Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Hello, I was unfortunate to receive partially defective material from the factory. Despite the goodwill and professionalism shown by Mr. Christopher and Arthur, it took two months for me to be able to use my material. (I acknowledge the great difficulty in diagnosing this type of problem) Today, I have material with one inactive area, even if it is sufficient for the goal I set, I think that security market should have offered me a commercial gesture. Wishing you good reception A.JEANCLAUDE
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir, Indeed, your malfunction was very particular. I am still satisfied to have managed to find the problem, as it was not easy. Fortunately, we know our material well! I asked Vincent to contact you again to offer you the exchange of the receiver, so that you are not blocked in the future by this inactive area. If I understood correctly, you would like to possibly keep the exchange detector, on which of course we can make you a gesture. I leave you to discuss the details with him (do not hesitate to call him directly if you have a moment). Personally remaining at your disposal if necessary. Best regards, Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2018
perfect advice
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/04/2018
I am very happy with the prompt service I received
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2018
Excellent product Customer service impeccable
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2018
customer reception, quality price;
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2018
The follow-up is up to par and very responsive.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2018
Quality service
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
Very good site. Good product. Very satisfied Fast shipping.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2018
Product conforms! The transmission of the transmitter-receiver signal is excellent. Packaging and timing ok
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2018
competent and accommodating
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
I am satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/04/2018
It's the second time I have bought from ultrasecuredirect, on both occasions service has been excellent. Also their after purchase support is fantastic
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2018
Very good service. They did not hesitate to call me in New Caledonia for information about my order. I highly recommend them
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2018
fast and without problems
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
very good
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2018
Very good and very responsive with good advice
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2018
Fast and efficient, great for a pro
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
super advice and package reception! to recommend, very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
Good product but the manual could be clearer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
very correct material - easy to install
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2018
very professional site, friendly and reliable
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2018
product of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2018
The sold material is efficient and the after-sales service is serious even for a simple inquiry about the operation. Highly recommend
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2018
Excellent service. Rare!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2018
very easy to install, ease of use
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2018
Very serious, attentive to potential problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2018
Very good, reliable
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2018
Quality of the material, speed of shipping.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2018
very good material and advice
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2018
Very commercial and competent
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2018
Fast delivery
Very simple material to use and install
Otherwise, a remote control broke after a few weeks and was exchanged for a new one
I recommend
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2018
very good, I received my package very quickly without difficulty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2018
Close to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2018
order received very quickly, nothing to say about the material. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2018
Very serious site, the person who answers the phone knows very well what they are selling, bravo and thank you again.
Regarding the material, perfect, the only small complaint is that the remote control for turning off the alarm or starting it has buttons that are too soft, be careful not to turn off the alarm when putting it in your pocket.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2018
SPEED AND GOOD PRODUCTS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2018
Very serious site
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2018
I appreciated the welcome and professionalism of the person who responded. However, the equipment I purchased has problems with assembly regarding the size of the screws and the diameter of the holes that accommodate the screws.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If we can be of any assistance, please do not hesitate to contact us.
Best regards,
Christopher
securitemarche.fr
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