Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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Verified Buyer

Published on 27/02/2020 à 17h24 following a purchase from 20/02/2020

Nice secure post easy to fit, fast delivery, heavy duty.

Acheteur Vérifié

Published on 27/02/2020 à 15h31 following a purchase from 22/01/2020

The site is perfect: choice, order, delivery, and technical information. Just a downside on the ordered items in terms of adaptability in our vehicle (as advised in the description).

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Acheteur Vérifié

Published on 27/02/2020 à 11h09 following a purchase from 08/01/2020

Very good. Very fast delivery. Good material.

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Verified Buyer

Published on 27/02/2020 à 11h02 following a purchase from 18/02/2020

Excellent product and excellent service. Thank you.

Acheteur Vérifié

Published on 27/02/2020 à 09h00 following a purchase from 19/01/2020

no comment!

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Acheteur Vérifié

Published on 27/02/2020 à 07h41 following a purchase from 11/01/2020

Very convenient to order, no delivery problems and we are very satisfied with the product.

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Acheteur Vérifié

Published on 27/02/2020 à 07h40 following a purchase from 09/01/2020

Perfect, the supplied product works perfectly upon commissioning. Very good telephone reception, no delivery issues. Thank you

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Acheteur Vérifié

Published on 27/02/2020 à 07h26 following a purchase from 08/01/2020

compliant with the order

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Acheteur Vérifié

Published on 26/02/2020 à 22h26 following a purchase from 15/01/2020

Very satisfied, perfect product for the desired use, ultra-fast delivery (24h)

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Verified Buyer

Published on 26/02/2020 à 14h24 following a purchase from 19/02/2020

Product - excellent quality and delivery spot on. Highly recommend these guys

Verified Buyer

Published on 26/02/2020 à 09h00 following a purchase from 08/02/2020

Excellent service from this company. The products we ordered - security hoops are perfect for our needs and very good quality. Customer service was also excellent. They contacted me as realised I had not ordered the correct number of fixings for tarmac so I was able to amend the order before despatch. The products were delivered on time ! Would highly recommend this company.

Acheteur Vérifié

Published on 26/02/2020 à 07h55 following a purchase from 07/01/2020

Perfect.

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Acheteur Vérifié

Published on 25/02/2020 à 21h12 following a purchase from 09/01/2020

Top customer service.
Fast postal shipping and I recommend this site

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Verified Buyer

Published on 24/02/2020 à 19h02 following a purchase from 15/02/2020

easy people to deal with,great value for moneyand propt service thanks

Acheteur Vérifié

Published on 24/02/2020 à 17h57 following a purchase from 12/01/2020

product compliant with my order, fast delivery, satisfied

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Verified Buyer

Published on 24/02/2020 à 14h01 following a purchase from 17/02/2020

Fast delivery, excellent communication and customer service before purchase and after. We are not tech savvy, struggled to pair pirs, we received phone call from a very patient and knowledgeable Peter, who talked us through every step of the way. I have already recommended to family. I am happy with my purchase and now feel a little more secure.

Response from Ultra Secure (ultrasecuredirect.com) Published on 02/03/2020

Thank you for the nice review, we are pleased Peter could be of help to you
Regards
Mark

Acheteur Vérifié

Published on 24/02/2020 à 08h20 following a purchase from 10/01/2020

Good items, fair prices, pleasant and competent reception.

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Acheteur Vérifié

Published on 24/02/2020 à 07h48 following a purchase from 20/01/2020

good

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Verified Buyer

Published on 23/02/2020 à 15h16 following a purchase from 06/02/2020

will do the job required for my Granddaughter premises without and load sounds

Acheteur Vérifié

Published on 23/02/2020 à 10h42 following a purchase from 21/01/2020

a very attentive and very friendly team, well done to you, I recommend with closed eyes, very competent.

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Acheteur Vérifié

Published on 22/02/2020 à 16h29 following a purchase from 17/01/2020

Purchase corresponding to my expectations. Listening to customers during telephone conversations.

