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A
Rating: 4 out of 5
Good service and very nice quality
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Quite easy to use and especially the customer service is very competent and knows the products very well
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A
Rating: 3 out of 5
Hello, I was unfortunate to receive partially defective material from the factory. Despite the goodwill and professionalism shown by Mr. Christopher and Arthur, it took two months for me to be able to use my material. (I acknowledge the great difficulty in diagnosing this type of problem) Today, I have material with one inactive area, even if it is sufficient for the goal I set, I think that security market should have offered me a commercial gesture. Wishing you good reception A.JEANCLAUDE
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir, Indeed, your malfunction was very particular. I am still satisfied to have managed to find the problem, as it was not easy. Fortunately, we know our material well! I asked Vincent to contact you again to offer you the exchange of the receiver, so that you are not blocked in the future by this inactive area. If I understood correctly, you would like to possibly keep the exchange detector, on which of course we can make you a gesture. I leave you to discuss the details with him (do not hesitate to call him directly if you have a moment). Personally remaining at your disposal if necessary. Best regards, Christopher
A
Rating: 4 out of 5
customer reception, quality price;
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A
Rating: 4 out of 5
I am satisfied
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A
Rating: 4 out of 5
Good product but the manual could be clearer
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A
Rating: 4 out of 5
very correct material - easy to install
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A
Rating: 4 out of 5
very easy to install, ease of use
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A
Rating: 3 out of 5
Remote control too sensitive
Random start or stop
But good for the price
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Random start or stop
But good for the price
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.
Best regards,
Christopher
securitemarche.fr
Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Fast delivery and great material.
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A
Rating: 4 out of 5
Reactive support for after-sales service and questions
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V
Rating: 4 out of 5
Good service ordered online delivered a few days later
V
Rating: 4 out of 5
Excellent DVR and easy to set up although would have been appreciated if the listing explained the hard drive needed fitting. but not a problem. instructions needed to be in bigger print as found it difficult to read. but overall a good product and value for money.
V
Rating: 4 out of 5
Very good, found products to be of good quality
V
Rating: 4 out of 5
5 star customer service
3 star equipment (works great, looks cheap)
3 star equipment (works great, looks cheap)
V
Rating: 4 out of 5
All goods supplied correctly, on time and well packed , so no damage
V
Rating: 3 out of 5
Alarm won't ring my phone
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Oliver
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps
V
Rating: 4 out of 5
Easy to set up. Only been using theme for 1day to now.
V
Rating: 4 out of 5
Good, easy transaction and quick delivery.
V
Rating: 4 out of 5
Very prompt ordering and delivery process
V
Rating: 4 out of 5
Great
V
Rating: 4 out of 5
Good alarm that is simple to use. I would have preferred a code type way of setting the alarm, compared to the key fob type that is supplied, but I knew this when purchasing.
V
Rating: 4 out of 5
speedy delivery & well packed so the item wouldn't get damaged.
the item does what it was bought to do
the down side to it is every part looks cheap & its all plastic.
the wireless remote looks like it won't last long if your not careful with it.
i'm still trying to get the siren to work when the alarms triggered .
the item does what it was bought to do
the down side to it is every part looks cheap & its all plastic.
the wireless remote looks like it won't last long if your not careful with it.
i'm still trying to get the siren to work when the alarms triggered .
V
Rating: 4 out of 5
lots of choice and help[full when called
V
Rating: 4 out of 5
great products and service
A
Rating: 4 out of 5
good price and delivery
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A
Rating: 3 out of 5
1 item does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
As discussed with my colleague on January 2, I confirm that it was agreed to exchange the defective detector.
Unfortunately, to this day, we still have not received this part and therefore cannot provide you with a solution.
As soon as received, we will obviously send you a functional element and the problem will be resolved.
Awaiting your response.
Best regards,
Christopher
securitemarche.fr
As discussed with my colleague on January 2, I confirm that it was agreed to exchange the defective detector.
Unfortunately, to this day, we still have not received this part and therefore cannot provide you with a solution.
As soon as received, we will obviously send you a functional element and the problem will be resolved.
