Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Quality material in accordance with the description.
No operational issues
If I only gave 4 stars, it's because I find the siren a bit lacking in power.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message and feedback.
Indeed, sound is always a bit subjective, depending on the customer; sometimes it's too loud, sometimes too quiet. In any case, I can confirm that, in this range, you can add a slave siren (or several) as needed. It's not so much the power of the siren that matters, but rather the direction. You will see a significant improvement.
I remain at your disposal if necessary.
Best regards,
Christopher
Security Market / Ultra Secure France
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
PRO FAST AND SERIOUS THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
very positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very responsive and professional team.
Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2018
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
I give a rating of 5 out of 5 very good from every point of view
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2018
The purchased product is of poor quality
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.
Best regards,
Christopher
Security Market / Ultra Secure France
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
Very professional, fast shipping, very good advisor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
fast delivery (48h), impeccable packaging...Thank you.
.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Excellent. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2018
Very good, great follow-up and service, thank you to them.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Listening to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2018
Thank you for your efficiency and for following up on orders, and I highly recommend your purchases on the site. Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2018
Products conforming, sent quickly. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2018
order arrived very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2018
Service and performance are perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/09/2018
Excellent and staff were extremely helpful and accommodating,
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/09/2018
Great seller. Very happy with product, and fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/09/2018
Very pleased with service would most defiantly use again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/09/2018
very good service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 11/09/2018
I have had to purchase a replacement control for my caravan alarm. The control is so poorly made it only lasted a couple of months before it started playing up. The support is non existent and only implies that it is the user that is not using the equipment correctly. I will not be recommending this product to any fellow caravaners. When the new control fails I will be buying another alarm from a credible supplier.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Marshall
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/09/2018
Very happy with the transaction.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/09/2018
no problems at all
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/09/2018
First time I have used UltraSecure direct! Easy to use website speedy delivery good range of products first rate service !!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/09/2018
Very helpful advice before I purchased, and next day delivery after placing my order.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/09/2018
Great products back-up with fantastic service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/09/2018
Product does what it says on the tin at a reasonable price + prompt service, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2018
excellent feedback for the explanations regarding product information
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2018
GOOD ADVICE FOLLOWING CALL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2018
Very good. The product meets my expectations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2018
Very helpful
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2018
Sales person was very helpful and suggested the best kit to carry out the job in hand. Thanks
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2018
Great piece of kit, easy to set up, fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2018
They gave prompt clear advice enabling me to quickly order the correct item for my requirements.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2018
good material easy to install and simple to operate, delivery times respected
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