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Acheteur Vérifié

Published on 22/02/2020 à 12h35 following a purchase from 09/01/2020

Good product, fast delivery, very good. To recommend.

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Acheteur Vérifié

Published on 22/02/2020 à 10h03 following a purchase from 17/01/2020

Compliant with the description and works very well installed 100m from the house and no problem

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Acheteur Vérifié

Published on 22/02/2020 à 09h35 following a purchase from 21/01/2020

Super effective in delivery speed, the material is very good

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Acheteur Vérifié

Published on 22/02/2020 à 08h37 following a purchase from 05/01/2020

Good product, order received quickly, very good after-sales service

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Acheteur Vérifié

Published on 22/02/2020 à 08h04 following a purchase from 17/01/2020

The contact by phone is perfect, the person I spoke to is very competent and very pleasant, I sent a request for information on the site and received a very quick response by email. The alarm I bought from the BT range meets my expectations, hence my 5 stars.

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Acheteur Vérifié

Published on 21/02/2020 à 23h25 following a purchase from 10/01/2020

good product, delivery time respected I am looking for the same product with video on batteries and wireless

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Acheteur Vérifié

Published on 21/02/2020 à 21h19 following a purchase from 10/01/2020

delivery respected nothing to report

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Acheteur Vérifié

Published on 21/02/2020 à 19h55 following a purchase from 14/01/2020

Several orders at securitemarche.fr. Fast and reliable delivery! Efficient after-sales service! A trustworthy shopping site. Thank you, good continuation.

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Acheteur Vérifié

Published on 21/02/2020 à 19h01 following a purchase from 07/01/2020

Everything is very good, competent sales service, fast delivery, well-studied case, very well advised. Bravo, thank you.

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Acheteur Vérifié

Published on 21/02/2020 à 17h48 following a purchase from 19/01/2020

Very good company, good product, delivery perfect, I recommend

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Acheteur Vérifié

Published on 21/02/2020 à 17h24 following a purchase from 08/01/2020

Fast delivery and product meeting my expectations. Very good.

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Acheteur Vérifié

Published on 21/02/2020 à 15h26 following a purchase from 22/01/2020

Everything is good: good exchanges with the sales representative before purchase and good responsiveness from the after-sales technician following a faulty accessory received and exchanged immediately. Fast delivery, I recommend.

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Acheteur Vérifié

Published on 21/02/2020 à 14h47 following a purchase from 10/01/2020

Fast delivery, communication with after-sales service is great. The sellers know their jobs well.

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Acheteur Vérifié

Published on 21/02/2020 à 13h47 following a purchase from 11/01/2020

Very well designed site and easy navigation.

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Acheteur Vérifié

Published on 21/02/2020 à 12h52 following a purchase from 07/01/2020

Good product, delivery on time.

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Acheteur Vérifié

Published on 21/02/2020 à 12h04 following a purchase from 10/01/2020

Very satisfied with the quality of the material. Simple to install.

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Acheteur Vérifié

Published on 21/02/2020 à 11h46 following a purchase from 06/01/2020

I highly recommend.

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Acheteur Vérifié

Published on 21/02/2020 à 11h40 following a purchase from 19/01/2020

The siren is not very loud, but especially the telephone system is not very efficient, too bad the idea seems very good to me, the telephone transmitter should be more powerful.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 27/02/2020

Hello, Sorry for this feeling and the inconveniences experienced. First of all, regarding the siren, several possibilities and solutions: 1) if it does not ring loudly, it may be a defect in your siren, we can replace it of course 2) although most of our customers find that it rings just loud, it remains subjective, so if you need more, you can definitely add a supplementary siren (or even several, there is no limit on this range) Regarding calls, I do not quite understand regarding the performance - a call is a call. Is it because the network does not pass well where the device is installed? In that case, you might want to consider changing operators for the SIM card. In any case, I have asked an advisor to call you back to guide you through these steps. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 21/02/2020 à 11h31 following a purchase from 05/01/2020

Fast and compliant shipping

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