Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Fragile remote control, this is already the second
the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. We redesigned this remote control in 2018 and have since received very positive feedback about it. Do you have a specific use? We are always looking to improve our products, please do not hesitate to contact us so that we can understand more. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Nothing to say ... the interlocutors are attentive, competent and friendly.
Fast delivery
I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
An exceptional purchase assistance service, as for the after-sales service, it's wonderful: they study your problem and if they don't have an immediate solution, they call you back. I am not a specialist so I appreciated their patience and advice. BRAVO Ultra Secure a great team (Free advertising!)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Very good product and pleasant and good advice salespeople, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Good product, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Very good company with attentive listening and very appreciated advice. The responses are clear and clearly meet the needs.
We have placed two orders, the delivery and receipt of goods impeccable.
We recommend UltraSecure.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the delay in response. After checking, we have no record of any correspondence on our emails ([email protected] and [email protected]). Can you specify which email address you used? If necessary, you can also reach us directly by phone at 09 72 30 88 88 (non-premium number). Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello to you;
Thank you for the follow-up.
I used the address provided on the site.
As far as I remember, this should concern « contact »
Best regards
Patrice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Very responsive, easily answering the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2021
Delivery on time and products conform to the description. Nothing to say, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2021
Material received quickly, conforming to the order.
Responsive customer service for installation assistance
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Satisfied overall
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2021
Very good product, functional and easy to install in addition to the involvement of the sellers who are very attentive to our needs. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2021
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Nothing to say ????
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
Serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
The after-sales service is remarkable.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2021
Great experience.... product works as specified (at least, so far).... support was excellent when I needed a bit of help.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Top product, fast delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/10/2021
The alarm is just what I wanted for my garage, delivery was on time and prompt.The company are easy to contact and deal with
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
Slow handling of the material for a rushed person
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, we strive to make simple products, but it remains technical and each customer perceives it differently. Our customer service (free and French) is still available to all our customers to guide and answer questions. Please do not hesitate. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Top customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Clear site, reasonable prices, impeccable delivery and tracking. Technical services are attentive and provide good advice. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
No problem, everything is okay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2021
Very good materials, perfect customer service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2021
Great service and speedy delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2021
Came next day , no problems at all
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/10/2021
Easy site to navigate, order received within two days of order. Had to phone for a missing SD card from the order and this was received the next day.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2021
Very quick delivery. Very pleased with the products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/10/2021
Very helpful technical support
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/10/2021
Quick reliable and cost effective.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/10/2021
no problems, good service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2021
Excellent service and prompt delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2021
Super efficient delivery, very pleased.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2021
Description of my purchase was clear and accurate. Ordering procedure was easy. The item arrived promptly, and it was exactly what I wanted. Can't fault this company.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2021
GSM silent alarm , from ordering item to delivery then set up to secure my out building probably 48 hrs , say no more , swift service ??????????
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/10/2021
Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Ashley
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
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