Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
My order arrived very quickly. It was easy to install, with clear instructions. It is thus far apparently working perfectly. It was bought to replace a similar product, made by the same company, and bought through the same outlet, which must now be over 15 years old. Although still working this had become a little temperamental. Hoping the replacement lasts as long! So far so good but the old one survived outside even The Beast from the East...fingers crossed then
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2020
VERY WELL INFORMED AND PERFECT FOR ITS USE.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good material, easy to install and effective.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
Navigation on site very easy to follow, very fast delivery and brilliant customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2020
Perfect, additional detector alone to complete the device, a bit expensive I think.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
Very responsive.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/09/2020
Superb products and free sales tech support is above and beyond why I expected. I have thick (80mm) doors and although the regular spindle worked OK, they were able to offer a better solution.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
I am very satisfied with my purchase on this site. I found the navigation simple and easy and quickly found the presence detector I was interested in. Regarding the purchased product, I used it throughout the month of August, without any issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Very good, easy to install, I bought a card at 2€.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
Very good product, too bad it is not well known.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
Good informative site, easy to navigate and product arrived quickly. Excellent instructions and now installed and working perfectly.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
GREAT SERVICE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2020
Very good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Everything was super professional, the welcome on the net and on the site Gil Aubert.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Batteries that I had to replace 8 days later. Captures in a very small area.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
For an accessory order, I was treated like the main customer of securitemarche and well informed too, great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Quality advice, speed of order, product in line with our expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Competent and attentive staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Fast delivery, no issues, settings not so simple due to slight translation.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
Excellent company, helpful and quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
Excellent material and easy to use. Well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
No problems, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Satisfied, very good communication with the technical service, serious overall!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
I was able to easily see the products that suited me on the site. Despite some doubts, I had to call the indicated number twice. Each time I was able to quickly reach a real person on the line and not one of those stupid robots. I got the information I needed after the representative took the time to listen to my question and understand my problem. The material was delivered quickly. Easy to implement, it performs its role perfectly. It has already warned me of a power outage and the movement of a gecko in the room. For the gecko, I could have done without it, but it shows that the material is sensitive and effective for a good quality-price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2020
Very good site and good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2020
Excellent products. The customer service by phone is very easily reachable and answered my questions very well for the installation of the alarm.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2020
Very responsive and professional. Very good quality material. Easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
ok good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Product in line with our expectations. Simplicity of commissioning all after a problem-free delivery. After several months of use, everything is going very well.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
Still have the alarm system to fit but all arrived quickly and as ordered. Fingers crossed!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/09/2020
The product does exactly as it says, as a VERY reasonable price. It connected to our electric gate seamlessly, although a working knowledge of electronics is useful. Note that it needs 12-24V DC to work - batteries are fine, but a PSU is better.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/09/2020
Very pleased with the alarm works brilliant on my caravan, and the prompt delivery
was excellent.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2020
Excellent service from the team at ultra secure direct.The parking bollards are excellent quality and I will definitely be ordering from them again in the future.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2020
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
Great value and delivered within two days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2020
Impeccable, nothing to say. Small downside, I find the remote control button too sensitive, it triggers too easily in my pocket.
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