Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 22/03/2022 à 11h49 following a purchase from 03/11/2021

Everything is okay, we are very satisfied.

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Acheteur Vérifié

Published on 22/03/2022 à 11h48 following a purchase from 25/10/2021

Great welcome, very good quality merchandise, nothing to complain about. I highly recommend, keep it up.

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Acheteur Vérifié

Published on 22/03/2022 à 11h48 following a purchase from 06/07/2021

Very serious company, very competent staff, quality of the purchased material. Very good service and very short deadlines.

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Acheteur Vérifié

Published on 22/03/2022 à 11h44 following a purchase from 29/08/2021

Once again perfect on the product and delivery.

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Acheteur Vérifié

Published on 22/03/2022 à 11h39 following a purchase from 20/08/2021

After explaining my problem, the person advised me on a perfect product; delivery on time, ease of assembly, and pleasant follow-up. The 5 stars are justified.

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Acheteur Vérifié

Published on 22/03/2022 à 11h39 following a purchase from 29/08/2021

Perfect for securing your home.

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Acheteur Vérifié

Published on 22/03/2022 à 11h38 following a purchase from 19/10/2021

Reactive staff, and good products.

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Acheteur Vérifié

Published on 22/03/2022 à 11h36 following a purchase from 07/10/2021

Well informed - quick quote and respect for delivery time.

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Acheteur Vérifié

Published on 22/03/2022 à 11h29 following a purchase from 29/08/2021

Meets expectations.

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Acheteur Vérifié

Published on 22/03/2022 à 11h28 following a purchase from 07/09/2021

Perfect all around. Very good advice.

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Acheteur Vérifié

Published on 22/03/2022 à 11h28 following a purchase from 23/08/2021

Top, nothing to complain about.

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Acheteur Vérifié

Published on 22/03/2022 à 11h28 following a purchase from 07/08/2021

I suggest that in front of the motion detectors, a piece of mosquito net be glued to prevent bugs, wasps, and other critters from causing false triggers. This piece of mosquito net does not interfere with the proper functioning of the detector. Thank you.

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Verified Buyer

Published on 21/03/2022 à 22h50 following a purchase from 11/03/2022

Effortless. Quick. Great product. Thank you

Verified Buyer

Published on 21/03/2022 à 16h33 following a purchase from 14/03/2022

There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/03/2022

Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct

Verified Buyer

Published on 18/03/2022 à 18h20 following a purchase from 09/03/2022

awesome website easy to use ..
product i purchased were easy to installed and set like i was told by the awesome customer service and technical dept ...priced very well for the hi quality equipment ..
will be buting more add on bits which is awesome to be able to do ...
worked as said first time and did what it said on the box .
many thanks again
matthew happy man

Verified Buyer

Published on 18/03/2022 à 13h13 following a purchase from 11/03/2022

Very very easy to set up

Verified Buyer

Published on 16/03/2022 à 12h21 following a purchase from 09/03/2022

Always a great service from UltraSecure

Verified Buyer

Published on 15/03/2022 à 08h32 following a purchase from 06/03/2022

brilliant service and quality telescopic post!!!

Verified Buyer

Published on 14/03/2022 à 18h12 following a purchase from 04/03/2022

Good speedy delivery.

Verified Buyer

Published on 14/03/2022 à 17h45 following a purchase from 06/03/2022

Perfect and very swift.
Always a pleasure to do business with you

Verified Buyer

Published on 14/03/2022 à 15h24 following a purchase from 06/03/2022

Super quick delivery and everything as it should be,thank you

Verified Buyer

Published on 11/03/2022 à 21h03 following a purchase from 03/03/2022

Highly satisfied with the customer service , the products are working as I wanted ,and the technical helpline was excellent.
I would recommend without hesitation.
Well done to your business.

Verified Buyer

Published on 10/03/2022 à 17h02 following a purchase from 02/03/2022

Very quick delivery, good value products, thank you.

Verified Buyer

Published on 10/03/2022 à 16h10 following a purchase from 03/03/2022

I have installed a motion sensor (The 'UltraPIR' Battery 3G GSM Alarm - Voice & SMS SIM Card) to my garage. Checked a few times and so far it works as been promised. Very satisfied. Thanks

Verified Buyer

Published on 10/03/2022 à 08h58 following a purchase from 02/03/2022

Quality goods and quick service

Verified Buyer

Published on 07/03/2022 à 14h39 following a purchase from 24/02/2022

This is my second order and a fantastic product. Also very impressed with the service and a real quick delivery time.

Verified Buyer

Published on 01/03/2022 à 13h43 following a purchase from 18/02/2022

Ultrasecure are always reliable regarding deliveries etc. The one time I have used their helpline. The guy I spoke to was very helpful and resolved the issue very quickly. I would strongly recommend them.

Verified Buyer

Published on 01/03/2022 à 13h21 following a purchase from 21/02/2022

Good service, good product and good price!

Verified Buyer

Published on 28/02/2022 à 16h35 following a purchase from 21/02/2022

Quality product; very helpful staff; speedy delivery.

Verified Buyer

Published on 28/02/2022 à 13h33 following a purchase from 20/02/2022

Very happy easy to set up working fine so far.

Verified Buyer

Published on 26/02/2022 à 22h14 following a purchase from 12/02/2022

Fantastic company I ordered the bollards and they turned up so quickly also product was exactly what it said it was very pleased great service

Verified Buyer

Published on 26/02/2022 à 18h39 following a purchase from 18/02/2022

Stickers are of a good quality and delivery was on time. Customer service was also good. I called to make a query and the call was answered quickly. Would recommend..

Verified Buyer

Published on 25/02/2022 à 16h23 following a purchase from 18/02/2022

Spot on

Verified Buyer

Published on 25/02/2022 à 15h20 following a purchase from 17/02/2022

Highly delighted with everything-----from talking to staff before buying, speed of delivery and finally the product.

Verified Buyer

Published on 24/02/2022 à 18h52 following a purchase from 16/02/2022

An excellent piece of equipment which performs beyond expectation. Prompt delivery and splendid guidance by phone and YouTube video.

Verified Buyer

Published on 23/02/2022 à 17h02 following a purchase from 15/02/2022

Good communications, good delivery. Have bought before and will do so again.

Verified Buyer

Published on 22/02/2022 à 18h44 following a purchase from 14/02/2022

Brilliant communications and very fast answers. Great product too.

Verified Buyer

Published on 22/02/2022 à 15h04 following a purchase from 15/02/2022

got the GSM PIR & SIM. Works well. Contact very helpful & prompt. Very Pleased.

Verified Buyer

Published on 22/02/2022 à 14h58 following a purchase from 14/02/2022

Quick service and advice. Easy order and quick despatch.

Verified Buyer

Published on 22/02/2022 à 13h37 following a purchase from 14/02/2022

Promt delivery