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V
Rating: 5 out of 5
An excellent product, an auto mains torch. I previously had something else, not much cheaper and it failed.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3, 4 and 5 stars
Reset filtersV
Rating: 4 out of 5
Good service
V
Rating: 5 out of 5
Prompt delivery and very helpful.
V
Rating: 5 out of 5
Excellent customer service and help, swift and prompt delivery
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to do this review, always appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
The alarm was delivered very quickly and was easy to set up. I wanted it as a warning of anyone approaching the front door and it has done that very successfully. Initially it was set too high and detected traffic passing on the road about 12 metres away so it does have a good range.
V
Rating: 5 out of 5
Excellent service, telescopic post delivered within 2 days of order placement.
V
Rating: 5 out of 5
one of the best will definitely use again
V
Rating: 5 out of 5
Arrived on schedule and works perfectly.
A
Rating: 5 out of 5
Good information about the product on the website and also by phone. The order was received quickly and the various products configured. No issues with installation. Very good customer service support.
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V
Rating: 5 out of 5
I easily found what I needed on the website and my oder was sent promptly. Very fast delivery. Excellent service!
V
Rating: 5 out of 5
Excellent value for money. Quick delivery and well packaged. Very pleased and will definitely shop here again.
A
Rating: 5 out of 5
Following my order, the delivery of the product was made within the expected deadlines. I contacted by phone for information on the operation of the device. A courteous technician informed me very well. Bravo for the after-sales service.
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V
Rating: 5 out of 5
Delivery was quick and product worked exactly as expected. Advice I received prior to purchase over email was helpful and accurate.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nicola, much appreciated
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Easy to use and quick dispatch. Would recommend and will be back for more ourselves.
A
Rating: 5 out of 5
Product conforms to the description.
Fast delivery.
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Fast delivery.
A
Rating: 5 out of 5
Satisfactory trial and advice for the SIM card also to see in case of intrusion
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A
Rating: 5 out of 5
simple installation it works wonderfully I am very satisfied
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A
Rating: 4 out of 5
Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Easy web-site, good price and prompt delivery
V
Rating: 5 out of 5
EXC ELLENT - Very rapid service!!!
V
Rating: 5 out of 5
Very good service A1 plus
A
Rating: 5 out of 5
Perfect nothing to report
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A
Rating: 5 out of 5
Very serious company, which answered all my questions.
Good quality equipment that works very well.
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Good quality equipment that works very well.
A
Rating: 5 out of 5
very satisfied with my purchase, after a slight issue I contacted customer service which was perfect very courteous and decided to do everything to optimize my request I easily made an exchange and I am completely satisfied I recommend
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A
Rating: 5 out of 5
very good
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A
Rating: 4 out of 5
Very good overall some difficulties at the time of payment not taken into account the first two times???
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A
Rating: 5 out of 5
Interesting site, order received on time. Let's see over time if the product is reliable.
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A
Rating: 5 out of 5
Very satisfied with this site, delivery and equipment impeccable.
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A
Rating: 5 out of 5
I am very satisfied with this product.
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A
Rating: 5 out of 5
Good contact with the technician effective equipment
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A
Rating: 5 out of 5
VERY ATTENTIVE AND PROFESSIONAL !!
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A
Rating: 5 out of 5
Deadlines respected Product conforms to the description
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 4 out of 5
Not used yet, sorry...
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A
Rating: 5 out of 5
Nothing to report. Delivery on time and material as described
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V
Rating: 4 out of 5
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
A
Rating: 3 out of 5
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Always the same service, fast, corresponds to the desired product, I recommend without any worries. Keep it up
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