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A
Rating: 4 out of 5
Everything went well
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
Functional and seems to work ok
V
Rating: 4 out of 5
Written Instructions need revising.
Online / Telephone help excellent.
Online / Telephone help excellent.
V
Rating: 4 out of 5
Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.
V
Rating: 4 out of 5
Prompt delivery.
Good product.
Setup manual needs a little updating.
Very helpful support line.
Good product.
Setup manual needs a little updating.
Very helpful support line.
A
Rating: 4 out of 5
very satisfied
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A
Rating: 3 out of 5
The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.
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A
Rating: 4 out of 5
Good transaction
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A
Rating: 4 out of 5
Adapted and functional
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V
Rating: 3 out of 5
Would have been four stars if the barrier was not damaged overall very good service
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
A
Rating: 4 out of 5
well fast, good advice interlocutor
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V
Rating: 3 out of 5
I found the attachment between the PIR sensor and the wall bracket to be very weak. you only have a very small screw to assemble these two items together. other than that the alarm is working fine.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the feedback, we will take your comments on board, we are pleased the Alarm is working for you in general.
Regards
Mick
Regards
Mick
A
Rating: 4 out of 5
fun product easy to install, long range, quality product
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A
Rating: 4 out of 5
Fast, correct service, no unpleasant surprises. Pro
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A
Rating: 4 out of 5
good for contact and advice but a problem to deactivate the pin code of the free card due to old format and thus the need to find a holder of an old phone under free accepting the card size to do it. Well noted in the manual but not in the product description. So to be planned according to operator
to activate it. No information on the site for this operation but well in the manual.
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to activate it. No information on the site for this operation but well in the manual.
A
Rating: 4 out of 5
Very fast delivery and compliant product.
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A
Rating: 4 out of 5
Very professional. The advisors are attentive to your needs and respond perfectly to your expectations. The installation of the equipment is simple and again, if needed, the advisors are there to assist you. The equipment has been installed for 15 days and I have not had any problems so far.
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A
Rating: 4 out of 5
it's all new, I reserve the possibility of having different comments in a few months. For now, everything seems correct to me. Except that I did not receive the original manual, but after requesting it, I received it by email, it's up to me to photocopy it.
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A
Rating: 4 out of 5
Everything is perfect, no issues
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good no problem, fast delivery;
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A
Rating: 3 out of 5
Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
serious
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A
Rating: 4 out of 5
Order arrived well but a bit too much over-packaging and no price on compatible accessories.
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A
Rating: 4 out of 5
the manual is not very clear; Do we need to reset the receiver-transmitter duo every time we change the melody? At 400m apart it is not convenient!!! I don't dare to touch it.
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V
Rating: 4 out of 5
Overdid the packaging somewhat, otherwise excellent.
A
Rating: 4 out of 5
matches well with the ordered product missing switch for alarm cut-off in case of prolonged failure
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V
Rating: 3 out of 5
Love my remote PIR alarm. Its loud, its easy to set. Speedy delivery of my door sensor ( additional item ) but i'm having some problem synchronising it to my PIR unit. Not tested the battery, but it just doesn't seem to work. I'll contact you directly if i cant get it up and running.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
V
Rating: 1 out of 5
I bought for bulbs All of them is not working I need my money back
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the light bulbs will only work during a full power cut, the way to test them is to turn off the relevant circuit on the consumer unit, then they should turn ON. They are designed to only work if the power supply is cut, not just turned off. Please test this and report back to us, you can also contact our technical staff by phone (01604 589414, ext 2) or email ([email protected]).
Thank you for the review, the light bulbs will only work during a full power cut, the way to test them is to turn off the relevant circuit on the consumer unit, then they should turn ON. They are designed to only work if the power supply is cut, not just turned off. Please test this and report back to us, you can also contact our technical staff by phone (01604 589414, ext 2) or email ([email protected]).
V
Rating: 4 out of 5
Good and informative
A
Rating: 4 out of 5
Very good from order taking with explanations to delivery thank you
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A
Rating: 4 out of 5
Product conforms
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A
Rating: 4 out of 5
Good products and good follow-up from the sales service
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A
Rating: 4 out of 5
Product presentation very well done. Clear explanation and a wide range of products that meet all needs.
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A
Rating: 4 out of 5
I recommend
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A
Rating: 4 out of 5
order operation and fast delivery
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V
Rating: 4 out of 5
Product delivered very quickly. Well packaged and easy to install
A
Rating: 4 out of 5
Too sensitive to birds!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.
Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.
Again sorry for the delay in our response.
Best regards,
Christopher
Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.
Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.
Again sorry for the delay in our response.
Best regards,
Christopher