Awaiting your response.
Best regards,
Christopher
securitemarche.fr
A
Rating: 3 out of 5
The system is great when you have a garage box without electricity, so the GSM 3G system is great, but the downside is that if someone manages to break into the garage and tears out the system and manages to destroy it before the calls come through, because you have to count 3 minutes between the trigger and the phone call, I find that very long.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, this is a slight technical constraint of this product due to the fact that it is completely autonomous. However, 3 minutes still seems extreme (normally a delay of 30-40 seconds is observed), I unfortunately think that the network level is a bit too weak in the box and therefore the device has difficulty connecting to the network.
There is still a solution to this problem, it requires the purchase of a detector but if it can reassure you about your installation, I think it is a lesser evil.
The solution is to hide the calling device, put it on silent (without siren) and add a complementary detector that will take care of detecting the individual and sounding the alarm. Thus, in case of a break-in, the element that will be broken will be this motion detector, but it will have already sent the intrusion signal to the device that calls you, discreetly. The perpetrator will not even know that another device exists, he will think he has succeeded in disabling it, but you will still receive the phone call.
I don't know if all this was very clear, but don't hesitate to contact our services for more explanations.
Best regards,
Christopher
securitemarche.fr
Indeed, this is a slight technical constraint of this product due to the fact that it is completely autonomous. However, 3 minutes still seems extreme (normally a delay of 30-40 seconds is observed), I unfortunately think that the network level is a bit too weak in the box and therefore the device has difficulty connecting to the network.
There is still a solution to this problem, it requires the purchase of a detector but if it can reassure you about your installation, I think it is a lesser evil.
The solution is to hide the calling device, put it on silent (without siren) and add a complementary detector that will take care of detecting the individual and sounding the alarm. Thus, in case of a break-in, the element that will be broken will be this motion detector, but it will have already sent the intrusion signal to the device that calls you, discreetly. The perpetrator will not even know that another device exists, he will think he has succeeded in disabling it, but you will still receive the phone call.
I don't know if all this was very clear, but don't hesitate to contact our services for more explanations.
Best regards,
Christopher
securitemarche.fr
V
Rating: 4 out of 5
Quick efficient service.The key fob for the GSM PIR let's the product down. Buttons tend to stick and feels flimsy
A
Rating: 4 out of 5
Trusted site that meets its deadlines
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A
Rating: 4 out of 5
DELIVERY RESPECTED
PRODUCT CONFORMING TO THE ORDER
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PRODUCT CONFORMING TO THE ORDER
V
Rating: 4 out of 5
Good advice given. Despatch and receipt o.k. NO TRACKING available at time of order. One item 'rattled' on receipt - Quality Control?
A
Rating: 4 out of 5
Company and its staff attentive to its customers. It's appreciated.
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A
Rating: 4 out of 5
good but too bad there is no switch to intervene as soon as it starts ringing
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A
Rating: 4 out of 5
FAST ORDER RECEIPT NOTHING TO SAY I RECOMMEND THIS SITE
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Product conforms to the presented catalog.
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A
Rating: 3 out of 5
No manual in French for programming and forgot a transformer for the siren.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this oversight, did you not receive your manuals in the package? Often they are set aside and forgotten or end up at the bottom of the box.
But more than the manuals, do not hesitate to contact us, we are here to help you and it is much more effective. This type of material remains very specific and each order and each installation is different, it is difficult to have a manual that describes all situations and in most cases (like yours by the way), there is a preparation of products specifically adapted to the customer's needs.
Regarding the transformer, I have noted that it was shipped to you on December 6th.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Sorry for this oversight, did you not receive your manuals in the package? Often they are set aside and forgotten or end up at the bottom of the box.
But more than the manuals, do not hesitate to contact us, we are here to help you and it is much more effective. This type of material remains very specific and each order and each installation is different, it is difficult to have a manual that describes all situations and in most cases (like yours by the way), there is a preparation of products specifically adapted to the customer's needs.
Regarding the transformer, I have noted that it was shipped to you on December 6th.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
no subscription for this service.
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