Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Navigation on site was easy and the packaging and delivery very good.
Setting up the 'sensor' and 'receiver' was straightforward.
2 problems: I ordered 2 sets of the system - with one set the receiver occasionally alarms but there is no one and nothing to be seen near the 'sensor'.
I suspect it may be set off by birds and I have moved the location of the sensor.
With both sets the volume of the receiver, though turned to full, cannot be heard if there is some background noise.
Apart from these I am quite pleased with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
The alarm's ringing is not loud enough outside and does not reach far enough.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for this feeling. Indeed, the siren of these small cameras is not excessively powerful (only 75db). We do not recommend this use and prefer to advise a real alarm system for better control and deterrence. The cameras are rather made to perform a 'doubt lifting' (to check remotely what happens when your alarm goes off). I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Product functioning normally. I had a false alarm twice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
I am very satisfied with the purchased product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Clear and precise
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Fast service, good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2020
Effective long-distance radio system that meets specifications.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2021
In the last test, the alarm forwarding to the external siren was no longer working. As soon as control is possible, I will check and keep you updated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problems you may have encountered. As soon as you have tried, please contact our customer service again so that we can find the necessary solutions, our goal being not to leave you with equipment that does not work. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Good phone support, satisfactory service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
The equipment is good but we have a lot of trouble getting the second bell to work and I don't know what to intervene on
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Satisfied with my order and the products received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
Good, no problems to report. Very detailed site!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Unfortunately, the equipment was not reliable with the alarm triggering several times without intrusion
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Unfortunately, I cannot find any exchange with our technical service regarding the mentioned problem. I invite you to contact them, they will guide you to avoid these triggers. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Very good telephone service, pleasant, competent and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
After-sales and commercial services are good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Second purchase from this supplier and no problems, everything works.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
Fragile remote control, this is already the second
the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. We redesigned this remote control in 2018 and have since received very positive feedback about it. Do you have a specific use? We are always looking to improve our products, please do not hesitate to contact us so that we can understand more. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the delay in response. After checking, we have no record of any correspondence on our emails ([email protected] and [email protected]). Can you specify which email address you used? If necessary, you can also reach us directly by phone at 09 72 30 88 88 (non-premium number). Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello to you;
Thank you for the follow-up.
I used the address provided on the site.
As far as I remember, this should concern « contact »
Best regards
Patrice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Very responsive, easily answering the phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
Slow handling of the material for a rushed person
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, we strive to make simple products, but it remains technical and each customer perceives it differently. Our customer service (free and French) is still available to all our customers to guide and answer questions. Please do not hesitate. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/10/2021
Easy site to navigate, order received within two days of order. Had to phone for a missing SD card from the order and this was received the next day.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/10/2021
Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Ashley
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/09/2021
I would have given more stars if the circlips on the bottom of the post had been fitted correctly, it took a couple of minutes to work out why the pins were flopping about
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, and pointing out the slight problem in product which we have taken note.
Best Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/09/2021
Very good but we have not fitted it yet as we have only just moved in
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/09/2021
Good value, looks good, a bit more flexible would have been better
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/09/2021
The site was very clear to use, I spoke to a staff member and they were most helpful.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2021
It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/09/2021
Somewhat pricey for what it is. Resisted paying £5 for a cctv sticker as that is just extortionate.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the purchase and review Gary, there is a slight misunderstanding about the stickers, our CCTV Stickers start at .99 pence (our ref 002-0550) going up to £2.99 (ref 002-0540), we do also supply Outdoor Weatherproof Wall Signs with Pre-punched Holes from £4.67 which may have been mistaken for Stickers.
Best Regards
Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/09/2021
Arrived on time and was bigger and heavier than I expected so well pleased
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/09/2021
Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/08/2021
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2021
Quick service, promptly delivered.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2021
Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2021
So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 14/07/2021
Too expensive for a small item especially the postage.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, we are sorry you do not like the shipping charge of £4.95 for orders under £75, we have tried to make this as clear as possible on the website before purchasing. Our delivery costs are currently under constant strain from all suppliers (increasing in some cases weekly), due to all the issues caused by the Pandemic & Brexit. When these prices become more stable we will review to options.
Best Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2021
Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/07/2021
Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
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