Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
The products offered by this site are of quality and communication with the sales service is easily accessible. This site offers good equipment with very appreciated installation and usage assistance?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.
We hope that nevertheless the product satisfies him.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
Very satisfied, the information is precise, a responsive customer service, everything is OK, I recommend this seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2017
The information received by phone answered my questions well. Simple order and impeccable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2017
clear and straightforward
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2017
It's beautiful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
The material I bought is used to protect the gate of a site that I monitor at night.. the material works quite well as soon as it is well adjusted manually. So I have to do between 4 to 5 tests between the sensor and the console 140 meters back and forth for 1 test. Otherwise, the sensors work very well the console in silent mode does not function, it remains in alarm position 3. That's why I put 4 stars out of 5. Otherwise, I do not regret my purchase as it is very useful for my work.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
Thank you for your message.
I have not fully understood the use you make of the product, but do not hesitate to contact us directly to explain this in person, so we can guide you and improve the installation. We have a lot of experience with this range, so we often have tips. If necessary, we can also exchange the product if it is not ideal for your needs.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
Order processed and shipped very quickly, very good impression
package received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2017
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
Competent company and available for advice. Efficiency, friendliness, and professionalism. Very reasonable quality-price ratio for the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2017
Very good product! Satisfied with the seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
Perfectly in line with the description and fast shipping. Quality material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2017
Nothing to report..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
I recommend this brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2017
Good site nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Telephone advice, delivery time respected, equipment perfectly compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Good quality/price. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2017
Wise advice, efficient service, very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
normal
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Good quality equipment, except for the batteries of the magnetic contacts which are dead!! Had to change 2 out of 3 batteries on purchased detectors, too bad!
Fast delivery and competent assistance, good, may be recommended
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.
I will ask the workshop to contact you to organize what is necessary.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Clear and precise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Average product sometimes triggers for no reason
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2017
Serious site, impeccable advice and follow-up, correct product I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Product meets my needs well
Telephone service with competent people listening to the customer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Very good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Very serious company and present in case of warranty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
Very easy access site, good description of the items for sale
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2017
Perfect good technical advice I recommend !!
Fast shipping
A+++++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
It's a shame that the device does not have a built-in rechargeable battery, as the battery life is quite low..
The product is otherwise very efficient and ideal for securing a living space.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2017
Exact product description perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
fast shipping, easy product setup
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2017
Very fast service and works very well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2017
Product meets expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
Very good quality price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Very good product if in the evolution of new products the outdoor wireless solar siren could be more powerful to compete with sirens from other systems on the market, that would be a plus as well as faster GSM calling.
Very correct quality price ratio.
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