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Rating: 5 out of 5
Very professional and attentive to the customer. Fully satisfied
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Hello, everything is perfectly in line with my order
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Rating: 5 out of 5
Very good
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Rating: 3 out of 5
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
A
Rating: 4 out of 5
The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
20/20 satisfaction with this site.
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Rating: 5 out of 5
Very well advised
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Rating: 5 out of 5
Very good advice, fast delivery and in accordance with the order, excellent reliable product and of good quality, easy to install
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V
Rating: 5 out of 5
Wonderful customer service - so helpful and patient sorting out an unusual installation problem. These guys could teach some of the big brands a thing or two! Highly recommended.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the nice review, we do really appreciate you taking the time to do it
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Excellent & speedy
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Rating: 5 out of 5
Top material, easy installation and fast delivery. Thank you
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Rating: 5 out of 5
Very good product and good advice for installation.
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Rating: 5 out of 5
Good description of the material on the site, good explanations from the technical advisors, material received quickly, immediate exchange following a small operating problem resolved quickly, in short, to be recommended for anyone who wants a simple and functional system to set up.
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Rating: 5 out of 5
Professional and efficient welcome. The products work well.
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Rating: 5 out of 5
Ordered material: ultracom 2 with 1 handset and antenna that works very well. A customer service with a non-premium number that responds quickly is quite rare these days. Superior audio quality to a wired intercom. I recommend this product. Best regards
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Rating: 5 out of 5
Response provided and product very suitable for use
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Rating: 5 out of 5
very good site and very good products.
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Rating: 5 out of 5
Complete description of the items, fast and compliant shipping
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Rating: 5 out of 5
Hello, On the phone they respond courteously to your questions. Very professional response. If needed, I will buy from them again. Thank you
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Rating: 4 out of 5
Good product overall. Too bad the batteries provided were already less than half their life... Nevertheless, to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. This is very strange, the batteries we send in our kits come directly from our supplier and are new of course. Especially do not hesitate to contact us if this happens, so that we can correct the error. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Very good site with top-notch after-sales service!
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V
Rating: 5 out of 5
My parcel didn't arrive so I rang them and they resent another by express post. The address it was going to was in London on a red route and student housing. The delivery man could not have been more helpful when he rang on arrival at the house. Excellent service.
V
Rating: 5 out of 5
Excellent product, excellent delivery
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Rating: 5 out of 5
Very well, Just avoid vibration detectors if you have old windows...
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Rating: 5 out of 5
Order arrived promptly and was add described. The device works well and gives my wife a sense of security, knowing that she can contact me easily whenever she wants, wherever she is.
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Rating: 5 out of 5
Good products and good service
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Rating: 5 out of 5
did all I asked an did it very quickly
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Rating: 5 out of 5
Product arrived promptly and in good condition. I had a query about setup some weeks after installing and a call to the support line provided the information I required.
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Rating: 5 out of 5
DEVICE MEETS MY EXPECTATIONS GOOD DESCRIPTIONS ON THE SITE I RECOMMEND
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V
Rating: 5 out of 5
First class service rapid delivery and excellent product!
V
Rating: 5 out of 5
Very quick delivery, within 24 hours
Always had a good experience with all orders.
Always had a good experience with all orders.
V
Rating: 4 out of 5
Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Gary
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
V
Rating: 5 out of 5
Great products,well priced easy to follow fitting instructions rapid delivery totally satisfied 10/10 thank you can sleep easy knowing my property is well protected to the standard required by my insurers ??
V
Rating: 3 out of 5
I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nigel, we do take your comments on board and we are slowly changing manuals for our products, due to the fact we have hundreds of products it is taking a bit of time, but point taken
Regards
Mark
Regards
Mark
A
Rating: 5 out of 5
In my opinion, Ultra Secure France is the reference for acquiring surveillance equipment. And the staff is very competent and available for all your questions. Don't change anything.....
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Rating: 5 out of 5
Compliant and fast delivery.
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Rating: 5 out of 5
A detector with three installed chimes. Very reliable connection. The implementation is very simple. A variation in detection would be a plus. Autonomous thanks to its solar panel. To be recommended
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V
Rating: 5 out of 5
Site easy to navigate. Delivery very prompt and customer support excellent.
Afaulty component was quickly identified and replacement sent.
Afaulty component was quickly identified and replacement sent.
A
Rating: 5 out of 5
NOTHING TO REPORT EVERYTHING WORKS CORRECTLY
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Rating: 5 out of 5
Very good site very good product correct price fast delivery I am completely satisfied
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