Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 27/12/2019 à 09h57 following a purchase from 29/11/2019

The product arrived configured and within the expected time. Everything works, now to see the reliability over time.

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Acheteur Vérifié

Published on 27/12/2019 à 09h56 following a purchase from 13/11/2019

very satisfied with fast delivery

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Acheteur Vérifié

Published on 27/12/2019 à 09h50 following a purchase from 17/11/2019

Good product

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Acheteur Vérifié

Published on 27/12/2019 à 09h40 following a purchase from 21/11/2019

I have known this company for a few years. Top after-sales service with competent technicians. Company to recommend without hesitation.

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Acheteur Vérifié

Published on 27/12/2019 à 09h34 following a purchase from 18/11/2019

Very professional, responsive and friendly customer service. Easy to install equipment, no surprises.

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Acheteur Vérifié

Published on 27/12/2019 à 09h34 following a purchase from 29/11/2019

Efficient equipment and ease of commissioning

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Acheteur Vérifié

Published on 27/12/2019 à 09h27 following a purchase from 25/11/2019

Hopefully this doesn't change.......

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Acheteur Vérifié

Published on 27/12/2019 à 09h25 following a purchase from 20/11/2019

satisfied overall, but the on/off button is not obvious, poorly placed at the back. hard to reach once in place. apart from that this device works very well.

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Acheteur Vérifié

Published on 27/12/2019 à 09h25 following a purchase from 24/11/2019

Everything went well, in a very short time and the product matches the description.

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Acheteur Vérifié

Published on 27/12/2019 à 09h20 following a purchase from 29/11/2019

perfect, fast and very good phone contact.

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Acheteur Vérifié

Published on 27/12/2019 à 09h08 following a purchase from 29/11/2019

Easy to navigate this site and find the product you are looking for if you have a problem we can call them with the free number for me this site is serious I can recommend it to you

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Acheteur Vérifié

Published on 27/12/2019 à 08h59 following a purchase from 14/11/2019

Nothing to report. The site is simple and clear. On-site the welcome is nice (say hello very loudly when entering), efficient staff.

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Acheteur Vérifié

Published on 27/12/2019 à 08h55 following a purchase from 21/11/2019

nothing to report super

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Acheteur Vérifié

Published on 27/12/2019 à 08h50 following a purchase from 26/11/2019

Competence, service advice, speed quality. Excellent to recommend. I have been a customer for years without disappointment.

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Acheteur Vérifié

Published on 26/12/2019 à 10h02 following a purchase from 04/11/2019

Equipment conforms to the description, simple to use and set up. Just a pity that the supplied lithium batteries did not hold the charge as indicated on the site (theoretically 18 months): in reality, 2 months after installation!

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Response from Ultra Secure (ultrasecuredirect.com) Published on 26/12/2019

Hello, Sorry for that. I checked your order, I am not sure which item you experienced this inconvenience with? I see 13 accessories that include lithium batteries. There can be several reasons for a malfunction like this: - an item that overconsumes, to check this, just change the battery and see if the phenomenon occurs again - defective battery at shipment, although the batteries we ship are new, this can unfortunately happen - item too solicited in your environment/installation (but 2 months seems a bit extreme to me) Anyway, this is obviously not normal, I suggest you contact our technicians, they will see the details with you and will conduct tests to find the solution and/or replace the accessory in question. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 26/12/2019 à 09h26 following a purchase from 29/10/2019

Very good professionals, very competent, responsive, and materials with very good value for money. I recommend for purchases.

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Acheteur Vérifié

Published on 26/12/2019 à 08h37 following a purchase from 08/11/2019

Excellent!!!!

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Acheteur Vérifié

Published on 26/12/2019 à 07h21 following a purchase from 07/11/2019

Good advice and material received very quickly. Not yet installed but seems to be of quality.

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Acheteur Vérifié

Published on 23/12/2019 à 20h47 following a purchase from 28/10/2019

Perfect

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Verified Buyer

Published on 23/12/2019 à 14h23 following a purchase from 13/12/2019

On time delivery.

