Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/08/2021
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2021
Quick service, promptly delivered.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2021
Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2021
So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 14/07/2021
Too expensive for a small item especially the postage.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, we are sorry you do not like the shipping charge of £4.95 for orders under £75, we have tried to make this as clear as possible on the website before purchasing. Our delivery costs are currently under constant strain from all suppliers (increasing in some cases weekly), due to all the issues caused by the Pandemic & Brexit. When these prices become more stable we will review to options.
Best Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2021
Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/07/2021
Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/06/2021
An excellent product and great support from customer care team to a couple of questions.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/06/2021
everything came as ordered and on time
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/06/2021
Products easy to find on website and product information good. Prompt delivery and alarm worked out of box. Too early to comment on reliability but so far so good.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/06/2021
Disappointed in wireless (800) driveway gate alert. Receiver, is made in China, feels cheap and flimsy. Set up was hit and miss with poor instructions. Can't be set to operate for more than 60 secs. which for my purposes is insufficient. Ultra Secure seemed like a good supplier compared the competition as they offer a comprehensive range although their prices are not cheap but they do respond to telephone calls. I made an expensive mistake with the package I ordered.
Response from Ultra Secure (ultrasecuredirect.com)
Hi James,
Thank you, I will get a link sent directly to your email address, it will allow you to see if it helps with your specific application, feel free to ask further questions once you receive it.
Best Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/05/2021
good done the job
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/05/2021
Good product promptly delivered - minor issue with order swiftly corrected by really friendly team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/05/2021
Delivery was really fast. Installation was very easy. Works exactly as expected.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/05/2021
Fine
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/05/2021
Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/05/2021
More money than I thought but f/class c/Service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/04/2021
The product is very badly made. The fixing bracket just broke. On the recent purchase of the GDM Alarm, I am very unhappy with the 'manual'. The Website quotes that a CD Rom with the manual is part of the order. No such thing existed. A printed manual was part of the order but the manual is appalling. A very poor translation of Chinese, much of which doesn't make sense, hopeless illlustrations and when I queried one point I was told the manual supplied WAS OUT OF DATE! (I have the record of the email response!) A hugely poor service; might be a useful product if you could make sense of it. Be very careful.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Gaspar
Thank you for taking the time out to leave us the review, we do read them all.
Please accept our apologies that the level of service received on this occasion has not met with your expectations.
Please contact us directly by email ([email protected]) or telephone (01604 589414) to give us the opportunity to resolve the issue with the fixing bracket and we will be happy to guide you through anything you are uncertain about with regards to your Alarm system.
We look forward to hearing from you.
Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/04/2021
Looks of good quality and size. Looks like it will do the job.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/04/2021
Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/04/2021
Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/03/2021
Good service!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/03/2021
Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/03/2021
Prompt and efficient delivery of a good quality, robust product.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/03/2021
Buying my SIM card was a breeze I received it very quickly, some of the activation was somewhat difficult. This SIM was for an alarm system so having to trigger the system every six months to keep it alive is somewhat of a Inconvenience but it worked very well and replaced the current 3E SIM which was absolutely useless
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/01/2021
A positive experience, considering I was a complete novice at buying this type of equipment. I phoned the company as I had a few queries with regard to whether this product was suitable for our needs and was guided by a very nice and knowledgeable man. The alarm has proved to be the correct product for alerting us to anyone entering or leaving the premises. Many thanks to UltraSecure Direct. I would definitely use them again for security products.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/02/2021
Delivery was very quick. Everything worked as advertised. Sadly it was made in China
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/02/2021
Have added to my alarm system in recent weeks. Good system, easy to set up. Relatively cheap, seems to be working ok.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Very good, small billing issue quickly resolved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
Areas for improvement: - bracelet too short for some wrists. - Inability to program a landline number (useful sometimes)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the disappointments felt. After verification, this bracelet should have sufficient margin, perhaps you received a bracelet that is missing some holes? Please send us photos so we can compare and make the exchange if necessary. Regarding the landline number in the first position, you can indeed put a landline number. However, it is important to know that this is the administrator number, the one that can act on the configuration via SMS, which requires a reset on the day you need to modify the configuration. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Very well received central unit. Easy to install but 2 negative points: plastic envelope (aluminum would be a big plus) that scratches too easily; quite petty not to have a timer of 10 to 30 seconds for remote opening, very very unfortunate....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Salesperson up to the task and fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Order received on time. However, I had specifically requested not pink but another color, and as a result, I received pink. It was for a little boy who doesn't want to use it because it's too flashy. Too bad.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
The device works correctly and delivery without problems.
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
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