Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 02/05/2019 à 00h41 following a purchase from 01/04/2019

well done

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Acheteur Vérifié

Published on 01/05/2019 à 19h39 following a purchase from 06/04/2019

Item that meets my expectations well. Fairly fast delivery.

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Verified Buyer

Published on 30/04/2019 à 19h05 following a purchase from 19/04/2019

Provides adequate information

Verified Buyer

Published on 30/04/2019 à 13h46 following a purchase from 22/04/2019

Good range of quality products at a fair price. Easy to purchase on website with very quick delivery.

Acheteur Vérifié

Published on 29/04/2019 à 16h59 following a purchase from 09/04/2019

everything went well. The order arrived quickly. Well-packaged parcel. Contact with the company excellent

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Acheteur Vérifié

Published on 27/04/2019 à 22h44 following a purchase from 11/04/2019

The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/05/2019

Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 27/04/2019 à 14h45 following a purchase from 09/04/2019

good advisor and reliable equipment

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Acheteur Vérifié

Published on 27/04/2019 à 08h25 following a purchase from 31/03/2019

no comment

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Acheteur Vérifié

Published on 27/04/2019 à 07h13 following a purchase from 04/04/2019

1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.

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Acheteur Vérifié

Published on 26/04/2019 à 18h28 following a purchase from 08/04/2019

Above all, stay yourself

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Acheteur Vérifié

Published on 26/04/2019 à 18h01 following a purchase from 10/04/2019

The seriousness and technical skills of the customer service. Very good advice. Attentive to the customer.

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Acheteur Vérifié

Published on 26/04/2019 à 17h10 following a purchase from 30/03/2019

Very good merchant site, good phone contacts, easy ordering and impeccable delivery. I recommend

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Acheteur Vérifié

Published on 26/04/2019 à 15h20 following a purchase from 07/04/2019

speed efficiency compliant products

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Acheteur Vérifié

Published on 26/04/2019 à 14h24 following a purchase from 03/04/2019

Perfect.

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Acheteur Vérifié

Published on 26/04/2019 à 13h50 following a purchase from 08/04/2019

Good alarm system. Efficient for the camper.

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Acheteur Vérifié

Published on 26/04/2019 à 13h39 following a purchase from 09/04/2019

Good transaction

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Acheteur Vérifié

Published on 26/04/2019 à 12h48 following a purchase from 07/04/2019

Professional site. They called me before sending the order because I had chosen apparently incompatible elements. A product was out of stock, they offered me the model above at the same price. The order was delivered complete very quickly. The equipment is of very good quality

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Acheteur Vérifié

Published on 26/04/2019 à 12h23 following a purchase from 31/03/2019

I am very satisfied

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Acheteur Vérifié

Published on 26/04/2019 à 12h04 following a purchase from 10/04/2019

OK ..

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Acheteur Vérifié

Published on 26/04/2019 à 11h36 following a purchase from 04/04/2019

very competent always attentive with kindness

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Acheteur Vérifié

Published on 26/04/2019 à 10h41 following a purchase from 05/04/2019

Adapted and functional

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Acheteur Vérifié

Published on 26/04/2019 à 10h24 following a purchase from 04/04/2019

Good

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Acheteur Vérifié

Published on 26/04/2019 à 10h04 following a purchase from 02/04/2019

Order arrived quickly and as described. Thank you

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Acheteur Vérifié

Published on 26/04/2019 à 09h58 following a purchase from 30/03/2019

very good and sending orders too

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Acheteur Vérifié

Published on 26/04/2019 à 09h50 following a purchase from 03/04/2019

Item as described

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Acheteur Vérifié

Published on 26/04/2019 à 09h48 following a purchase from 05/04/2019

Very attentive professional seller, does not push for sale, compliant material to recommend

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Acheteur Vérifié

Published on 26/04/2019 à 09h47 following a purchase from 30/03/2019

Fast and efficient
Thank you

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Acheteur Vérifié

Published on 26/04/2019 à 09h46 following a purchase from 10/04/2019

Great! For the information and keeping commitments

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Acheteur Vérifié

Published on 26/04/2019 à 09h46 following a purchase from 31/03/2019

Products conform to the description, answers to the questions asked

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Verified Buyer

Published on 25/04/2019 à 13h21 following a purchase from 12/04/2019

Would have been four stars if the barrier was not damaged overall very good service

Response from Ultra Secure (ultrasecuredirect.com) Published on 26/04/2019

Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark

Acheteur Vérifié

Published on 25/04/2019 à 13h18 following a purchase from 29/03/2019

Everything was perfect, delivery on time, good quality material.

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Verified Buyer

Published on 25/04/2019 à 11h35 following a purchase from 10/04/2019

5 star, delivery was spot on, excellent product.

Verified Buyer

Published on 24/04/2019 à 17h22 following a purchase from 17/04/2019

O.K.

Acheteur Vérifié

Published on 23/04/2019 à 18h17 following a purchase from 15/02/2019

very good, friendly welcome and attentive technicians, careful and competent. To recommend.

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Verified Buyer

Published on 23/04/2019 à 14h34 following a purchase from 08/04/2019

Brilliant next day delivery easy to set up I was just having one problem with a sense I rang the company and a guy called Peter helped me with the problem over the phone. Thanks

Verified Buyer

Published on 22/04/2019 à 22h59 following a purchase from 14/04/2019

Excellent service and products.

Verified Buyer

Published on 22/04/2019 à 14h27 following a purchase from 14/04/2019

Nice piece of equipment easy to programme

Verified Buyer

Published on 19/04/2019 à 15h06 following a purchase from 11/04/2019

Excellent communication, speed of delivery, quality of product & price, thank you

Verified Buyer

Published on 17/04/2019 à 13h05 following a purchase from 09/04/2019

Easy to order from, delivery came very fast.

Acheteur Vérifié

Published on 16/04/2019 à 14h24 following a purchase from 13/03/2019

Good

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