English 
M
Rating: 5 out of 5
Easy to navigate the site
When I rang the store they could not do enough to help
When I rang the store they could not do enough to help
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Goos simple products we use all the time
G
Rating: 5 out of 5
An excellent company to deal with, good prices, rapid deliveries and rapid responses to queries.
J
Rating: 5 out of 5
Can't fault the service
T
Rating: 5 out of 5
great product and support and extra fast despatch
T
Rating: 5 out of 5
Received alarm and associated items in 2 day of ordering. Batteries included so no need to buy/search for them. Easy to set up and register.
P
Rating: 5 out of 5
Good value and fast delivery good quality product
J
Rating: 4 out of 5
Easy to order, product as described, appears to be good quality and does what was wanted. The delivery charge is too high considering the size of the parcel and the premium price of the product though, it wasn't needed urgently and there were no alternative options available, which is why this is a 4, not 5 star rating; it was however well packed and protected.
N
Rating: 5 out of 5
very good service. item not in stock, but emailed me immediately item was back in stock.
J
Rating: 5 out of 5
Sent quickly, well packed, does what it should. Ordered 3 and ordered another 3 for a friend !
J
Rating: 4 out of 5
Very happy with our purchase of CCTV solar panel
Perfect, hassle free and no wires
Thanks
Perfect, hassle free and no wires
Thanks
T
Rating: 5 out of 5
This product was excellent, very well protected with sufficient packing. It arrived on the promised date with absolutely no hassle. Will certainly use again.
D
Rating: 5 out of 5
Nice easy site to navigate and simple to use. Great product . I had to ring with an installation issue and was talked through every step. Brilliant.
H
Rating: 5 out of 5
Excellent service
A
Rating: 5 out of 5
Great product and the software works thanks.
I
Rating: 5 out of 5
Very good service
J
Rating: 5 out of 5
Yes very pleased with the item you sent me,it arrived very quickly and it was in good condition have tried it and it works perfectly.
J
Rating: 5 out of 5
The chain is a great quality chain and the lock excellent, it was shipped quickly and I was kept up to date with delivery details
R
Rating: 5 out of 5
Easy to find what I wanted, good information about the product. Quick checkout process & very quick delivery
J
Rating: 5 out of 5
Brilliant work really well just what we needed
C
Rating: 5 out of 5
Quick delivery and an excellent product
S
Rating: 5 out of 5
Found the website easy to navigate and ordering the item was a breeze, with no problems encountered.
D
Rating: 5 out of 5
All fine
P
Rating: 5 out of 5
Advice sought from technical dept after which, as I didn't want to be without a replacement sounder I purchased another which arrived promptly. Faulty one returned for repair and will be kept as a spare.
A
Rating: 5 out of 5
Product arrived quickly and seem good
P
Rating: 5 out of 5
I bought the additional door sensor for my property..works well
Thanks
Thanks
J
Rating: 4 out of 5
Been looking for a long distance CCTV camera for a while, and google came up with Ultra secure and i found what i was looking for, connected it and fitted it. It what I was expecting, I fitted my existing solar panel to it, but will have to wait until the sun comes out, all rounder perfect. No cables to worry about. Really happy with purchase
Very clear video images
Very clear video images
D
Rating: 4 out of 5
Fast efficient service and very pleased with the vertical sensors to alert us of visitors. Thank you
W
Rating: 5 out of 5
I did this review earlier this week.
Excellent fast service.hassle free.
Excellent fast service.hassle free.
W
Rating: 4 out of 5
Good system. Good customer service and technical support. My only criticism is the handset lasts for one to two years before breaking down. I am on my third handset in 5 years. Despite this I am happy with the system as a whole.
W
Rating: 5 out of 5
Hassle free.Fast service.
S
Rating: 5 out of 5
Great service support
J
Rating: 1 out of 5
I appreciate that it isn't directly Ultra Secure's fault but the delivery service from DPD was appalling. It took DPD 3 attempts to deliver my order. Ultra Secure promised to phone me with an update on 2 occasions but they didn't. I can't recommend buying products from this Company.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs We are sorry for the delivery problems, however the UK had just experienced the first big winter storm of 2024 which created havoc on the roads due to many Floods & Snow cover. The Couriers were for a couple of days battling hard to get back in control, and their communication was also suffering as they tried their best in the challenging conditions. We all try our best all year, but sometimes extreme conditions do challenge all of society. We would ask you reconsider the review for these reasons Regards Mark
J
Rating: 5 out of 5
I installed a drive alarm 18 months ago. I love that I get a warning before visitors arrive at my front door, and there is no way I would ever want to be without the device. This review has been prompted by my purchase of a backup system: I don't expect the components to last forever. My recent order was delivered the next day - wow!
D
Rating: 5 out of 5
great company
highly recommended
great tech advise
highly recommended
great tech advise
W
Rating: 5 out of 5
Great quality product , good value and delivered promptly - all you want from a supplier
M
Rating: 5 out of 5
Great service. Will be buying again. Quick fast delivery.
T
Rating: 5 out of 5
I have had products from these guys before and they are always very helpful and set everything up so all I need do is fix it in place. They have a product for every situation and I would use them again without hesitation.
G
Rating: 5 out of 5
In place and working! Many thanks
S
Rating: 5 out of 5
Ordered easily delivered quickly and set up without any problems. Good service