
following a purchase from 07/03/2026
Installation procedure not clear
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François V.
Rating: 4 out of 5
following a purchase from 04/03/2026
Great telephone assistance, well done
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martial G.
Rating: 1 out of 5
following a purchase from 24/02/2026
I bought a battery-operated security system and it's really not good, it says 130 decibels and frankly it's very far off. It was a purchase for a test before buying something more efficient. Result, you stole 150 euros from me. I will look elsewhere for the future. It's crap to be polite. I will tell my friends to avoid you.
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Jean-Michel F.
Rating: 1 out of 5
following a purchase from 16/02/2026
The package did not match the description. The purchased product did not work and the contacted technician was unable to clearly address the problem. He only suggested exchanging it for a much more expensive product and assured me that it would work. In short, I dealt with an incompetent. And when returning the product, you have to pay for shipping, without the certainty of being refunded because they require the original packaging... In short, avoid!!
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Yves C.
Rating: 4 out of 5
following a purchase from 12/02/2026
Perfect in terms of range, average quality ringtones
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Guy B.
Rating: 4 out of 5
following a purchase from 26/01/2026
Very good contact, exchange.... Explanations too brief for a setup. I am still waiting for an installation plan from the technician.
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Stéphane J.
Rating: 4 out of 5
following a purchase from 07/02/2026
good products and accessories, but the assembly instructions are insufficient and incorrect for some
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Pierre-Benoît M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Good quality product
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JEAN FRANCOIS L.
Rating: 1 out of 5
following a purchase from 22/01/2026
IT WORKS WELL IT WILL BE A GOOD HELP IN CASE OF
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Alona B.
Rating: 1 out of 5
following a purchase from 21/01/2026
Unfortunately the ringtone is too loud, I can't use it.
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Philippe G.
Rating: 3 out of 5
following a purchase from 14/01/2026
The solar motion detector models and owl chime receivers have changed since 2023. No information on this subject on the site. A small compatibility table with the old models would be welcome for those who are upgrading their installation or who want to replace one of the elements.
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Dany F.
Rating: 3 out of 5
following a purchase from 14/01/2026
Correct and fast delivery. However, I received the alarm bracelet apparently with very weak batteries, so I have to buy new batteries.
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Jean-Pierre B.
Rating: 1 out of 5
following a purchase from 11/12/2025
I returned the package, I am now waiting for your refund. I couldn't get it to work with my control panel. I called you to explain everything. But you are not to blame.
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Audrey D.
Rating: 4 out of 5
following a purchase from 10/12/2025
Very good product easy to install with options for ringtones and volume. I recommend
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LACHEZE J.
Rating: 4 out of 5
following a purchase from 04/12/2025
Phone contact, very satisfactory reception of the combined completely correct. However, in the letter I just received about my evaluation, I am called "LACHEZE". I hate being called by my name alone!
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GERARD F.
Rating: 4 out of 5
following a purchase from 01/12/2025
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PHILIPPE D.
Rating: 4 out of 5
following a purchase from 21/11/2025
Good
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fabien J.
Rating: 4 out of 5
following a purchase from 18/11/2025
Small problem with 1 detector but very good follow-up from customer service until the problem was resolved.
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Genevieve A.
Rating: 4 out of 5
following a purchase from 11/11/2025
I am satisfied with the product. It is effective
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Benoit V.
Rating: 4 out of 5
following a purchase from 08/11/2025
Hello. Your alarms are very good except for the battery life. Don't hesitate to review your boxes to accommodate LR20 batteries ensuring a much longer battery life.
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Laurent A.
Rating: 1 out of 5
following a purchase from 10/06/2025
The product doesn't work I was told that I would be contacted again nothing happened.
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Nadege M.
Rating: 1 out of 5
following a purchase from 07/11/2025
2 out of 3 work
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michel L.
Rating: 4 out of 5
following a purchase from 06/11/2025
ok product conforms
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claudine M.
Rating: 4 out of 5
following a purchase from 03/11/2025
A little more power please for the next ones
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Régis M.
Rating: 4 out of 5
following a purchase from 01/11/2025
Satisfied
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Alain P.
Rating: 3 out of 5
following a purchase from 28/10/2025
I wanted an ultrapir, but you removed it from the catalog. I mistakenly bought the ultra secure which looks like it. I returned it, and I am waiting to be refunded.
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Jean-Paul F.
Rating: 1 out of 5
following a purchase from 13/10/2025
total incompetence of the carrier GLS. Especially do not order anything if delivery is made by GLS
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
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Christian K.
Rating: 4 out of 5
following a purchase from 12/10/2025
The order and delivery were easy, just need to install it now.
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Christophe C.
Rating: 4 out of 5
following a purchase from 27/09/2025
Fast delivery
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CARLOS A.
Rating: 4 out of 5
following a purchase from 19/09/2025
very good.
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