Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Good but assembly instructions incomplete. Should silicone be applied to the back of the protective cover before applying it to the wall?
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comments, which always help us improve our service. I confirm that for all outdoor installations, it is strongly recommended to apply silicone or protective gel to add an extra layer of security against the elements in the coming years. I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
does not work bad purchase
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. If the material does not work, then it has a 2-year warranty and the exchange will be covered. However, we test the material before shipping, and you had our service on December 22 and did not indicate any signs of malfunction, so I remain a bit confused. If necessary, I invite you to call our technicians so they can help you resolve the issue encountered. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Hello for now I am satisfied I hope this product is reliable best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Simple and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very good for customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
No delivery problems. The salesperson did a great job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
everything is clear, the additional information by phone is also good, very correct welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
The product works well with a few details. It triggers with the passage of pigeons and at the moment when the sun is lower when it reappears brighter after the passage of a cloud! What to do to remedy this? Is there a solution? adjustment ...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for the feedback. There are always many improvements possible on the installation of our products, and it often depends on each installation. I invite you to send us photos directly by email so that we can provide our expertise. Best regards, Christopher Ultra Secure France (sécuritémarché.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Good!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very attentive and good after-sales follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Compliant with the order. The advice was wise!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2020
You can easily detect the flashing red light of the system and it takes time for calls
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
If you want to hide this LED, we simply suggest a small piece of opaque tape, and that's it.
For the call delay, the normally observed time is 30 seconds to 1 minute 30 maximum, this is related to the nature of the product which runs on batteries (we have powered ranges that call in a few seconds if you prefer). If the call takes longer, it may be that the network is too weak where the device is installed, I invite you to try a different operator.
Remaining at your complete disposal if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your quick response and processing. Upon receipt, I will set it up again and keep you informed.
Have a good day and see you soon
Eric lepelletier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I see that the file is indeed in progress with the technician, and your return package is being processed today.
The malfunction has been confirmed and the product will be replaced.
We apologize for this inconvenience and hope that you will continue to trust our company.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Several orders, no problems and a refund request also without problems. Processing times a little long, but maybe the COVID effect. So satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Clear and well-documented site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Fast delivery and it works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
remote control weak range
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Very good welcome from the team, service for setting up the alarm very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Nothing to say. serious to recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2020
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Pros: Good value for money, fast shipping. Cons: Incomplete package, but efficient customer service, error fixed after a phone call. Missing accessory received within 8 days. Improve package verification before shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
Image of a safe on the box. Not very discreet.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2020
Equipment as described and delivered quickly, exactly what one should expect.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/12/2020
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/12/2020
Haven't used yet but arrived very quickly and website was easy to use.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2020
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/11/2020
all good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/11/2020
Good product . manual could be a little better
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/11/2020
I have used this company before for some alarm equipment, response is good. However I recently ordered some sensors (PIR's) for the alarm. I received them and notice how annoying they are to put together as regards mounting to a wall. Rather than just clipping to a mini wall stand, you now have to open up the PIR, then annoyingly you have to remove the entire printed circuit board (PCB) to be able to drill a hole, to put a screw to mount it to the wall mount they supply ! You then have to carefully re-fit the PCB. Absolutely ridiculous to say the least.
This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'.
Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.
Response from Ultra Secure (ultrasecuredirect.com)
Hello Ozzy
Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them.
Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps.
I hope this helps
Regards
Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/11/2020
Very satisfied with the product.Now i know instantly when someone has opened my front gate.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/10/2020
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Very good materials
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