Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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A
ANNICK Z.
Rating: 5 out of 5
following a purchase from 18/04/2023
Perfect
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M
Marie F.
Rating: 5 out of 5
following a purchase from 12/06/2023
I recommend this company! They are very efficient and the equipment is great!
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J
jean L.
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast delivery but very poorly packaged or the box arrived loose for the product I ordered, it's not a big deal hence one star less
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Isabelle S.
Rating: 5 out of 5
following a purchase from 20/04/2023
Does the job. Sturdy and powerful. I have bought others since.
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Thierry A.
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast and compliant delivery.
Responsive and available pre-sales customer service
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PATRICK B.
Rating: 4 out of 5
following a purchase from 13/05/2023
Fast and good advice
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XAVIER A.
Rating: 5 out of 5
following a purchase from 20/04/2023
Satisfied
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C
COURIEUX B.
Rating: 5 out of 5
following a purchase from 27/04/2023
Part under warranty, picked up by APV with a quick return.
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Laurent Z.
Rating: 5 out of 5
following a purchase from 09/06/2023
Very good product, top customer service responsiveness
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Guillaume D.
Rating: 4 out of 5
following a purchase from 23/06/2023
Product matching the description, very reasonable price. However, the SIM card location is complicated to access and use, fragile design of the SIM holder.
Very good phone exchanges, technical support easy to reach, responsive and efficient.
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E
Etienne A.
Rating: 5 out of 5
following a purchase from 04/07/2023
Serious, attentive to your needs, quality
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/03/2024
Arrived fast
Working great ??
C
Cécile D.
Rating: 5 out of 5
following a purchase from 13/05/2023
Very good, easy-to-use site, order delivered quickly. I recommend
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Jean Marie D.
Rating: 5 out of 5
following a purchase from 17/06/2023
Very good company
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PASCAL H.
Rating: 5 out of 5
following a purchase from 09/05/2023
Everything is fine
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/03/2024
Although I cannot use my purchased object because of underground communications cables this companies handling of my order was excellent. I must now find another solution!
P
Pierre J.
Rating: 5 out of 5
following a purchase from 06/07/2023
Very professional team: listening to the customer and their needs, quality of the responses provided.
All the contacts I had were very competent.
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David M.
Rating: 5 out of 5
following a purchase from 07/07/2023
Serious
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C
CLAY M.
Rating: 5 out of 5
following a purchase from 22/06/2023
No comment
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David B.
Rating: 5 out of 5
following a purchase from 29/04/2023
Product conforms to the order and delivered on time.
Good after-sales service.
Best regards.
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Bruno C.
Rating: 5 out of 5
following a purchase from 28/04/2023
A remarkable and consistently high-quality phone reception and responsiveness!
An appreciated commercial spirit.
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Jean marie P.
Rating: 3 out of 5
following a purchase from 04/06/2023
Overall, rather satisfied with my order, delivery ok, correct product but it's a shame to have several types of batteries for each device. The presence detector takes too long to detect. The price is quite high
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M
Marie Dominique D.
Rating: 5 out of 5
following a purchase from 19/05/2023
I am satisfied with all my purchases from security market.
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Sandrine H.
Rating: 3 out of 5
following a purchase from 08/07/2023
I give an average rating because the purchase went well but if I had had all the response elements from the start, I wouldn't have to return it. Return also went well
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D
DANY D.
Rating: 5 out of 5
following a purchase from 14/06/2023
very good material and responsive and efficient after-sales service
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Wilfried G.
Rating: 5 out of 5
following a purchase from 18/04/2023
Fast delivery, simple installation even for beginners, works perfectly, I recommend
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Jean G.
Rating: 5 out of 5
following a purchase from 16/05/2023
After an email exchange, I ordered a component of my surveillance system. Ease of ordering, speed of delivery.
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PATRICK S.
Rating: 5 out of 5
following a purchase from 03/07/2023
serious, professional, and customer service meets my expectations, nothing to report
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pierre yves B.
Rating: 5 out of 5
following a purchase from 05/07/2023
nothing to report
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Daniel N.
Rating: 5 out of 5
following a purchase from 12/07/2023
High-performance products. Ultra-fast and serious assistance. I recommend.
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Farid S.
Rating: 5 out of 5
following a purchase from 17/06/2023
Very satisfied with my order. Everything went well, delivery and the product met my expectations. Everything works perfectly... I needed help, no worries, the team is reachable by phone. Top.
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M
Michel F.
Rating: 4 out of 5
following a purchase from 15/06/2023
Good, but not easy to adjust. The supports are not suitable for all orientations.
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Jean-François B.
Rating: 5 out of 5
following a purchase from 06/06/2023
Perfect and very fast delivery.
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Sylvie B.
Rating: 4 out of 5
following a purchase from 28/06/2023
Good product, however it would be wise for the noise level to be higher...
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Serge G.
Rating: 5 out of 5
following a purchase from 29/06/2023
As usual, professional and friendly..................
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Pierre D.
Rating: 5 out of 5
following a purchase from 29/06/2023
Very satisfied with the quality of the received material.
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S
Serge E.
Rating: 4 out of 5
following a purchase from 07/06/2023
Products easy to find on the site. Configuration on a case-by-case basis. Reactive customer service. A progress to be made is the remote control of the camping alarm which needs to be insisted upon to activate and deactivate. Customer service explained to me how to fix this small issue.
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F
françoise B.
Rating: 5 out of 5
following a purchase from 17/07/2023
Delighted with this order, already well advised on the phone, the delivery was fast and the outdoor motion detector works very well overall.
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PICHON M.
Rating: 5 out of 5
following a purchase from 14/06/2023
Always available for information. Does not push for consumption. Delivery conforms to the order. Very satisfied.
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OLIVIER S.
Rating: 5 out of 5
following a purchase from 15/05/2023
The 600m autonomous wireless intercom - UltraCOM2 SOLO black visor + handset + antenna: bypassing obstacle/pillar that I received in May 2023 meets my expectations. It has been installed for over 11 months without any problems. I recommend it.
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