Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2019
Product delivered very quickly. Well packaged and easy to install
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2019
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2019
Competence, kindness, attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
Fast and reliable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2019
Nothing to say, conforms and works very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2019
The equipment was delivered on the scheduled date, in good working condition, no problem, I therefore recommend this merchant site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2019
Good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2019
Site and service of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Too sensitive to birds!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.

Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.

Again sorry for the delay in our response.

Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2019
simple, effective, very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
As close as possible and attentive to the customer. Response to questions asked within 24 hours. Bravo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
PERFECT NOTHING TO SAY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
I made several purchases on Sécuritémarché.
Service, fast and impeccable.
Moreover, the phone contacts are absolutely perfect, the interlocutors being very friendly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2019
very professional, this is the 3rd time I order, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
Very good welcome, fast delivery and top after-sales service, the device was delivered with a defect and replaced immediately, well done
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/03/2019
Great service. Fast delivery. Available for advice from very knowledgable staff. Great products.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2019
Efficient, fast. Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
the products are tracked over time and we can complete or replace - delivery OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
Staff available by phone for installation follow-up, responsiveness, fast shipping.
Serious company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2019
perfect; delivery speed (ordered on Saturday, delivered on Tuesday)
very attentive and competent on the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2019
Products delivered as ordered within good timeframes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2019
Serious site and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
classic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
the alarm does not sound loud enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for this feeling.
Even if the siren does sound quite loud, the sound level is very subjective and greatly depends on the installation (positioning, etc.).
Please note that, if necessary, additional slave sirens can be added to your existing kit.

Do not hesitate to consult us for advice, we are at your disposal to ensure that you are completely satisfied with your installation.

Best regards,
Christopher
Ultra Secure France / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2019
Perfectly informed site, fast delivery and compliant with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2019
No problem Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2019
compliant with the description all OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2019
VERY PROFESSIONAL AND FAST
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2019
They are very attentive, we are very well advised, providing all the necessary explanations for installation and the material is of high quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
Serious, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2019
Detects well, sensitive. Pairing on 2 detectors works super well. The sound of the alarm could be louder. I recommend this product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2019
Product compliant..Delivery within the deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Fast shipping, product compliant, no issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Fast shipping. very good product compliant with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2019
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
Easy and effective for the technique
For customer service or simple inquiries, always available!! Thank you and congratulations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
Perfect contact and follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
Light materials but not expensive
And that works
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
Speed of delivery, careful packaging. I recommend
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