Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
The order made by phone to avoid mistakes! I received a kit that doesn't really match but I will make do, we had to contact you again for the assembly because the right manual was not in the pack. Otherwise, the person who helped us by phone was very competent and friendly, the delivery and follow-up by email were very good, I have a very small apartment with a mini entrance and the red siren you can't miss aesthetically is not great. Finally, the main thing is that it gives the expected effect.
Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
First of all, thank you very much for the order placed.
Sorry if you feel you have been poorly advised according to your needs, we make every effort to do our best but sometimes the request can be misunderstood, and all of this is quite subjective.
However, we have guarantees to avoid disappointment (even partial) for our customers: you have 30 days to return your order and thus exchange it for more suitable equipment or, in the worst case, get a refund.
If you end up finding satisfaction with your installation, then no worries.
However, in the opposite case, do not hesitate to contact us again, our team will be happy to advise you as best as possible! We are here for that and it is out of the question that you remain with approximate equipment.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Website quite clear and easy to navigate;
Just a small
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/11/2018
Delivered on time .
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2018
very helpful and responsive
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2018
I have already recommended it!
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2018
Good website, excellent customer service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Weak alarm does not meet my expectations siren not powerful enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The model ordered is very powerful, even if it remains subjective, we have rather satisfactory feedback. You never know, maybe your unit has a defect? In doubt, do not hesitate to contact our customer service who can guide you.
Otherwise, know that additional accessories can be added, including additional sirens. I think this will solve the problem. Again, do not hesitate to contact our services so that we can guide you.
Last point, like every customer with us, you have 30 days for return and exchange or refund if the product does not satisfy you.
Remaining at your complete disposal.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
It's very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Available quickly by phone, provides information, opinions, and explanations. Serious to know.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Speed and compliance of the shipment and the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
Good for bikes, light but no startup manual
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, there is indeed a commissioning document provided (in French of course). Maybe an oversight in your shipment? I ask that the necessary be sent to you by email. Best regards, Christopher Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
Fast delivery, quick response to requests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2018
good fast, good contact person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
No issues
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2018
Efficient, professional
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
Package received quickly, good product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
The black cap is too visible, a color that blends better with the exterior would be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
fast
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/11/2018
Good
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
I only give 4 for now, product received but not tested.
Otherwise incredibly surprised to have so much information on the product sheet. I highly recommend your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
Very satisfied with the order, all that remains is to install it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
fast shipping, dates respected, missing how to connect to an existing wired network.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2018
Site review: Service "orders" responsive, well-protected packaging and fast shipping. The web pages explaining the product are detailed and provide constructive information for making (or not) your purchase. Having ordered before from this site, I confirm my previous opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
The doorbell works very well despite the two stone walls and the distance of 40 meters. I don't give 5 stars because at this price we expect a doorbell that sounds more pleasant, this one is just not good at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
Nice responsiveness regarding the problem..
But knowing that the remote control problem was known at Securite Marché, I would have hoped for a free replacement with their new remote control, having purchased the alarm system in March. This justifies my three stars.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We did indeed offer to replace the remote control with the same one, at no cost, under the warranty.
We wanted to go further and thought that offering you the exchange of your March remote control for the new remote control and only paying the difference was rather advantageous and satisfying for you, sorry if you did not perceive it this way.
Hoping to maintain your trust in the future.
Best regards,
Christopher
Securite Marché / Ultra Secure France
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2018
I found the right product I was looking for to protect the garage.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
Correct
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/10/2018
Very helpful
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/10/2018
Instruction sheets are confusing and lacking in important information. Equipment not value for money. Low battery indicator would be nice. Technical staff were helpful but if the instructions were better there would be no need to keep contacting them. I was planning on building a system over time with them and advising others in need of rural security to do so but feel unable to recommend Ultrasecure at this time. The equipment is expensive for the sheer lack of modern sophistication. The receiver loudspeaker is very poor and the technology appears to date from the 60"s
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
We are very sorry you do not like the product, we take on board your comments to look at the manual and we are pleased our technical staff helped you by phone. We do sell hundreds of these systems every year and many customers do come back and build onto the system, and many actually like the fact that is doesn't have too much modern sophistication, we do hope you will possible give us another chance in future years
Regards
Mark
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 17/10/2018
Unit is too complicated to set up. I binned it
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
I am sorry you could not program the KP GSM Temperature & Power Status Alert, the process is done by sending the unit SMS Messages, we do have technical staff available on the Telephone & Email if you needed help.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2018
Serious and recommendable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2018
The product is correct
The power cord is too short
The data in half of the manual does not correspond to the data
From the CD. You have to search for it yourself
So very difficult to install
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences. The manuals are sometimes not up to date, but know that our workshop is precisely at your disposal to help you during the installation, do not hesitate.
Best regards,
Christopher
Sécurité Marché / Ultra Secure France
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2018
Very good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2018
Good after-sales service, some screws are however difficult to put on.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2018
As expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2018
Operational hotline and quick to reach.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2018
The indoor siren does not work beyond 5 meters while I was told 80 meters, I got fooled
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this operation is absolutely not normal.
I will ask our workshop to call you to discuss the details and possible solutions with you. In any case, please know that the product is obviously guaranteed and will be replaced if defective.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/10/2018
Very good service
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/10/2018
Items missing on delivery
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
I have investigated this review, and you are correct that there was a picking error by us, I really apologize for this inconvenience and the person responsible has been talked to. I am told the missing parts were sent to you as soon as we were informed, I hope they arrive in time.
Best Regards
Mark
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