Verified Buyer

Published on 23/12/2019 à 13h28 following a purchase from 14/12/2019

Using pictures instead of the written word makes it so much easier to use.

Verified Buyer

Published on 23/12/2019 à 13h09 following a purchase from 16/12/2019

Next day service, good technical help, many thanks

Acheteur Vérifié

Published on 23/12/2019 à 09h34 following a purchase from 07/11/2019

professionalism, good advice, responsive.

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Acheteur Vérifié

Published on 22/12/2019 à 11h41 following a purchase from 31/10/2019

Order arrived well without any issues. Completely satisfied. Thank you.

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Acheteur Vérifié

Published on 21/12/2019 à 15h42 following a purchase from 28/10/2019

Competent team attentive to the needs of its clients.

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Acheteur Vérifié

Published on 21/12/2019 à 12h02 following a purchase from 05/11/2019

Very good

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Verified Buyer

Published on 20/12/2019 à 20h23 following a purchase from 11/12/2019

Device does its job well. I would have given it 4 or 5 stars but for the fact that the supplied PIR sensor batteries were dead on arrival. Which made pairing a painful exercise until the reason became clear.

Response from Ultra Secure (ultrasecuredirect.com) Published on 23/12/2019

Dear Customer
Thank you for the review, I am sorry a battery was found to be defective, these are brand new AA batteries supplied with each Alarm, it is very unusual for one of these to fail
Once again we are sorry for your inconvenience
Regards
Mark

Verified Buyer

Published on 20/12/2019 à 20h22 following a purchase from 10/12/2019

Easy ordering, very good prices, great communication, fast delivery and quality products, what more could you ask for, cheers.

Acheteur Vérifié

Published on 20/12/2019 à 18h44 following a purchase from 04/11/2019

The delivered product matched the description made and therefore met my expectations. Highly recommended.

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Acheteur Vérifié

Published on 20/12/2019 à 13h20 following a purchase from 28/10/2019

Satisfied with this purchase, it meets my expectations.

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Acheteur Vérifié

Published on 20/12/2019 à 11h58 following a purchase from 03/11/2019

Good technology, it would be possible to improve the range between the base and the receivers with a gain antenna...

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Acheteur Vérifié

Published on 20/12/2019 à 11h56 following a purchase from 05/11/2019

Everything worked in the shortest time and without fail. Thank you and congratulations.

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Acheteur Vérifié

Published on 20/12/2019 à 11h30 following a purchase from 06/11/2019

Good product and relevant advice. Availability of staff. I will advertise again.

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Acheteur Vérifié

Published on 20/12/2019 à 11h28 following a purchase from 07/11/2019

I set up ultrapir 3 gsm. Compliant, works with sim free. Thank you.

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Acheteur Vérifié

Published on 20/12/2019 à 11h25 following a purchase from 08/11/2019

Very good beyond the best! ???

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Acheteur Vérifié

Published on 20/12/2019 à 11h24 following a purchase from 28/10/2019

Very easy customer service contact and good advice, fast delivery, very good products and very interesting quality/price ratio compared to other products available Made in France. I recommend.

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Acheteur Vérifié

Published on 20/12/2019 à 11h21 following a purchase from 28/10/2019

Clear site. Good explanations. Easy order.

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Acheteur Vérifié

Published on 20/12/2019 à 11h05 following a purchase from 25/10/2019

I am 67 years old but despite my age :-), I find that the explanations on the site are excellent. I ordered and received my product very quickly (in two days and I live in Belgium). Very easy to install by following the instructions and very easy to use. Two detectors (one at the front of my property, the other at the back). No wires, no cabling, recharging by a small solar panel fixed to the detector. In summary, it's great, it's really what I was looking for. Thank you.

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Acheteur Vérifié

Published on 20/12/2019 à 10h39 following a purchase from 05/11/2019

Fast and with tracking. Thank you for the service.

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Acheteur Vérifié

Published on 20/12/2019 à 10h03 following a purchase from 24/10/2019

The ordered product is perfectly in line with the description present on the website, which is sufficiently documented and explicit. Very fast and careful shipping - Package properly protected for transport. I will order on this site without any hesitation if needed.

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